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Serenata Reviews Summary
The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.
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Easy to order on line, delivered exactly on time, well-presented, very pretty flowers, very good value. I can certainly recommend Serenata for birthday flowers.
I guess you have done a lot of funerals why would my flowers be delivered at 5pm just ridiculously stupid didn't anyone think to deliver them in the morning I'm so angry just as well I live in Australia or I would be there for a refund!
Very quick delivery by a cheerful happy driver.on the day i requested. Beautiful quality flowers very pleased.
This is the first review I have written for a product or service. I had flowers delivered to my mum with next day service. Every step of the way the company informed me of the progress of my order. More importantly, my mum and her partner were delighted with the flowers.
The website photo is lovely. The flowers when they arrived did not look like the photo, and did not include some of the most striking flowers in the photo. I only knew this because the recipient of the gift happened to send me a photo. I am in correspondence with Serenata about this. Service was good and speedy. Pity about the product.
Not only were the flowers and chocolate fantastic, but they were delivered the very next day and I was kept informed of the delivery status throughout. Couldn't ask for more, really.
A very easy online transaction, and kept up to date with despatch and delivery details. To say my friend was delighted with the quality of her gifts is an understatement. Thank you for excellent service.
My flowers were not delivered. Then when I tried to track the order it could not be found.
I am currently waiting on a reply from an email sent to find out what's going on!
Very competitive quote for an attractive bouquet. We were kept informed of the delivery progress (to an area not covered by another large, well known, service), and the actual delivery time was confirmed. An immediate call from the delighted recipient was icing on the cake.
Very inpressed with the flowers sent as a birthday present, photo sent to me on the day of delivery, I was kept up to date by email every step of the way, emails were of the cheerful type with little quips brilliant! Will definitely order again, mrs v peake
I looked online at Serenata Flowers and that had a great selection of flowers at reasonable prices. They had also emailed me a discount code which was great. The reviews were helpful when choosing the flowers aswell. It was really easy to place the order online. Once I had ordered them i got an email to say about difficulty delivery to hospitals. I had no idea about this and I feel it would be a good idea to advise of this when you put a hospital address in and before you confirm. It is in the terms and conditions but I hadn't thought to read them when ordering something as simple as flowers. Saying that they emailed me straight away with the potential problem and although it doesn't seem you can call them, it was was to message them online via email and they were prompt and easy to deal with. They rearranged my order with no fuss and were lovely to deal with. I chose the free delivery so they didn't arrive till 3pm but this suited me fine, if you want a guaranteed morning delivery it is an extra cost. They came in a beautiful box and the courier who delivered them was so helpful and very professional with his delivery. The flowers were stunning and great quality and my mum loved them. They were a little smaller than I had expected so next time I would probably order a larger bouquet. I would use Serenata again as I cannot fault them and I would recommend them to family and friends.
We ordered flowers on a Sunday for delivery the following day and true to their word, the flowers arrived on time. The lady receiving the flowers said they were beautiful.
I plan to use Serenata flowers for all my floral gifts from now on. I have used them twice and have found them not only to be very reasonably priced but they literally deliver the goods! The bouquets received by my friend and sister were both reportedly absolutely lovely.
Thank you Serenata for being so reliable.
Order a large bouquet for my anniversary, the service was great from start to finish however when the flower arrived the next day, half of them had serious damage to most of the leaves and looked like they may be end of life. The site says 7 days guaranteed but I doubt mine will last that. The accompanying card is also the size of a full greetings card which just seemed out of place as it's still printed on fairly average paper.
Ordered for next day delivery. Kept informed of order tracking at every opportunity.
Recipient loved the flowers and prosecco.
Sent a bouquet to say get well soon to someone. Included an extra gift of pampering toiletries. It was all very much appreciated and delivered next day as promised.
I ordered flowers for my Sister I am really happy that you do not charge for delivery. She was very happy with the flowers. I usually use Prestige but will use you for my next order.
Thank you Sandra Conway.
The flowers were bought for my mother-in-law as a thank you. She was delighted with them saying that they are beautiful! If she is happy then that pleases me. Thank you
Ordered a funeral basket of lilies and white roses. The lilies had not had the stamens removed and they stained the lilies and other flowers. The condolence card was huge - the size of a full greeting card - it was totally out of place, size and picture wise - but this was the only choice.
Passed the test of experience. If my 92 year old Aunt says thay are lovely, they are lovely! Delivered as promised and nice and fresh. Thanks for cheering up her day after a spell in hospital. (Think the discount price is more realistic than the 'actual' price).
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members