On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Their products target the areas a woman needs the most help.
I've ordered numerous times/ items from Shapermint & I've never had any problems! I ordered the wrong size once & they happily exchanged it for me! Items are made very good & true to descriptions. Highly recommend!
Thanks for this, Linda! We're so happy that you love the replacement items you got! Hey, would you like to help us spread the love by becoming one of our brand ambassadors? If you do, just go to this link and fill out the form https://shapermint.com/pages/ambassador
I was apprehensive because I've had this type of product before. I really do like the high waisted shaper panty. Does it do what the advertising videos do... no... but they do hold everything in and they don't roll down!
Bought wrong size got it replaced it was ok second time around but still folds down doesnt stay in place. The commercials for it are over rated. Hanes pantyhose holds your stomach in better than your product
Oh my! Sorry to hear this, Catherine. Don't worry, we'll still take care of this for you. Perhaps you need a shapewear with a higher compression level. Just DM us at http://m.me/shapermint for faster assistance. Thanks!
Great quality, great price, very happy with my purchase
Yasss! That’s awesome, Glenda. Can you help us spread the love? Click here to join our crew and become a brand ambassador, https://shapermint.com/pages/ambassador
Am very pleased with the help I was given with the orders I have received from this company. I thank you very much. Will be ordering again.
Perfect! That's great to hear, Stephanie. You can DM your pic to us with your favorite outfit and shapewear on. You might end up on our official Facebook or Instagram page. Stay awesome!
I never thought I'd be an ‘underwireless' bra wearer... but Shapermint has converted me! I love it!
So happy to hear this, Sarah! Thank you for your sweet feedback. Will you help us spread the love? You can do so by joining the Brand Ambassador program that we have. You can sign up here: https://shapermint.com/pages/ambassador
SOOOO FRUSTRATED with Shapermint. I tried to review some items that didn't fit but couldn't. I got a message that I would get an email with return instructions but never did. I tried 5 or 6 times and gave up. II'm stuck with over $70 of underwear items that neither I or any of my family members can wear! Be careful buying directly from Shapermint!
Oh no! Sorry to hear about what happened, Jennie. Don't worry, we'll fix this for you. Please send us a DM at http://m.me/shapermint and our Fit Experts will help you right away. Thank you.
Perfect! Thanks for the sweet feedback, Carol. Ever thought of becoming our Brand Ambassador? You’d be a great bet for sure! If you’re interested, go to this link: shpmint.com/ambassador
Customer service worked quickly to resolve the issue of my missing package.
Amazing! Great to hear this from you, Alicia. Thank you for letting us help you as well. Stay fabulous!
My supports to small Spearmint happy to exchange
Great customer service Good company in how they dealt with the issue.
You rock, Mary! Thanks for this awesome feedback. Stay lovely!
I had ordered two pair of Shapermint shorts which were too small. I didn't see the option of a larger size. I called to ask if I could return the one still in the package. They Bent over backwards to be sure that I was happy and sent me two more of the larger size which fit perfectly. And throughout all of this time they kept in touch with me. Their customer service and now I see their product are unrivaled. They are the best!
Feels good no tugging on it. The fat doesn't bugle out. Feels snug but not tight..
Preach! Thanks for your awesome feedback, Sarah. Can you help us spread the love? Click here to join our crew and become a brand ambassador, https://shapermint.com/pages/ambassador
I was treated more than fairly as I ordered 2 styles in 2 sizes and was only interested in the ones that fit. I was going to return 2 but received a credit and told to keep all 4. That's great business! Thanks
Yiieee! Great to hear that, Karen! Stay awesome!
I love, love, love your new camis. They are very slimming and works great to hide my little muffin top. The material is so light and comfortable, I wear it everyday!
Yassss! So happy to hear this, Keisha! Ever thought of becoming our Brand Ambassador? You’d be a great bet for sure! If you’re interested, go to this link: shpmint.com/ambassador
Very happy with my purchase, fits well and no roll downs. Really good curve hugger!
Estoy muy decepcionada porque este producto es como muchos otros, se enrolla y te hace sentir incómoda, ya que no se ajusta a tu piel en el área de donde tiene que pegar.
Got your back by our 100% fit guarantee and free exchange within 60 days, Rosalinda. Just DM us at http://m.me/shapermint and our Fit Experts will fix this for you. Thanks!
I bought 2 pair of leggings. I wasn't looking for a super compression fit so I sized up (2xl, I wear size 16). They are just enough control with out feeling too tight, so exactly what I was looking for. They both are very opaque and are a great thickness for warmth in the fall or winter. The waist band reaches just below my bra and I have not experienced any rolling. They are my go to leggings.
Yay! That’s great to hear, Jamie. You can also help to spread the love. Click here to join our crew and become a brand ambassador, https://shapermint.com/pages/ambassador
Products are very effective. Love them. They are comfortable and smoothing.
Wow! Music to our ears, Nicole! Hey, you can also join our Brand Ambassador Program. Join and know more about it through this link: https://shapermint.com/pages/ambassador
The boy shorts I bought didn't quite work for me and my exchange date passed. I emailed CS explaining I have a newborn and that I had missed the window by 3 days. They worked with me and sent me what I thought would work better than the shorts. I asked for the scoop cami and I am totally obsessed. They actually sent me two, I guess cause I had bought two items the first time. Had I know, I would have ordered two different colors. I'm ordering another one though. That's how much I like them.
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
That's right! Thanks, Patricia! You know, we could use your help in spreading the love by becoming one of our brand ambassadors. If that's something that you're into, please fill out the form from this link https://shapermint.com/pages/ambassador