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Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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Bought 2 bras to check out how much they would workbout. Next ordered 3 more. Then another 3 more. Then threw out all my old uncomfortable bras! These are the best ever!
Was easy to order, size fit perfect, good material and comfortable to wear
Yasss! That’s awesome, Susan. Can you help us spread the love? Click here to join our crew and become a brand ambassador, https://shapermint.com/pages/ambassador
Silky soft on my skin. My previous bras have been cotton knit. This feels so much better.
Yay! That’s great to hear, Evy. You can also help to spread the love. Click here to join our crew and become a brand ambassador, https://shapermint.com/pages/ambassador
Unfortunately the shaper keeps rolling down. I purchased the boy shorts. They're okay support but because they don't stay in place I will not purchase again.
A different size or style can get you going. Let us help you get the right fit for free. Please send us a DM through at http://m.me/shapermint, so we can help you with your order. Thanks!
Quick shipping good customer service good product always on point
We’re so happy to hear your feedback on your new shapewear, Jasmine! You can share your picture with us with your shapewear on, you might end up on our official Facebook or Instagram page.
Best bras ever! I wear them to sleep whenever I need that extra support.
Customer service was great! Delivery was great! I would recommend this site to my friends and family!
WOW! Music to our ears, Marti! Hey, you can also join our Brand Ambassador Program. Join and know more about it through this link: https://shapermint.com/pages/ambassador
Very satisfied with my purchases that I have made with Shapermint.
Sweeeet! We’re so glad to hear this, Cathy. Join the Brand Ambassador program that we have so you can help us spread the word. You can sign up here: https://shapermint.com/pages/ambassador
Awesome! Keep rocking those outfits, Karen! :)
Shapermint products are comfortable and perfect figure shapers. Will recommend and buy again.
You rock, Naida! Thanks for this awesome feedback. Strike a pose now and make sure to unleash the top model in you, we’d love to feature you in our social media pages. Can’t wait! Click this link to learn more: shpmint.com/ambassador
This has got to be the most comfortable bra I've ever owned, I forget I even have it on
Preach! Thanks for your awesome feedback, Pepper. Can you help us spread the love? Click here to join our crew and become a brand ambassador, https://shapermint.com/pages/ambassador
I love the panties that are so light and fit is perfect. Also no panty lines. Glad that they have the larger sizes.
Yassss! So happy to hear this, Carol! Ever thought of becoming our Brand Ambassador? You’d be a great bet for sure! If you’re interested, go to this link: shpmint.com/ambassador
So happy to hear this, Kimba! Thank you for your sweet feedback. Stay awesome!
I always have great experiences with this company and I love the products
I was concerned about the rest of my order, but I was reassured that it was on its way. I received a courteous response that Shapermint had my back, and they did take care if me. Thank you so much!
Totally satisfied. Plan on making another purchase. Gave me the looks I was expecting
Awesome! Great to hear that, Judy! Can you help us spread the love? Click here to join our crew and become a brand ambassador, https://shapermint.com/pages/ambassador
So many times I have bought things and the mess up after one or two washes. Even after washing it still does what it says and keep you tight.
That’s great to hear, Kanicia! You can send us your pics with the shapewear on, you can get a chance to be featured and posted on our Social Media pages. Stay lovely!
Fast delivery. Material is good... but definitely not made for the bigger Busted.
We can help you get the right fit, Dana. Don't worry, exchanges are free. Please send us a DM here: http://m.me/shapermint
Love the Truekind bras and the Shaping Short! Soft support that makes me excited to get dressed! I tell everybody about my new Shapermint purchases.
Answer: We suggest you follow what's on the sizing chart, and yes, it is accurate. You may also visit this link to help you figure out what size to get: https://help.shapermint.com/hc/en-us/articles/360005198554-How-do-I-figure-out-what-size-I-am-
Answer: This company is a scam. They will not accept returns, issue no refunds leaving you with a product you don't want and can't use. I'd never order from this company and would not recommend others to do so either. You can find some of their products on Amazon where at least you have recourse if the item doesn't fit or you're not pleased with it since Amazon accepts returns and refunds.
Answer: We have several products that have an anti-slip silicone strip on it, Belinda. And you can prevent the rolling down issue by getting the right size. We offer other styles like Shaping camis or bodysuits that you might want to check out. :)
Answer: Polyester and spandex. You can find content under details for each item.
Answer: I am able to wear the bras all the time including to bed PS I live in Florida
Answer: I'm guessing it's because you signed up for VIP club status to get deals & free shipping, not realizing that it's a monthly charge of $4.99 to stay in the club.
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
You rock, Christi! Thanks for this awesome feedback. Strike a pose now and make sure to unleash the top model in you, we’d love to feature you in our social media pages. Can’t wait! Click this link to learn more: shpmint.com/ambassador