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ShapermintReviews 7,381

3.0

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Shapermint Reviews Summary

Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
376
value
362
shipping
385
returns
255
quality
352
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Kansas
2 reviews
0 helpful votes
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Great product
May 7, 2020

I ordered one of the sports bras after having breast surgery. The bras was made with quality material and was extremely comfortable. I plan to order more in a different color. Thanks for such a fantastic bra.

Date of experience: May 7, 2020
North Carolina
1 review
0 helpful votes
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Satisfied Customer
May 7, 2020

I have never ordered personal items such as underwear because of bad experiences with return and refund policies. But I took a chance with Shapermint. They didn't disappoint. When I received my package I was surprised at the quality of material. I bought two pair one long leg style that comes just above the knee for wearing pants, jeans. The other pair is a boy cut that fits around the middle thigh. I decided to try on the long leg pair and wore them with jeans. They were very tight fitting and comfortable with marks imprinted around the waist to keep them from rolling down. THIS WAS A TEST. THEY PASSED THE TEST. I AM ALREADY TELLING ALL MY FRIENDS. I AM VERY SATISFIED AND WILL BE ORDERING MORE PRODUCTS FROM YOU IN THE VERY NEAR FUTURE. THANK YOU FOR NOT LETTING ME DOWN. SATISFIED CUSTOMER

Date of experience: May 7, 2020
North Carolina
1 review
0 helpful votes
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Love Shapermint!
May 7, 2020

100% quality with the shape wear from Shapermint. Nothing is overly binding or hard to get on and the fabric is soft and silky. Customer service is very responsive and knowledgeable. I'll be ordering again

Date of experience: May 7, 2020
Florida
1 review
0 helpful votes
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Bali bra is my new favorite
May 7, 2020

I just found my new favorite bra. Bali shaper bra is my new favorite. Very comfortable and good support.

Date of experience: May 7, 2020
Canada
1 review
0 helpful votes
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BEST CUSTOMER SERVICE
May 6, 2020

Shapermint not only has great body positivity and empowerment it also has the best customer service and returns/exchanges I've ever dealt with. They are so easy to deal with and so helpful with their fit experts.

Date of experience: May 6, 2020
Australia
1 review
0 helpful votes
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Excellent customer support
May 6, 2020

Great product, fantastic customer support. Very happy!

Date of experience: May 6, 2020
Texas
2 reviews
0 helpful votes
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It was the boom. Com
May 6, 2020

I was fine as a cup of wine and I want to send all my friends and family to get one.

Date of experience: May 6, 2020
Texas
2 reviews
0 helpful votes
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Not breathable
May 6, 2020

It's pretty hot and uncomfortable. I would not recommend this item to anyone. It is made well though. Just too hot.

Date of experience: May 6, 2020
Shapermint R. — Shapermint Rep
over a year old

That's a bummer, Rayhaana. No worries, we'll help you get one that is breathable. Just send us a DM with your order details through this link http://m.me/shapermint for your free replacement.

New Jersey
3 reviews
0 helpful votes
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Comfortable
May 6, 2020

The pants are made of sturdy material and they are
Comfortable

Date of experience: May 6, 2020
Colorado
1 review
0 helpful votes
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Great experience
May 6, 2020

They fixed and solved every problem within a timely fashion and is very polite

Date of experience: May 6, 2020
Georgia
1 review
0 helpful votes
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Fabulous new shape
May 6, 2020

Dresses and pants fit exceptionally well. I am 64 yrs. Old and the Head Mother, on the Mother Board, at my Church. I am blessed that young women can see how a well fitted wardrobe brings Glory to God. Hallelujah

Date of experience: May 6, 2020
Shapermint R. — Shapermint Rep
over a year old

Age is just a number, Karen! Stay fabulous! :)

Illinois
4 reviews
0 helpful votes
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New Shapewear!
May 6, 2020

Awesome fit and very comfortable. I have sent the information to my friends and family. Thanks

Date of experience: May 6, 2020
Michigan
1 review
0 helpful votes
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Happy
May 6, 2020

It was great, my item was delivered on time and it fit so well

Date of experience: May 6, 2020
Oklahoma
1 review
0 helpful votes
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Love love love
May 6, 2020

I love wearing my shaper. The garment is so comfortable and never rolls down.

Date of experience: May 6, 2020
Pennsylvania
2 reviews
0 helpful votes
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Throw on bras are great
May 5, 2020

I wasn't sure if I would like the throw on bras. But I love them for staying home. Also like the shaper panties. I have the shaper shorts too. I have the cami's too. Everything I have gotten is great.

Date of experience: May 5, 2020
Wisconsin
2 reviews
0 helpful votes
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Great company
May 5, 2020

Order was sent fast and packaged well. Luckily things can be ordered online and sent through the mail, during this coronavirus.

Date of experience: May 5, 2020
Colorado
1 review
0 helpful votes
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Nice product
May 5, 2020

Fast delivery satisfied with how fast I received what I ordered

Date of experience: May 5, 2020
Alabama
2 reviews
0 helpful votes
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Shapewear
May 5, 2020

The leggings and shaper wear real well! I will be order some more in the future.

Date of experience: May 5, 2020
Illinois
1 review
0 helpful votes
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Amazing
May 5, 2020

Amazing products and fast shipping! Will order again!

Date of experience: May 5, 2020
Germany
1 review
1 helpful vote
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Just what I was looking for!
May 4, 2020

Fit amazingly well! Passed my hardest workout-mowing the lawn for two hours with no slipping down. Holds me in well. Love it and plan on getting more.

Date of experience: May 4, 2020

From the business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


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