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Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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I ordered one of the sports bras after having breast surgery. The bras was made with quality material and was extremely comfortable. I plan to order more in a different color. Thanks for such a fantastic bra.
I have never ordered personal items such as underwear because of bad experiences with return and refund policies. But I took a chance with Shapermint. They didn't disappoint. When I received my package I was surprised at the quality of material. I bought two pair one long leg style that comes just above the knee for wearing pants, jeans. The other pair is a boy cut that fits around the middle thigh. I decided to try on the long leg pair and wore them with jeans. They were very tight fitting and comfortable with marks imprinted around the waist to keep them from rolling down. THIS WAS A TEST. THEY PASSED THE TEST. I AM ALREADY TELLING ALL MY FRIENDS. I AM VERY SATISFIED AND WILL BE ORDERING MORE PRODUCTS FROM YOU IN THE VERY NEAR FUTURE. THANK YOU FOR NOT LETTING ME DOWN. SATISFIED CUSTOMER
100% quality with the shape wear from Shapermint. Nothing is overly binding or hard to get on and the fabric is soft and silky. Customer service is very responsive and knowledgeable. I'll be ordering again
I just found my new favorite bra. Bali shaper bra is my new favorite. Very comfortable and good support.
Shapermint not only has great body positivity and empowerment it also has the best customer service and returns/exchanges I've ever dealt with. They are so easy to deal with and so helpful with their fit experts.
Great product, fantastic customer support. Very happy!
I was fine as a cup of wine and I want to send all my friends and family to get one.
It's pretty hot and uncomfortable. I would not recommend this item to anyone. It is made well though. Just too hot.
The pants are made of sturdy material and they are
Comfortable
They fixed and solved every problem within a timely fashion and is very polite
Dresses and pants fit exceptionally well. I am 64 yrs. Old and the Head Mother, on the Mother Board, at my Church. I am blessed that young women can see how a well fitted wardrobe brings Glory to God. Hallelujah
Age is just a number, Karen! Stay fabulous! :)
Awesome fit and very comfortable. I have sent the information to my friends and family. Thanks
I love wearing my shaper. The garment is so comfortable and never rolls down.
I wasn't sure if I would like the throw on bras. But I love them for staying home. Also like the shaper panties. I have the shaper shorts too. I have the cami's too. Everything I have gotten is great.
Order was sent fast and packaged well. Luckily things can be ordered online and sent through the mail, during this coronavirus.
Fast delivery satisfied with how fast I received what I ordered
Amazing products and fast shipping! Will order again!
Fit amazingly well! Passed my hardest workout-mowing the lawn for two hours with no slipping down. Holds me in well. Love it and plan on getting more.
Answer: We suggest you follow what's on the sizing chart, and yes, it is accurate. You may also visit this link to help you figure out what size to get: https://help.shapermint.com/hc/en-us/articles/360005198554-How-do-I-figure-out-what-size-I-am-
Answer: This company is a scam. They will not accept returns, issue no refunds leaving you with a product you don't want and can't use. I'd never order from this company and would not recommend others to do so either. You can find some of their products on Amazon where at least you have recourse if the item doesn't fit or you're not pleased with it since Amazon accepts returns and refunds.
Answer: We have several products that have an anti-slip silicone strip on it, Belinda. And you can prevent the rolling down issue by getting the right size. We offer other styles like Shaping camis or bodysuits that you might want to check out. :)
Answer: Polyester and spandex. You can find content under details for each item.
Answer: I am able to wear the bras all the time including to bed PS I live in Florida
Answer: I'm guessing it's because you signed up for VIP club status to get deals & free shipping, not realizing that it's a monthly charge of $4.99 to stay in the club.
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That's a bummer, Rayhaana. No worries, we'll help you get one that is breathable. Just send us a DM with your order details through this link http://m.me/shapermint for your free replacement.