On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Serenata Reviews Summary
The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I sent a complaint but had no response wouldn't use again as communication isn't acceptable. I wouldn't have minded if the flowers were sent to the standard and a replica of the picture
I cant fault delivery. They were delivered early on the correct day. They were a congratulations gift for my sons girlfriend so I asked them to send a picture when they arrived. (We live exact opposites of the UK) The flowers very very pretty and were as I had ordered but I was deeply disappointed at how few there were. Thought the charge of £2.99 for a gift card was extremely steep. As they state free delivery I honestly thought that there would be more stems for £25 (£27.98 inc card) I know I could of bought the equivalent for about £8 from any supermarket. I should of ordered some with a bottle of fizz from Tesco or Sainsburys and had them delivered thinking about it now. It would of been cheaper. You live and learn. Wont be using the company again.
I sent a best friend some flowers and a teddy. The contense was in great condition and she loved them but the box was damaged with a massive hole in it.
I'm very disappointed. Flowers were not delivered. Except you've paid me 24.99 GBP in vain, the person did not receive the flowers! You did not deliver flowers in front of her apartment door!
This is the second time I have used Seranata Flowers and was delighted with them.
The flowers, the presentation, the Courier, the delivery. All excellent.
Flowers arrived on time. Each stem had an individual vial of water. Recepient was thrilled. Helpful emails sent to update me through the day. Very pleased and would use again.
I ordered a sympathy bouquet, it was delivered 1 day late. I found this out for myself via the tracker nobody contacted me to explain. Then the bouquet was not as ordered. They offered to refund me about £6 which quite frankly is an insult. I would not recommend them at all.
Poor service, I had purchased flowers for delivery on Thursday. They had gave me a time slot for Friday. On Friday evening I contacted them, they emailed me back they will look into it. I had no other reply. Therefore I asked for refund if they couldn't deliver Saturday. So they authorised refund which will take 5 days.
Poor flowers and not as advertised on the website. Would not use again and would not recommend. They are definitely not worth the money you pay.
Wonderful service, quality of flowers and love the humourous comments from time of ordering to delivery! Highly recommend!
Ordered night before and they was dilveried in time and think it was fab to be updated on dilvery too in from out of town so couldnt go in but glad i picked the right place defo use again
Delivered on time. Plenty of option for delivery. Large choice of flowers and gifts great prices. Thanks
Easy website to navigate. Beautiful array of flowers and reasonably priced. Delivered on time with no fuss.
Very pleased with service from start to finish. Definitely recommend. Reasonable price, fast delivery, beautiful end product.
Purchased yellow orange lilys with orange red roses. 1 day later the roses are drooping and dying tried to get redelivery through website but it kept crashing saying details were wrong
Not happy
I sent a bouquet to my sister. She was delighted with her flowers and vase and I was delighted with the service and price. I cannot praise this Company enough, put simply, it is the Best.
This is the first time I have used this company and it is the last. Order arrived quiet late and flowers passed their best. As I had ordered one of the more expensive arrangements together with chocolates for my daughter, I was upset to hear her comments on how late it was when the flowers arrived and also on their condition. So much for the company guarantee on the life of their flowers as they were binned within a short time of arriving. I will not be using this company again.
Brilliant service. So easy to order online. Great emails with updates. Fun approach to business! Will be using again 100%!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members