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Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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These bras are as comfortable as advertised; it's amazing.
Quite pleasant and friendly exchange experience and the best fit policy is impressive!
I ordered a size too large and contacted the company. The Representative immediately began to process a complimentary order for the smaller size garment. Easy, quick, and entirely understood, I felt this was the best customer experience I have had in years!
Yiieee! Great to hear that, NAME! Thank you for letting us help you as well. Stay awesome!
Person I chatted with (maybe it is a computer?) still waiting for email with return label and exchange ( 1 return and 1 exchange) your ads also states that your agents can assist with fitting of garment, I mentioned one of the items rolls down in the back if she suggested a smaller size she said she did not know?. I really wish to return and exchange items. This is my email
*******@hotmail.com. Thank you
Definitely not the experience that we wanted you to have, Marcia. Don't worry, we can take care of your exchange and send the return label that you need. Please send us a DM here: http://m.me/shapermint, so we can better assist.
They did a great job in shipping the product and it fit good.
That’s Fantastic, Sharon! You can send us your picture with your favorite outfit and shapewear, you might end up on our official Facebook or Instagram page. Stay fabulous!
I bought the wrong size, called to see what to do. They sent the correct size and had me keep the other one to give to someone else! Amazing!
Yassss! So happy to hear this, Maribeth! Thank you for letting us help you as well. Stay fantastic!
I just bought a couple of very comfy bras and then got some great shapwear undergarments. Speedy shipments!
There was an error in my order and and Shapermint corrected it and handled it immediately. Thank you.
Sweeeet! We’re so glad to hear this, Robyn. Thank you for letting us fix it for you as well. Stay awesome!
I ordered a bra that I seemed to like. The second one I ordered was completely different. Same size but wayyyyyyy too small. It's actually inches smaller than the first one. Did they change the sizing or is it simply inconsistent. I won't try again!
That's odd, Charki. Sorry if that happened. We got you covered by our 100% fit guarantee and free exchange. Please send us a DM so we can help you with this right away, here: http://m.me/shapermint Thanks.
Awesome customer service. Fair price. Good product.
Music to our ears, Glaris! Thank you for the sweet feedback. You can also help to spread the love. Click here to join our crew and become a brand ambassador, https://shapermint.com/pages/ambassador
I had purchased these bras approximately about three weeks ago and I am so glad that I did because I got to wear them everyday with maximum comfort and great support, I only will shop with Shapermint from now on. Thanks!
You rock, Christina! Thanks for this awesome feedback. You can DM your pic to us with your favorite outfit and shapewear on. You might end up on our official Facebook or Instagram page.
I've purchased the long tights as well as the shorts and I'm just waiting for the 2 cami's to arrive. I love love love your products they do exactly as your short video says. Hence Perfect fit
You rock, Moira! Thanks for this awesome feedback. Strike a pose now and make sure to unleash the top model in you, we’d love to feature you in our social media pages. Can’t wait! Click this link to learn more: shpmint.com/ambassador
I have had very good experiences with the items I have ordered.
Awww! Thank you for sharing your wonderful experience, Cecelia! Be one of our brand ambassadors. Here’s the link to learn more shpmint.com/ambassador
Pleasant experience, excellent customer service, could not have been more helpful. Bra's were great, very comfy and washes well! Have recommended to a few of my friends!
That's a superb feedback, Beverly! You’ll surely be a perfect fit to be our next Brand Ambassador. Here's where you can learn more: shpmint.com/ambassador
I was quite shocked at how this fits!
No poking.
Full coverage.
Next size will be a medium/small.
Ladies, no hype! I've lost 50+ pounds.
Now I'm a bit saggy, but this panty and the boy cut empetua panty make me look flawless. And accentuate my hourglass figure.(I'm 59).
I Absoultly Love This Waist Trainer! Its so comfortable and stays in place. I even wear at home when not going out.
Yassss! So happy to hear this, Patricia! You can send us your pics with the shapewear on, you can get a chance to be featured and posted on our Social Media pages. Stay lovely!
They never let me down every time I buy from them it is always on time or earlier and product is amazing
Yay! That’s great to hear, Ashley. You can also help to spread the love. Click here to join our crew and become a brand ambassador, https://shapermint.com/pages/ambassador
So happy to hear this, Karen! Thank you for your sweet feedback. Will you help us spread the love? You can do so by joining the Brand Ambassador program that we have. You can sign up here: https://shapermint.com/pages/ambassador
I lie everything but the waist trainer because it does not stay in place. When I sit down it rolls from the bottom, in the back. Have only used it once.
Oh no! Were you able to base your size on your measurements in inches, Deborah? Got your back by our 100% fit guarantee and free exchange within 60 days. Please DM us so at http://m.me/shapermint so we can help you fix this right away. Thank you!
I wasn't sure it was going to fit. I wasn't sold on the advertisements but I gave it a try. I was very pleased. It does not roll, the fit is amazing and it is comfortable!
Awesome! Great to hear that, Jennifer! Hey, you can send us your picture with your favorite outfit and shapewear on. You can get a chance to be featured on or posted on our Social Media pages. Stay lovely!
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Preach! So great to hear this, Carolina. You can also help to spread the love. Click here to join our crew and become a brand ambassador, https://shapermint.com/pages/ambassador