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Serenata Reviews Summary
The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.
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Bought some flowers as a gift for my partner and ordering so easy and told with each stage of delivery right up to the point of signing
Arrived in good clean condition and was very happy with the flowers
I will be using again
Placed order for a friend but realised straight away that I had put incorrect address. Tried to contact customer services but no telephone number, only email. By the time my query was acknowledged it was too late to amend the order! Waste of money.
I am probably not the first to do this and definitely won't be the last, but I certainly will not be using this site again, nor recommending them.
Not very proficient at ordering online but found procedure very easy. Good to be informed when flowers were on their way and when they had been delivered. Never used Serenata before but will do again
Ordered sunset serenade, there were no carnations (should have been 5), there was 1 rose, (should have been 5 of these too), there were NONE of another advertised flower and the corn was mouldy complaints process is pathetic and then they had the audacity to try and fob me off with a 50% refund! The flowers they sent bore no resemblance whatsoever to what was advertised. Will not be using Serenata flowers again, basically paid £30 for a bunch of chrysanthemums VERY DISAPPOINTING SERENATA
I ordered flowers for my friends birthday and she said she had not received them by 8 pm. When I looked on line I realised that the flowers could be delivered up to 9pm! This wasn't made clear when I ordered the flowers and because of this my friend did not get the flowers until she got home from a birthday meal at 11.30!
Easy ordering and excellent delivery! Would Highly recommend to anyone. Quality of flowers were good and a very happy recipient
Used you twice and had a discount this time too. Very informative emails tell you when they arrive!
Ok product, not quite as pictures, less blooms and less greenery. Disappointing. Not worth the 'bargain' price imho.
The flowers where superb. My wife loved them a lot. The came in the time frame and kept their part of the contract :). That is all I asked and it was perfect. I would use the website again.
Great service, received within 24 hrs of order. Good communication throughout. Lovely flowers, nice colours and in good condition.
I ordered a specific flower that my best friend wants for her wedding and they came exactly as ordered nice and fresh on the right day. Fantastic!
Flowers arrived on time, next day delivery. They were absolutely stunning and in good condition, in a packaged box.
I live in the US and felt nervous about sending flowers overseas, but I was very pleased with how everything turned out. They were able to find the recipient based only on her name and the name of the hospital, they delivered them the day they said they were going to, and I received emails both when the flowers went out for delivery and after they'd been delivered. It gave me peace of mind to know they had been delivered safely, and I didn't have to spoil the surprise by asking anxiously if they had arrived. The recipient was pleased and so was I!
Excellent service and lovely fresh flowers provided. Would recommend 100%. Took the stress out of visiting a florist and good value for money, deliver as promised with excellent communication.
EXCELLENT SERVICE/ EASY ACCESS TO WEB SITE
ARRIVED ON TIME/LOVELY ARRANGEMENT/EXCELLENT PRICE/DELIGHTED WITH THE RESULTS
Flowers arrived on time after a very easy ordering service.
Very disappointing in the fact the flowers had wilted and died in two days!
Not sure if I will be using the service again
Great site for flowers very quick the family were moved on a very sad day will recommend you thanks very much
I ordered the flowers one day, they arrived the next. Mother in law thrilled. Extra brownie points for me! Many thanks
Ordered late the previous evening, easy ordering process and delivery available the next day. Product very well received - good quality and smelt amazing. Will use again!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members