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ShapermintReviews 7,381

3.0

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Shapermint Reviews Summary

Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
376
value
362
shipping
385
returns
255
quality
352
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Germany
2 reviews
0 helpful votes
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Comfy
June 15, 2020

Comfy bras but alot of misunderstanding. If you choose to return the you will have to pay a handling fee. They try thre best to get what you need but i gave up after they the 2nd mix up.

Date of experience: May 16, 2020
Wisconsin
2 reviews
0 helpful votes
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Returns x 2
May 16, 2020

I wasnt sure what size to order. As it turned out, too small. Exchanging was as easy as ordering first time. I will definitely deal with them. GREAT customer service. Thank you.

Date of experience: May 16, 2020
Pennsylvania
1 review
0 helpful votes
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Comfortable
May 16, 2020

This bra was very comfortable from day 1 and it lasts all day!

Date of experience: May 16, 2020
North Dakota
1 review
0 helpful votes
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Satisfied customer
May 16, 2020

I received my shaper today I must say it was a little difficult to put on however I manage to wiggle my way into the shaper and it was great thank you shapermint

Date of experience: May 16, 2020
Colorado
2 reviews
0 helpful votes
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Great product!
May 16, 2020

Fit well comfortable and easy to care for. Print shipping and delivery. Even on the middle of crisis.

Date of experience: May 16, 2020
New Jersey
1 review
0 helpful votes
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Satisfied
May 16, 2020

The item is just what I been looking for it's comfortable and it really give you curves
I just wish you had items with attachments such as tiny hook to hook on and hook off easily when you need to use the laboratory instead of having to take it all off

Date of experience: May 16, 2020
Arkansas
1 review
0 helpful votes
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Not the greatest
June 11, 2020

The pads don't stay in place after washing, the sides roll up after the first wash. Not that great at support, by the end of the day it seems like you are falling out of the bra if you do a lot of bending throughout the day

Date of experience: May 16, 2020
Shapermint R. — Shapermint Rep
over a year old

Hi, Tammy! We're sorry about the bra that you have. No worries, we're here to make this right. Please send us a message through this link with your order number http://m.me/shapermint.

Missouri
1 review
0 helpful votes
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Shaperfit high waisted panty
May 16, 2020

Very satisfied with the product. It was necessary to return two for fit. This was handled quickly and very much to my satisfaction.

Date of experience: May 16, 2020
Oklahoma
1 review
0 helpful votes
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I love the shaper! It is comfortable and worked well. I was disappointed with the "live chat". I'm pretty sure I was chatting with a robot, as I couldn't get the information I wanted. "She" kept latching on to a key word and addressing it instead of my actual question. For instance I talked about hiding my fat rolls, and "she" told me I should get a size larger to prevent rolling. Then I said the size was perfect, but I wanted to order an additional shaper with more compression and "she" told me they could exchange my shaper for a smaller size to get the right compression. I asked if this was a real person or robot, and got "100% human!" as the fastest reply of the conversation. "She" never seemed to understand that I wanted to purchase a 2nd one, not exchange the one I got!

Date of experience: May 16, 2020
Virginia
1 review
0 helpful votes
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Dr. Linda
June 15, 2020

I can wear them and work out. A little tight. A little more room or stretch would be appreciated. Lost 10 lb. Tryinh to lose 15 more.

Date of experience: May 16, 2020
Georgia
1 review
0 helpful votes
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Spring into Action
May 16, 2020

I purchased my product with short dresses in mind.

Date of experience: May 16, 2020
Ohio
1 review
0 helpful votes
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Comfort wear
May 16, 2020

I wear it all day with no discomfort, I wish there was one with a longer leg

Date of experience: May 16, 2020
Texas
2 reviews
0 helpful votes
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Easy transactions
May 16, 2020

I bought my bra it came in and didn't fit all I had to do was print out and file for an exchange. Put bra in mail that's it.

Date of experience: May 16, 2020
Illinois
1 review
0 helpful votes
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Please stop Spamming my email!
June 11, 2020

Orderong easy, delivered fast, quality of the product is okay... the boxer briefs gave me a constant wedgie but the real issue us how much you have emailed me since I ordered from you!
You email me 3 times a day! I have tried to unsubscribe from you and STILL you keep spamming me! Life goes on after my purchase. I don't need a Shaperwear life support group.
Save your clients some heartache and chill out!

Date of experience: May 16, 2020
Shapermint R. — Shapermint Rep
over a year old

We're sorry about the emails, Kristina. You may click on "Unsubscribe" on the email that you received to stop receiving emails from us. Thank you!

Texas
1 review
0 helpful votes
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Shapermint purchase
May 15, 2020

I order 3 shaper shorts and three bras so far, for myself, mom, and grandma. I was not so impressed with the shorts as I was hoping, but we still are going to wear them. Although the bras haven't come back, they look like they will be just fine for the purpose we bought them for.

Date of experience: May 15, 2020
Shapermint R. — Shapermint Rep
over a year old

Thank you, Carolyn! Please know that exchanges are free, and we have shapewear with higher compression. Please send us a message through this link with your order number http://m.me/shapermint.

Texas
2 reviews
0 helpful votes
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No title
May 15, 2020

Very timely and very happy with the product. Short and sweet.

Date of experience: May 15, 2020
Germany
1 review
0 helpful votes
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Not what I expected.
June 11, 2020

At first this was ok. Come the 2nd time I wore it I noticed it was already getting lose. Maybe I got the wrong size but I followed the sizing chart. It didn't fit as tight as I had hoped. I'm considering trying another type. Maybe this particular garment wasn't for my body shape.

Date of experience: May 15, 2020
Shapermint R. — Shapermint Rep
over a year old

We'll make it right, and help you get the best fit, Elisha. Please send us a message through this link with your order number http://m.me/shapermint.

South Carolina
1 review
0 helpful votes
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5 stars
May 15, 2020

Great product, great price, fast shipping!
Third purchase from Shapermint.

Date of experience: May 15, 2020
Nevada
2 reviews
0 helpful votes
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Shapermint long line panty
May 15, 2020

I am completely satisfied with my purchase. Everything they say about it is true. I will definitely be purchasing more products and I will recommend this company to my friends and family

Date of experience: May 15, 2020
Massachusetts
2 reviews
0 helpful votes
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LOVE YOUR BRAS
May 15, 2020

I've been telling all my girl friends how comfortable and yet supportive your 'truekind' bras are. I love them. Thanks.

Date of experience: May 15, 2020

From the business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


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