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Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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At first look of this bra, my reaction was, no wires, no support. I was very wrong! It gives great shape even under thin tops or blouses too. This bra bends with you and it makes it SO comfortable. I'm very happy to have found this company for bras and shape wear. The returns are as easy as they it is. I needed a different size, so I contacted them. I was given all I needed, as well as a printable label for return. I packed them up, used the label and dropped it off at the post office. 3 days later I was told the new ones were on their way, it showed the cost of the new with refund for the ones I sent in with a zero balance. 4 more days, I had the new order! I will make this my new undergarment place to shop!
I paid very little for a great product that i know will last for some time to come. I have ordered from them in the past and they are always very pleasant and professional.
My clothes fit with my shapermint. I have no bulges, and my clothes look great.
I have bought the shaper shorts twice and I'm so pleased! They are so comfortable, they don't roll! They tuck it all in and I can still breathe! Best part... I bought one that couldn't fit, they sent me a replacement at the snap of my fingers. I also got to keep the one that didn't fit! Lovely customer care!
Bought the wrong size and exchanging it was so easy! Such great customer service!
I have tried to email to the company cause they are to small now I just want to get a refund. When I get a email back it never gives me the info to exchange now I want to return.
I've ordered from Shapermint a few times and I have been happy with my choices.
It fit and feels great i will be ordering more from you
I love them! They don't roll down and they shape my waist nicely and they are comfortable like you ain't wearing them at all.
Ive tried numerous times to get in touch with customer service, requested a call back twice and by email with no success! Their bot automated email and voicemail does not make for customer service.
So sorry to hear that, Michele! Please try sending us a message through Facebook Messenger so we can help you with your concern. Here's the link http://m.me/shapermint
My clothes fit better and the best part is that my shapewear stays in place. I look amazing in my clothes
I love my leggings they fit to the T and they look good on me so many comments
While I was disappointed when my order didn't fit the Pro Fitter was incredible. She was personable, ready to help me. Sending a return label and encouraging me to try a different size. Assuring me if that didn't work a refund would be cheerfully issued. Great company ethics!
The shape wear available really doesn't help! I have bout that so many different kinds and they haven't worked out until now.
I'm gonna order more just as soon as I can and would recommend them to any one
The leggins are fine if somewhat very long in the leg. But the constant emails from you are extremely annoying. I dont mind getting 2-3 emails per week but 2-3 every day is too much!
I absolutely love my shapermint products and the experience was awesome!
Not what I expected. I thought it would lift my breast instead it is more like a sports bra. No support or lift. I love the wide back that was what I was expecting.
Hi, Althea. Perhaps you just need a different size. Can you message us your order number through Facebook Messenger so we can take a look? Here's the link http://m.me/shapermint
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
So sorry you were having a hard time getting help to return your order, Diane. Please try messaging us through Facebook Messenger instead. Here's the link http://m.me/shapermint