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ShapermintReviews 7,383

3.1

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Shapermint Reviews Summary

Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
378
value
365
shipping
388
returns
257
quality
355
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Good bras
September 5, 2020

Very good product. I still had to cut the shoulder straps since they were too long. But the results were very good. I will buy again but with adjustable straps

Date of experience: September 5, 2020
Shapermint R. — Shapermint Rep
over a year old

Oh my... Sorry to hear that you needed to do that, Celine. Being a marketplace, we offer different styles of bras and shapewear. Let us help you, just DM us at http://m.me/shapermint

Washington
1 review
0 helpful votes
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Oskolgranny
September 5, 2020

I've had 17 abdominal surgeries in 10 years, most hernias, and these give me the support I need.

Date of experience: September 5, 2020
Shapermint R. — Shapermint Rep
over a year old

Wishing you well, Annette. Thank you for your sweet feedback. If you need any help, just DM us anytime at http://m.me/shapermint Stay lovely!

Georgia
1 review
0 helpful votes
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Favorite bra
September 4, 2020

Very easy to order. Received my order within a few days.

Date of experience: September 4, 2020
Illinois
1 review
0 helpful votes
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Made me a believer
September 4, 2020

Was skeptical of the reviews at first As a woman with big girls and having tried different bras, I was truly impressed with the level of comfort and style was awesome. No slippage from the bottom or spillage from the sides

Date of experience: September 4, 2020
Shapermint R. — Shapermint Rep
over a year old

Yasss! That’s awesome, Michelle. Can you help us spread the love? Click here to join our crew and become a brand ambassador, https://shapermint.com/pages/ambassador

Germany
1 review
0 helpful votes
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Fabulous!
September 4, 2020

Very comfortable yet does the tuck in job! Looks great under all my clothes!

Date of experience: September 4, 2020
Florida
1 review
0 helpful votes
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Great!
September 4, 2020

I love my piece. I can wear it under anything & keep it on all day. Very comfy & it does not show at all. All the goodness but no problem at all.

Date of experience: September 4, 2020
Shapermint R. — Shapermint Rep
over a year old

Yay! That’s great to hear, Maria. You can also help to spread the love. Click here to join our crew and become a brand ambassador, https://shapermint.com/pages/ambassador

Illinois
2 reviews
0 helpful votes
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Not working out very well
September 13, 2020

The legs roll out the top rolls. It's sad
I wore and have stuff I need to use to help with keeping my stomach dry. So there's a white film.

Date of experience: September 4, 2020
Shapermint R. — Shapermint Rep
over a year old

Don't be sad, Lisa. We're here to help you get the right fit. Please send us a DM here: http://m.me/shapermint

Connecticut
1 review
0 helpful votes
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Awesome
September 4, 2020

These bike shorts are amazing and have a good stretch abs shape to them. I had to get another pair

Date of experience: September 4, 2020
New York
1 review
0 helpful votes
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Happy autumn lady
September 4, 2020

Wonderful! Feel very confortable when using. Don't look like the models of TV but it's ok. Some
Control in my belly and love handles is good. Feel more secure when I go out. Thank you very much.

Date of experience: September 4, 2020
Shapermint R. — Shapermint Rep
over a year old

Wow! Thanks for spreading the love, Maria. It means so much when our best customers share their awesome experiences. Ever thought of becoming our Brand Ambassador? You'd be a great bet for sure! If you're interested, go to this link shpmint.com/ambassador. Stay beautiful!

Washington
1 review
0 helpful votes
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All Day Comfort
September 4, 2020

This bra not only fits perfectly, but is comfortable all day. It is the ONLY bra I have ever owned that the sides fit too!

Date of experience: September 4, 2020
Shapermint R. — Shapermint Rep
over a year old

Yaaaass! We knew you would love them, Judy! You’ll surely be a perfect fit to be our next Brand Ambassador. Get details here shpmint.com/ambassador.

Utah
1 review
0 helpful votes
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Cami with a hole
September 3, 2020

I bought a cami and was washing it I noticed a hole under my left arm. I called customer service and they immediately looked up the order number and they sent me a new one.

