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SerenataReviews 2,713

2.4

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Serenata Reviews Summary

The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.

This summary is generated by AI, based on text from customer reviews

service
147
value
147
shipping
141
returns
62
quality
140

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GB
1 review
0 helpful votes
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Excellent
November 4, 2017

Service brilliant, updated on status of delivery and when it arrived, will definitely use them again

Date of experience: November 4, 2017
GB
1 review
0 helpful votes
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A little lifeless
November 4, 2017

Delivered on time but, lifeless and 2 heads fell off as soon as I took the wrapper off. Disappointed and will maybe use again or not. I don't normally complain

Date of experience: November 4, 2017
GB
1 review
0 helpful votes
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Easy to order... delivered at time said... and bouquet was even better than we hoped it would be. Thankyou.

Date of experience: November 4, 2017
GB
1 review
0 helpful votes
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First set of flowers we received was nothing like the picture and the vase was smashed. I spoke with Nigel who's part of the online support/customer service team who was very apologetic and offered to send replacement flowers and vase straigh away. We received the new flowers the very next morning... they were BEAUTIFUL... thanks again to Nigel for his help... the flowers was for mums 60th birthday. Overall very happy with flowers in the end and the customer service provided.

Date of experience: November 4, 2017
GB
1 review
0 helpful votes
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Hamper
November 4, 2017

Delivered on time & the recipient was really pleased. Have seen a picture & it looks exactly like the picture on the website.

Date of experience: November 4, 2017
GB
1 review
0 helpful votes
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Great fresh flowers
November 6, 2017

My partner love serenata flowers there always fresh & lady for great time, not like some only days.
I always shop at serenata flowers & no were else
Always on time never late.
Robert

Date of experience: November 4, 2017
GB
1 review
0 helpful votes
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Flowers
November 4, 2017

So easy to do an order and choose what you want and they delivered on the day so pleased with the flowers thankyou

Date of experience: November 4, 2017
GB
1 review
0 helpful votes
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Extremely pleased with the orchid that I purchased. The actual flower that was delivered far exceeded my expectations from the picture. Presented in a lovely glass pot. It was the ideal present for a man who had everything. Thank you. Five all the way.

Date of experience: November 4, 2017
GB
1 review
0 helpful votes
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First you said book before 10am for same day delivery I did but delivery was next day, I also paid for a balloon to come with the flowers, it never did but you change me for it and no sorry for our mistakes nothing

Date of experience: November 4, 2017
GB
1 review
0 helpful votes
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Very many thanks for the most speedy and efficient service. My dear friend Phyll has just been discharged from hospital having had a hip operation. She assures me that the flowers were absolutely beautiful. Wonderful service from our company.

Date of experience: November 3, 2017
GB
1 review
0 helpful votes
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Beautiful flowers
November 3, 2017

I ordered flowers the night before for a friends birthday to be delivered the following day which I was not sure how nice they would be. The flowers turned up the next day as they said they would and they flowers were beautiful and fresh. Very pleased with them and will definitely be using them again.

Date of experience: November 3, 2017
Jersey
1 review
0 helpful votes
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User friendly website... allowed overseas delivery using local flower shop... free delivery turned about to only if you don't care whar time the flowers are delivered... £4.99 if a desired time (range) required. Delivered flowers well received... overall happy with service & quality of product.

Date of experience: November 3, 2017
GB
2 reviews
0 helpful votes
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I ordered flowers for my sister-in-law which was delivered to her address, but without the card I wrote. She had no idea who it was from and, when I did not hear from her, I assumed she was not appreciative of my gift. It took 10 days before I said anything to the family, only to be told it had arrived without a card from the sender.

Date of experience: November 3, 2017
GB
1 review
0 helpful votes
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Lovely flowers
November 3, 2017

My auntie loved her flowers that were delivered at a convienient time!

5 out of 5!

Shame she's my only relative in the area!

Date of experience: November 3, 2017
GB
1 review
0 helpful votes
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Delivered so late
November 3, 2017

I know that I did not pay extra for a morning delivery but I think evening ti too late to deliver flowers to celebrate a special. Mots florists deliver in the morning. Perhaps I would get round this by ordering for the night before so people are not disappointed.

Date of experience: November 3, 2017
GB
1 review
0 helpful votes
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OK - but not great
November 3, 2017

Flowers arrived on time and were well packaged, the delivery person was OK but not super friendly ('sign here' was his only remark). The bouquet looked lovely and wife really appreciated my gesture, but some of the roses included were well past their best and already starting to go brown, which left me feeling a little disappointed - so probably won't use again.

Date of experience: November 3, 2017
New Zealand
1 review
0 helpful votes
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My Aunt had a fall on the day before her flowers were due to be delivered so was no longer at the address provided. Unfortunately because i was unable to give over 24hr notice the delivery and message could not be amended or cancelled. The flowers were delivered and consequently died. I was so disappointed and will be unlikely to use Serenata flowers again.

Date of experience: November 3, 2017
GB
1 review
0 helpful votes
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Delighted
November 3, 2017

The flowers arrived in pristine condition, and were exactly as ordered, beautifully and carefully packaged, my partner was delighted with them, i will be using you again.

Date of experience: November 3, 2017
AE
1 review
1 helpful vote
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Bellow expectations!
November 3, 2017

Hi. The delivery made not to the given post code and flowers kept in the reception which destroyed my surprise!

Date of experience: November 3, 2017
GB
1 review
0 helpful votes
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Excellent!
November 3, 2017

The basket of flowers arrived when they said they would and they were really beautiful, much nicer than I was expecting. Good price, excellent service. Ill definitely use them again.

Date of experience: November 3, 2017