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Serenata Reviews Summary
The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.
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I ordered flowers on Monday for a friend's Birthday Tuesday. I was kept up to date with delivery details via email and they were delivered on time. I asked my friend to send me a photo of them as I've been disappointed in the past by other florists. No need to worry this time. They were lovely. An all round excellent service. Will definitely be buying again from Serenata.
Arrived on time. Recipient delighted. Beautiful colours and very fresh. Will use again. Oxford, U. K.
I bought these beautiful flowers as a gift and the reciprocator loved them, stunning. Thank you so much
I live in the Netherlands and ordered flowers for my mums birthday. They were late to be delivered as I was given a time between 10:50 and 11:50 and they arrived at 13:10. When they arrived the box was damaged and when I checked the flowers inside they were squashed and some of the roses were damaged. For what I paid I'm dissapointed. I was drawn to the Cala Lillys and the roses as the lily was a centerpiece and the roses were my bouquet at my mums wedding and we were eating at the place where my mum married her late husband in 2002. As they meant so much I now wish I had ordered from a florist.
Ordered online from miles away 2 weeks in advanced; the item was delivered on time and the recipient loved the product; couldnt ask for better service if I had chosen and delivered them myself
Thank you
Appalling customer service, extremely difficult to get hold of - no telephone number and a ridiculous 'verification code' system that meant it was impossible to get hold of anybody about amending an order immediately after it had been placed. Finally managed to get an email response and was told the order could not be amended. No effort was made to try and resolve the situation despite the fact a duplicate order had been placed in error. Extremely unhelpful, rude and not customer focused at all. Avoid!
Have used several times in the past and flowers always look beautiful. However, when my friend sent me a picture I was most disappointed. Looked very drab and boring. Delivery was after 5pm in the evening... not when I would expect flowers to be delivered. I will shop about before deciding to purchasing again
I was looking for a special present for a friend who was celebrating a 50 th birthday the next day. I typed in what I did and got your page up. I had forgotten the birthday and needed to find something that was sutable. Your page gave me exactly what I needed and was spot on! It was delivered on the next day and my friend was overjoyed by it. Thank you so much for getting me out of a hole!
Reliable and perfect for the occasion. When you are so far away they bring you closer. Yoy can express your true feelings with flowers.
I ordered some beautiful roses for my wife on a Sunday evening and they were delivered at 9.30am next day so very happy with the quality and ease of ordering. I don't hesitate in telling the world this company is superb!
I purchased flowers for daughters birthday was really happy with the email updates easy to follow site and the recipient was delighted with the flowers and recieved confirmation email to inform me they been delivered
Brilliant service and beautiful flowers delivered on time, really great service
I ordered some lovely Lilies for my wife they were very fresh and beautiful
Second time Ive used Serenata and they are prompt reasonably priced and keep you updated on delivery times! Definitely recommend them! They dont just do flowers as the first time I used them I needed a mans gift for next day delivery as Id forgotten a birthday!
The flowers that l have ordered have been in beautiful condition and really good value for money.
I have quite happily recommended Serenata
Flowers delivered on date and time. Bouquet was beautiful. Filled the room with scent. Very pleased with SerenataFlowers company. Will use again. Website easy to use. I had flowers delivered in Ireland. We live in England and will recommend SerenataFlowers to friends.
Ordered a basket of pink flowers, pink card and a pink balloon for the birth of my niece.
Flowers and card all good but for some strange reason a blue balloon with... its a boy on it was attached. You couldn't make it up!
As I reside in Australia I personally did not get to see the flowers but been told the were absolutely beautiful thanks so much for your services and prompt delivery
It should have been a birthday present for my girlfriend who was travelling around but they were not able to deliver in time although I ordered 6 days in advance! At least I got my money back as they were not able to tell me when the flowers are due to arrive... I will not choose them anymore
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members