Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
I finally got out of a 8 month ordeal where they were charging me $4.99 a month yet I had no account via only email I use. I tried getting lost password or password reset and they kept saying my email was invalid - yet when I finally got someone to help they find my email just fine…. Beware it's total rip off and I have no idea how it started in the first place
The comfort claims are 100% true. This is probably the first bra I've owned that I don't need to remove as soon as I get home.
As for support, compared to other bras without an underwire I'd say it's above average. It does create a uni-boob effect--there is no separation of the breasts. The lift isn't great either, so if you're big-breasted and want the girls up, you really just need an underwire. I had hoped this would replace my collection of underwire bras, but alas, wishful thinking!
I will order more of them though, because I don't need to be super perky all the time but I sure like being this comfortable.
We're happy to hear you liked how comfortable the bras are, Kristen. Please know that we also offer exchanges for FREE in case you want to try a different style that might work better for you. You can send us a message here https://m.me/Shapermint?ref=w15260442. We'll process it for you.
Not sure what is worse - their customer service or their products, but both are horrible!
Their "customer service" is mostly just a bunch of autoreplies, no option to even get a human to help you.
I asked the customer service for help when it was not clear where is the package and what happened to it, and their reply was "Check yourself and get back to us"! Really?! Who is the customer service here?! Aren't they supposed to check what is the problem and get back to me? And then just a bunch of autoreplies. And when the package arrived it turns out that all that hussle is for nothing. Cuts at the bottom so hard that it will stick through clothes and shapes nothing. Completely useless! Defintely the worst ever!
We are deeply sorry you have to deal with this kind of inconvenience, Anat! We'll surely use your feedback to improve our services and the products we have in our store. Hope you can still give us another shot next time. Should you need further assistance, know that we're just a message away. Here's our FB messenger link: http://m.me/shapermint.
I normally do not give reviews but after waiting for almost a month to receive my order and still waiting I feel like others need to know. The order shows fulfilled but is sitting at freight carrier for the past three weeks. I can ‘t speak to the quality of their items because I would not know but I can tell you they sent an email saying if I was not happy they offer free exchanges. Well I would have to actually receive the order first before I could exchange it. Crazy right? I feel like they did not even read the email before sending an automated email response. Hopefully they get it together but I will not be ordering from them again. Good Luck to anyone else currently waiting on their order to arrive.
So sorry that your order hasn't been delivered yet, Beth. We are just experiencing hiccups due to the global shipping issues affecting our logistic partners. But be assured that we will not stop until you get what you paid for. Please drop us a line with your order details through this link: https://m.me/Shapermint?ref=w15260378. We'll check the current status of your order.
I would never order from Shapermint again because the processing and shipping of my order was extremely slow. That ship time was supposed to be 5 to 10 business days. It has been 12 business days and I can't get a straight answer from the company about when my package will be delivered. I cannot easily find a customer service number and the AI chat bot is a joke.
Really sorry that you have not gotten yet your order, Anna. We're just having a slight hiccup due to the global shipping issues affecting our logistic partners, but for sure it's on its way now. Send your order info here: https://m.me/Shapermint?ref=w15260378 and we'll have this checked.
My original order was for a scoop neck cami, yet I received a high waisted shaper boyshort in wrong size and color. I did a return and cancelled the order yet was sent a scoop neck cami in the WRONG size. I did a return and still did not get a refund for the total amount I spent. It was a very confusing process to just get the refund amount I did,
Really sorry about the mix-up, Barbara. We'll make things right, and be assured that you'll get what you have paid for. Send your order info here: https://m.me/Shapermint?ref=w15260442 and we'll have this checked.
After waiting 15 days for my order I was sent an order that wasn't even close to mine. They sent me 2 bodysuits in 3XL. I ordered 2 leggings in small and medium and a full body shaper. After contacting customer support (to which there is no phone number you have to messenger or email them), the representative stopped communicating all together. I feel like I was scammed.
Really sorry about the mix-up, Tianna. We'll make things right, and be assured that you'll get what you paid for. Send your order info here: https://m.me/Shapermint?ref=w15260442 and we'll have this fixed real quick.
I have put on weight and none of my other bras were comfortable, I was constantly pulling and straightening them. I tried these for my casual wear and They are so stretchy and comfortable, I love them with tees.
Lovely to hear that you loved them, Brenda! Keep spreading the love. Refer a friend now! Give your awesome friends 20% off, and you get $20 after their first purchase. Here's how: https://shapermint.com/pages/share2?traffic_source=cs_social.
I was really impressed with the speed in which my Truekind® Daily Comfort Wireless Shaper Bra arrived (10 days) It fits comfortably. However, It would be great if the straps were adjustable.
I was happy with my order so much so I ordered more. This is where the problem starts.
6 weeks later I still don't have my order when I questioned by email where it was I get an automated reply full of excuses. At the time of writing this no answer no product... NOT IMPRESSED!
