ShapermintReviews 7,384

I purchased three camis a month ago. It looks like they haven't even been shipped. I have tried multiple times to contact customer service but only get emails saying that someone will contact me. No one has. I just want a refund and to be done with this nightmare.

I have ordered many times from here all with disapointment. The adds look like they could be right for my full figure but no they are not. The last one I could not take out the padded parts to the bra which I certaintly do NOT need. So I give up trying to buy one from your co that could fit me. It advertises hefty full figure but instead is tight and not comfortable. I weigh 133 lbs and am 82 years old but nothing fits right. So sad.
Jackie Malonson

I have reached out to shapermint multiple times to update a shipping address that was accidentally pulled from an old address when submitting an order. There is no person you can speak too, only an AI customer service bot. Every time I reached it said someone would get back to me within an hour and no one ever did I even had it escalated and still no response. My package ended up being delivered to the old address in a completely different state and again no help or response back from anyone at shapermint. I won't be ordering from them again. I can't imagine trying to use their 100% guarantee return if I couldn't get anyone to respond to the multiple attempts I made to change the shipping address.

I ordered some jeggings f from an ad, and I got them in a timely manner, but now I need to return them to get a different size and I get a hold of anybody to talk to. The website does not work because it's not letting me do what I need to do. I'm supposed to be able to return and exchange them on the website but cannot do it. Help would be nice.

No clear way to get a hold of a person. The Bot, Rachel Mint leads one in circles. My fourth attempt at trying to get a resolution. The communication between customer service and the fullfillment center is non-existent. C/S tells the customer one thing & their fullfillment either sends the entirely wrong item or sends cheap little tote that isn't even sold on their site. This has been going on since late March!

I ordered a medium. When I received a L the first time they said they would send the correct one. They again sent a L. Then, unbelievably again I just received a L for the 3rd time! Maybe they only make one size. I'm done.

I requested a return label via text, chat and email but I haven't receive a return label. There's is no way to talk to a real human so I could explain my side of the story. I tried calling the number on the website and it's just a recording repeatedly saying the same thing. I received my package on 4/22 but unable to get a return label to return the products eventhough it hasn't been over 60 days. Shapermint makes ot extremely difficult for a simple request. On the website states how easy it is to process a return but I can't seem to get any human to respond to my messages.

I never receive my package because it was send to a wrong adress. I have never been able to contact you, because everything is automated. I truly regret m'y purchase and will never purchase a product from this company again.

Please tell your customers that they need to order at least a size smaller than their normal size. Your camis did absolutely nothing for me, as they were too big to "snatch" me in. I followed your size chart, and ordered, my correct size.

Sizes run small and can't seem to get information to return. You can't speak to a person. I fill everything out and it won't give the information to return. I will never order from them again.

I purchased 2 tank tops and they are really comfortable and supportive. If there was one thing that I didn't like, is the fact that they roll up immediately when you bend over. A silicone lining around the bottom would keep them from rolling up. That would be so helpful.

Shapermint has amazing products. Really love the quality and durability. I have purchased products for years for myself and my mom. They arrive in a timely manner and the prices are reasonable. The one thing I hold against Shapermint is they charge $4.99 club fee without my knowledge., and did not refund or address my complaint. They just went silent. This is not a good business practice 🤔😏

I ordered 2 bras and 2 camisole I only got 1 cami. I've gotten wronged with " free" shipping and "free" shorts. Shipping was fixed after I complained, never got free shorts/ undergarments

The shapermint thigh boxer brief smoothed me out wonderfully for the dress I wore in my daughters wedding.

I really love how comfortable this bra is to wear. I bought two in 2X and one in 3X. I usually wear a 40 G or H, but the band is far looser than my usual bras and yet the cup size is smaller. I need the 3X for cup size, but I'm wearing the band at the tightest position in 3x. I may buy more anyway, because I LOVE that the bra keeps my breasts from spreading to the sides like every other wireless bra has in the past.

I like shapermint products the fit well and are comfortable to wear. I have bought several. I am pleased

I thought, that I was purchasing a buy one get one offer for their swimsuit bottoms. I paid the price of each (13 dollars and some change each) I was only sent one pair and was told that they do not ship offers separately so you're out of luck, but hey here's a twenty percent coupon on your next order!

After three attempts to find a product in the Shapermint lineup that works for me, I am sad to say that I have concluded this is not the brand for me. I don't see any belly compression benefits, the torso isn't long enough, and there is no easy access for bathroom trips.

I am a return Shapermint customer. I LOVE their products. However their customer service is TRASH! Because of that I will NEVER NOT EVER buy from them again unless something changes VERY quickly. I will make it my mission in life to tell anyone and everyone how awful my experience has been I even plan on buying their products on Amazon and returning them just to leave bad reviews. I will go so far as to post on any and all social media sites about how bad my experience is I am so livid! For the past week I have been trying "unsuccessfully" to get a response from this company on my order, but they are not invested enough in my business to contact me back. I made an order on 4/4 got a response on 4/7 that said my order was on the way, Yay exactly what I expected, however the deliver date has been pushed back no big deal, then now its been 2 weeks since my order and ZERO updates with nothing on the tracker other than it saying its on its way. I have tried every avenue they offer to get a response with promises of responses from their Garbage AI tools to hear back within 24 hours. And shocker... NOTHING. I spent A LOT of money on this recent order and am applaud with how I have been treated. If you can't tell I am mad, I have lost faith in this company, and most of all I am super disappointed that this is how they choose to do business.