Date of experience: September 3, 2020
Shapermint R. — Shapermint Rep
over a year old

Thanks for allowing us to fix your concern, Alexaundria. Stay awesome!

Ohio
1 review
0 helpful votes
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Shapermint bras
September 3, 2020

Having a mastectomy 20 years ago, and restorative surgery, left me with an odd shaped breast. It has been nearly impossible to find bras that a. Fit and b. Are comfortable. Regular cups don't work, some bras fit but the one side slides up over the breast. This bra fits, and works the best so far. But, the trim does roll up. Except for that, I can at least wear them.

Date of experience: September 3, 2020
Shapermint R. — Shapermint Rep
over a year old

Not the kind of experience we want you to have, Sonya. We'll fix the roll up issue. Please send us a message with your order details via this link http://m.me/shapermint. Thank you!

Washington
1 review
0 helpful votes
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Happy!
September 3, 2020

Totally satisfied with this bra. It is so comfortable I forget I am wearing it. I am no longer adjusting the straps or feeling like I can't wait to get out of an uncomfortable bra!. I have ordered an additional bra in another color. Super satisfied!

Date of experience: September 3, 2020
Shapermint R. — Shapermint Rep
over a year old

Thank you, Tonnie. Help us spread the happiness and be our next Brand Ambassador. You can learn more here: shpmint.com/ambassador

Arkansas
2 reviews
0 helpful votes
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The best!
September 3, 2020

My new bra is soo comfortable I forget I have it on! Thank you!

Date of experience: September 3, 2020
Shapermint R. — Shapermint Rep
over a year old

Love this, Kandy! You are highly recommended as well to be our next Brand Ambassador. You can learn more here: shpmint.com/ambassador. Thank you!

Canada
1 review
0 helpful votes
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Bra purchase
September 3, 2020

Fits perfect. Very comfortable. Delivery came very quickly. Totally satisfied all around. Highly recommended.

Date of experience: September 3, 2020
Shapermint R. — Shapermint Rep
over a year old

So happy to hear this, Karla! Thank you for your sweet feedback. Will you help us spread the love? You can do so by joining the Brand Ambassador program that we have. You can sign up here: https://shapermint.com/pages/ambassador

California
1 review
0 helpful votes
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The Most Comfortable Shapewear
September 3, 2020

I love Shapermint because this shape wear is so comfortable, and it helps shape your body while helping with weight loss. I strongly recommend this shape wear for everyday use.

Date of experience: September 3, 2020
Shapermint R. — Shapermint Rep
over a year old

We are so glad to hear this, Chandra. Help us inspire other women and be part of our Brand Ambassador Program. Here's the link: shpmint.com/ambassador to learn more.

California
1 review
0 helpful votes
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Amazingly comfortable!
September 3, 2020

Feels so light and airy but has fantastic hold. I'm telling all my family and friends about it...

Date of experience: September 3, 2020
Shapermint R. — Shapermint Rep
over a year old

Amazing feedback, Jennifer! Your words can inspire other women who would like to feel better and with that, we'd love for you to be part of our Brand Ambassador Program. Here's the link to check it out: shpmint.com/ambassador.

Texas
1 review
0 helpful votes
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I love these bras
September 3, 2020

I've never been able to go without an underwire until now. These are so comfortable I often sleep in them.

Date of experience: September 3, 2020
Shapermint R. — Shapermint Rep
over a year old

Your feedback made our day even better, Olivia. Why not become one of the Brand Ambassador and help us spread the love? Here's the link to check it out: shpmint.com/ambassador.

Michigan
2 reviews
0 helpful votes
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Great fit
September 3, 2020

I bought a "girdle" and it does what the ad claims

Date of experience: September 3, 2020
Shapermint R. — Shapermint Rep
over a year old

We’re glad to hear your feedback, Marjorie. Thank you! Stay beautiful!

Australia
1 review
0 helpful votes
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New me
September 3, 2020

A little tight at first to wear but comfortable when stretched out

Date of experience: September 3, 2020
Shapermint R. — Shapermint Rep
over a year old

Awesome! Glad you find them comfortable to wear, Michelle! Stay lovely!

From the business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


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