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Serenata Reviews Summary
The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.
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Website easy to navigate! Lovely fresh flowers beautifully arranged-at a very reasonable price. Ordering was so simple and delivery was spot on! Wouldn't hesitate to use and recommend Seranata flowers.
No complaints about the flowers - beautiful. The message card kind of let down the gift package - rumpled and ragged edged with small faint print. I realise that greetings cards were available to buy but I feel that the standard package should of an acceptable standard.
I needed some thing local to deliver on a certain day. They did and sent me tracking updates throughout the day. Would use them again
The flowers, chocolates, balloon and vase I ordered for my wife on our anniversary arrived on the day as requested. I was able to track the items.
The flowers were stunning, chocolates very nice and the vase was of a very good quality. I would have no qualms in using them again.
I ordered at 7pm with free next day delivery and the flowers arrived at 9.30am the next day! Loads of choice on the website and the flowers I picked looked lovely. Would definitely recommend.
I ordered flowers and a balloon for my daughter for her birthday from her new born baby girl, got an email saying they had been delivered and they hadnt, the delivery company sent me two photos one of the card that they put through the door and another of a door witch wasnt my daughter door, I was so angry that she didnt receive them and still hasnt, its now two days later and there still investigating it, so pretty pointless now. And I payed extra for delivery before 12, in all fairness its stay to say I wont be making another order
I ordered a grandissimo bouquet with a teddy bear for a very discerning young lady and she absolutely loved it. The package arrived very quickly so five stars from me for Seranata flowers. Thanks
All very satisfactory - friend was delighted with the flowers she received. Would consider using Serenata again.
I was told by recipient flowers were well packaged & a arranged in a lovely display & in beautiful autumn colours.
Aunt's funeral 11.30a.m. Basket ordered 5 days before, MORE THAN ENOUGH TIME TO GET IT RIGHT. FLOWERS ARRIVED 11.25 A.M. LONG AFTER THE HEARSE HAD LEFT FOR THE CREMATORIUM. TOTALLY UNSATISFACTORY. WHEN COMPLAINT SENT AND REFUND REQUESTED IN ORDER TO DONATE TO A CHARITY IN AUNT'S MEMORY, TOTAL REFUSAL.NO COMPROMISE, WILL NEVER USE THEM AGAIN
I ordered a blue wreath and a sympathy card for a family funeral. I was approached by the funeral director when I arrived to accompany the hearse because the wreath was In such an appalling condition on arrival. It had arrived broken into into four pieces which were held together by being superglued to a piece of corrugated plastic, the whole thing was water damaged and the box was torn and soaked through. The funeral director took photos at my request and I had to rush to get them repaired and replaced at a florist nearby who was equally appalled. I am utterly disgusted that a funeral wreath was delivered in this condition. I would like the name of the florists responsible as well as a full refund and an apology. Utterly disgraceful service.
I was very pleased with the service given. The flowers were lovely and we'll arranged. Dele very man was extremely polite and helpful.
I would use the service again!
Used this service twice now & very pleased both times. Will no doubt use again.plants arrived in time & in good order. Thank you.
Ordered a special bunch of flowers for my wife's 10th anniversary. Failed delivery on her special day, no email no phone call was left guessing. After emailing them they came back to say (no apology) that they needed to verify my address almost like they didnt have it. Next day they failed again. IF YOU HAVE A SPECIAL OCCASION DO NOT USE THESE GUYS. FAIL FROM START TO FINISH AND LEFT WITH NOTHING ON THE DAY FOR MY WIFE!
Failed 1st delivery, unapologetic, no communication as to why not delivered, when eventually delivered were going brown. Was just told to pick those petals off. I personally would not use them again or recommend them. I couldnt give 0 unfortunately.
If flowers could talk, they would express joy and happiness. Thats how the recipient felt upon delivery. Excellent value, excellent delivery, overall excellent service especially when ordered from overseas
Ordered Apple Sours - Deluxe for my Sisters 65th birthday... well there was nothing deluxe about them!... the flowers looked as if they'd been bought in a supermarket... in fact I'd have got a better bunch with the money I wasted! £26!. Won't be using Serenta again!
Absolutely stunning flowers, ordered twice off here now and havent been disappointed, will be my go to florist from now on! Thank you. Keep up the good work
Flowers ordered for Mother's birthday so I arranged for delivery on a specific day. They did not arrive. I was told delivery was attempted and a card left but this was not true. My Mum was home all day and listening for the doorbell which did not ring and no card received. They did arrive the following morning but I was very very disappointed with the service. Also the response when I raised this with Seranata was not satisfactory. Unlikely I will use them again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members