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Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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Comfy bras but alot of misunderstanding. If you choose to return the you will have to pay a handling fee. They try thre best to get what you need but i gave up after they the 2nd mix up.
I wasnt sure what size to order. As it turned out, too small. Exchanging was as easy as ordering first time. I will definitely deal with them. GREAT customer service. Thank you.
This bra was very comfortable from day 1 and it lasts all day!
I received my shaper today I must say it was a little difficult to put on however I manage to wiggle my way into the shaper and it was great thank you shapermint
Fit well comfortable and easy to care for. Print shipping and delivery. Even on the middle of crisis.
The item is just what I been looking for it's comfortable and it really give you curves
I just wish you had items with attachments such as tiny hook to hook on and hook off easily when you need to use the laboratory instead of having to take it all off
The pads don't stay in place after washing, the sides roll up after the first wash. Not that great at support, by the end of the day it seems like you are falling out of the bra if you do a lot of bending throughout the day
Very satisfied with the product. It was necessary to return two for fit. This was handled quickly and very much to my satisfaction.
I love the shaper! It is comfortable and worked well. I was disappointed with the "live chat". I'm pretty sure I was chatting with a robot, as I couldn't get the information I wanted. "She" kept latching on to a key word and addressing it instead of my actual question. For instance I talked about hiding my fat rolls, and "she" told me I should get a size larger to prevent rolling. Then I said the size was perfect, but I wanted to order an additional shaper with more compression and "she" told me they could exchange my shaper for a smaller size to get the right compression. I asked if this was a real person or robot, and got "100% human!" as the fastest reply of the conversation. "She" never seemed to understand that I wanted to purchase a 2nd one, not exchange the one I got!
I purchased my product with short dresses in mind.
I wear it all day with no discomfort, I wish there was one with a longer leg
I bought my bra it came in and didn't fit all I had to do was print out and file for an exchange. Put bra in mail that's it.
Orderong easy, delivered fast, quality of the product is okay... the boxer briefs gave me a constant wedgie but the real issue us how much you have emailed me since I ordered from you!
You email me 3 times a day! I have tried to unsubscribe from you and STILL you keep spamming me! Life goes on after my purchase. I don't need a Shaperwear life support group.
Save your clients some heartache and chill out!
We're sorry about the emails, Kristina. You may click on "Unsubscribe" on the email that you received to stop receiving emails from us. Thank you!
I order 3 shaper shorts and three bras so far, for myself, mom, and grandma. I was not so impressed with the shorts as I was hoping, but we still are going to wear them. Although the bras haven't come back, they look like they will be just fine for the purpose we bought them for.
Thank you, Carolyn! Please know that exchanges are free, and we have shapewear with higher compression. Please send us a message through this link with your order number http://m.me/shapermint.
At first this was ok. Come the 2nd time I wore it I noticed it was already getting lose. Maybe I got the wrong size but I followed the sizing chart. It didn't fit as tight as I had hoped. I'm considering trying another type. Maybe this particular garment wasn't for my body shape.
We'll make it right, and help you get the best fit, Elisha. Please send us a message through this link with your order number http://m.me/shapermint.
Great product, great price, fast shipping!
Third purchase from Shapermint.
I am completely satisfied with my purchase. Everything they say about it is true. I will definitely be purchasing more products and I will recommend this company to my friends and family
I've been telling all my girl friends how comfortable and yet supportive your 'truekind' bras are. I love them. Thanks.
Answer: We suggest you follow what's on the sizing chart, and yes, it is accurate. You may also visit this link to help you figure out what size to get: https://help.shapermint.com/hc/en-us/articles/360005198554-How-do-I-figure-out-what-size-I-am-
Answer: This company is a scam. They will not accept returns, issue no refunds leaving you with a product you don't want and can't use. I'd never order from this company and would not recommend others to do so either. You can find some of their products on Amazon where at least you have recourse if the item doesn't fit or you're not pleased with it since Amazon accepts returns and refunds.
Answer: We have several products that have an anti-slip silicone strip on it, Belinda. And you can prevent the rolling down issue by getting the right size. We offer other styles like Shaping camis or bodysuits that you might want to check out. :)
Answer: Polyester and spandex. You can find content under details for each item.
Answer: I am able to wear the bras all the time including to bed PS I live in Florida
Answer: I'm guessing it's because you signed up for VIP club status to get deals & free shipping, not realizing that it's a monthly charge of $4.99 to stay in the club.
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hi, Tammy! We're sorry about the bra that you have. No worries, we're here to make this right. Please send us a message through this link with your order number http://m.me/shapermint.