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Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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I was not happy with the true life bras I ordered for myself and my sister, way to small. The panty shaper, I like that.
It's so soft and smooth I love the way it makes me feel
Once i put my shaper on, i just felt amazing. There really isn't words to describe how my shapermint made me feel! Thank you so much <3
Love the fit the comfort of the shapers, don't know why I waited so long.
I'm totally satisfied with everything about my purchase! The customer service was excellent and the product is great!
Love them. Bought one for my daughter and future daughter in law and we all love them
I live what you show in your add but mine does not stretch like the ladies in the ad does. If you made it with more stretch you could really sell these I have gone to all the plus size stores
I have one pair that stretches great I got mine and said No way.
Loved it would recommend for others to buy this product.
I've always been the skeptical type when it comes down to "beauty enhancers". I felt that they were only ploys to get women to spend money. But I grew tired of hiding under layers of clothing just to feel comfortable going anywhere. And boy am I glad that I tried Shapermint Shapewear! I can wear all my clothes with the confidence that I am smooth and fitted. Its by far the best I've felt in years!
Loved the bras I ordered, they really are comfortable and they give a great shape, loved the free extenders, didn't expect that and gave me options for more comfort! They don't lie, have to order more! Will tell my friends and family!
When I held it up, I said there's no way I can fit into that. Boy was I wrong. OMG! Smooth and Sexy is what I felt!
The bra is a great addition to my shapermint collection. I plan on purchasing another one in beige. Love my shapermint!
When I received my Shapermint package I couldn't wait to try it on. I purchased the Empetua high waisted shaper short. It's comfortable and doesnt roll or fold down, but my only issue is that it didnt show the kind of results (in the tummy area) as in the video. I understand that each body is different and wont give the same exact results. I made sure I have the correct size for a proper fit. I love my Shapermint item, but that's the only issue that I have.
First, the website glitched at the end of the purchase and I ended up with duplicate orders of the same products. Spent $100.00 instead of the intended $50.00. Then, products came and the leggings were too small and the Body Shaper was in nude instead of black. The products are lightweight and comfortable however the bands do roll down and do not work for all body types. Finally, I processed my exchanges for both orders. The first order got an error and have tried for 3 weeks to get my return label. Could not even get a customer service number to talk to anyone. I have, however, already received my second order. The leggings fit but are very long. The products are nice but the overall experience was stressful and I do not plan on doing it again.
So sorry about your experience, Johannah. We always try to give our customers the best experience possible, but we can't deny that we still have room to improve. If you need any help, please message us through Facebook Messenger so we can take care of it. Here's the link http://m.me/shapermint
The bra is very comfortable, and the shapermint shorts fit great and make me look good in my clothes.
Thanks, Linda. If you need any assistance, please message us through Facebook Messenger okay? Here's the link http://m.me/shapermint
This is a great product. And it works better than expected. Perfect during my diet and work out regimen until I get my body back.
Answer: We suggest you follow what's on the sizing chart, and yes, it is accurate. You may also visit this link to help you figure out what size to get: https://help.shapermint.com/hc/en-us/articles/360005198554-How-do-I-figure-out-what-size-I-am-
Answer: This company is a scam. They will not accept returns, issue no refunds leaving you with a product you don't want and can't use. I'd never order from this company and would not recommend others to do so either. You can find some of their products on Amazon where at least you have recourse if the item doesn't fit or you're not pleased with it since Amazon accepts returns and refunds.
Answer: We have several products that have an anti-slip silicone strip on it, Belinda. And you can prevent the rolling down issue by getting the right size. We offer other styles like Shaping camis or bodysuits that you might want to check out. :)
Answer: Polyester and spandex. You can find content under details for each item.
Answer: I am able to wear the bras all the time including to bed PS I live in Florida
Answer: I'm guessing it's because you signed up for VIP club status to get deals & free shipping, not realizing that it's a monthly charge of $4.99 to stay in the club.
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Hi, Tracy! Looks like you could use a different size. Please send us a message through Facebook Messenger so we can check it out. Here's the link http://m.me/shapermint