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Serenata Reviews Summary
The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.
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I ordered my flowers, gift and chocolates literally the night before and they arrived as scheduled the following day in time for my moms birthday. She was over the moon with the gift. Such amazing service keeping you updated via email from the onset through to delivery. Highly recommended
Top fast service with great value for money definitely will use again and would recommend this company as a serious alternative to other flower delivery companies.
My friend was very happy with her flowers. They came on time with next day delivery and I was kept upto date with emails confirming when they had been delivered. Great service overall and would definitely recommend and use again. Thank you!
Flowers did not arrive on the day and they are now supposed to be delivered tomorrow. I am very disappointed about this I wonder if I had not rang up to find out why they had not arrived would they have picked up on it. I won't be using them again one very disappointed customer.
My daughter was delighted with the flowere. First time iv used this service but would definitely recommend it and I will use it again
I have to say my first review of this company was negative, however, reviews should also include how a company responds with any complaints. I contacted Serenata Flowers through Facebook, difficulty contacting them on their website. They dealt with my issue promptly, which was as a result of the courier delivering the flowers to the wrong address, and I didn't get them until several days later. Serenata Flowers reimbursed me fully, and I was allowed to keep the flowers. Happy customer, and it restored my faith in them. Will use them again in the future.
I don't know if it was to do with the company, or courier, but I didn't receive my flowers. I needed them for a birthday party for my future sister-in-law, whom I never met before, and I ended up going to her party empty handed :( still waiting to be reimbursed.
Needed next day delivery but didn't know until late on Sunday... flowers arrived promptly and new Mum, Dad and Grandma were delighted with them and the teddy for their new arrival.
Had a technical hitch while trying to order and the company emailed a discount code to compensate, as I didn't see it until I had placed the order I contacted to ask if it could still be applied and it was! No questions or fuss great customer service! Would recommend and use again!
Thank you very much for such efficient service. The price i thought was very reasonable and the recipient was moved to tears on delivery. Thank you.
Some of the roses were dying upon delivery, not what you expect when you put an order in with plenty of notice and pay good money, however it was delivered on time
Recipient was home, flowers & gifts left on doorstep. Not what I would expect. Queried with Serenata & they are sorry & hope recipient located their delivery! Not the response expected
Flowers arrived on requested day and I had email updates from Serenata which was great.
I haven't seen the flowers but the recipient said they were lovely.
I will definitely use Serenata again.
I ordered some flowers late Saturday afternoon to be delivered to my recently berieved aunt. They were delivered early Sunday afternoon at the appointed time, and she was delighted with the arrangement that arrived. I will definitely be using this service again
Beautiful flowers beautiful vase, everything was lovely. The delievery was fast and came the day I wanted it to come. My step mum was very happy with the flowers and the vase so made her birthday very special thank you would definitely use again.
Service was excellent - liked the emails telling me where the delivery goods were in their journey. Couldn't ask for more.
Recipient loved the flowers and the fact you delivered on Sunday was an absolutely saviour. The bday card was the icing on the cake!
Thanks
I needed white roses for next day delivery. No websites could do this at short notice. However Serenata Flowers did offer yellow roses for next day, so I ordered them. The notifications about despatch and delivery were excellent.
Sadly the flowers turned out to be dark red roses, bit disappointed but the mother-in-law loved them all the same.
The flowers I ordered for my Gran on the death of my Granda lasted no more than five days before they went brown. Supermarket flowers lasted longer and cost significantly less.
I dont suppose anyone will bother to get in contact - theyve had my money now. But I wont be ordering anything else from them.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members