We're sorry for the automated replies and for not getting your order on time, Heather. We are experiencing shipping issues, and we’re taking steps to resolve them as soon possible. Can you share on this link your order details so that we can check what happened to your order? https://m.me/Shapermint?ref=w15260378 Plus, we'll take care of the bra that is not fit, exchanges are FREE.
I ordered two bras on 5/14/21. I paid thru PayPal. To date, I have received only half the order. Customer Service is non-existent. All I get is an auto reply to my email and no response. I will NEVER order another item, nor will I ever recommend this company! HORRIBLE EXPERIENCE!
We're sorry if there are missing items on your package, Lauri. Let us sort this out and send a replacement for it. Just send us a private message with your order number and email address here: https://m.me/Shapermint?ref=w15260378
I ordered my bras 5 weeks ago. I was sent a tracking number that does not work. I was sent an email to review my purchase that I have not recieved. I have tried multiple times to get an answer of where my parcel is and I am sent the same automated response. I would never deal with this company again
Oh, my. We're sorry if you were not able to receive your order, Marilyn. We hope that you can give us a chance to check what happened so that we can sort it out. Please share your order details on this link: https://m.me/Shapermint?ref=w15260378
I never thought I would be writing a review for a bra but omg this bra is amazingly comfortable! If you hate your bra, which unfortunately is the consensus, you must try this bra. I highly recommend this!
Music to our ears, Nanci! Thanks for sharing this awesome review! Keep spreading the love. Stay fab!
I've purchased and tried so many bras over the years, and the Shapermint bras are the most comfortable, supportive and well fitted ones I've ever had. I got rid of all the others and these are the only ones left in my drawer...
Oh, wow! Love this wonderful review, Debbie! Can't wait for you to try more products soon. We'd also love to invite you to become one of our Brand Ambassadors and enjoy the perks of being one. If you're interested, head over to this link: https://shapermint.com/pages/ambassador?utm_source=cs_social.
I ordered a cami in each color. They all fit, but can be difficult to put on, due to arthritis in my hands. The black cami has a shoulder strap that was sewn backwards at one end but I decided not to return it because it's only a cami, not an evening dress. I do love that, even with my big breasts, I can get away without wearing a bra when I wear the cami because they aren't going to bounce and jiggle when I walk.
Hi there, Shannon! So glad they fit you! The easiest way to put the cami on is to step into it instead of pulling it over your head. We're also worried about the straps though. Let's have them exchanged for FREE! Just send your order number and email address through this link https://m.me/shapermint
I recently had a bad accident in which I broke both shoulders. Wanted to try Shapermint bras to see if they are easier for me to put on. After a trial period I decided that I needed a larger size. So I contacted the company. I had 5 unused bras left. They agreed to send 5 new ones and I did not have to return anything! Excellent customer service!
Hearing that you had a great experience with our services and products is the best thing we could hope for, Suzanne! It means everything to us! Thanks for spreading the love.
I absolutely LOVE the way these shapermint leggings make me feel! They're comfy and keep everything in around my tummy area, making me feel like I have a much more tones silhouette. The only drawback for me is that, even with the silicon control top, the top does still slide down a bit and after just two wears (being careful not to let them go in the drying, only washing on cold water) the silicon control top is already starting to wear down.
Thanks, Rebecca! Don't worry, let's replace your leggings for free. Can you send your order number to us via Facebook Messenger so we can take care of it? Here's the link http://m.me/shapermint
Absolutely love the bras and the leggings. I had trouble with sizing initially (the brand runs small) and it was a cinch to get my correct size. Great product, great value.
Your awesome feedback got us sporting big smiles, Blanca! Keep spreading the love. Stay awesome!
Smaller than expected. Straps dig into shoulder as well. Ok product. Expecting better.
Hi, Monique! Don't worry, we can just exchange your tank top to a different size for free. Please send your order number to us through Facebook Messenger so we can take care of it. Here's the link http://m.me/shapermint
I was excited when I reserved the package. So I didn't think I would need the paper work so I threw it out. They have cups and I have 2 tits that are different sizes. So I can't use cups.
So I tried to say the same thing and no reaction. I was even at your robot. So I was wondering how I could send them back and get my money back
Oh, no. So sorry for our late responses, Carla. We've been receiving a huge volume of inquiries lately. But don't worry, we truly do our best to get in touch with you shortly. Kindly DM us your order info here: http://m.me/shapermint We'll have this sorted out.
The bra is comfortable and supports pretty well. The straps are stretchy but can't be adjusted, and the bra does ride up in back after a while. It's a decent bra but not life-changing.
Thanks for sharing your experience, Jan. We're happy that you loved how comfy it feels, and we'll take note of the feedback you mentioned. Our FREE exchange will be there in case you need to try a different style and brand. DM us anytime here: http://m.me/shapermint
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This isn't the experience we'd want for you, Dana. If there's anything else we can do for you, please chat with our team here http://m.me/truekindofficial. We'd love to turn your experience around.