SerenataReviews 2,713

The flowers arrived after my mothers funeral which obviously was a difficult emotional day, this caused more upset. I ordered the flowers a week before the funeral giving the time and date, so plenty of time for the flowers to arrive for the funeral. The funeral director kindly sent me a photograph of the flowers which were nothing like the one on the web site. I am very disappointed and will not use this service again

Ordered Flowers, Ballon, Teddy and Vase for parents of new baby boy. The bouquet I picked had some voilet or blue but the bouquet delivered had just white and green. The Vase was broken when delivered. I complained about Vase and the cost of Vase has been refunded.

I've used serenta flowers several times now and have never been dissatisfied with Any of my purchases first class service

Very happy with the service - easy to order, I was kept in touch with order progress, and the recipient was also very happy with the flowers she received. It was easy to order from New Zealand for someone in the UK. Thanks.
It would be good to be able to add a message without the need to have a greeting card ~ I didn't notice if you had blank cards available.

Beautiful flowers for the first anniversary of the bereavement of my daughter in law's mother. I paid for a morning delivery so that she would receive them before work. The delivery was so late that it ruined the sentiment of the day. I appreciate that I have been promised a refund of the delivery charge but delivery was awful.

Ordered as a birthday gift. Very impressed from start to end. Excellent communication re delivery time, flowers were beautiful and Id definitely recommend.

The flowers were great but the vase was broken on delivery. Unfortunately I can't upload the picture here. The customer service isnt too great either.

Great service arrived at the time on the email and recipient was over the moon. Would highly recommended..

Flowers were lovely and delivered right on time but the little Teddy was squashed up in a bag, not nicely presented.

Flowers did not arrive until 24 hours later after recipient had left. Therefore they were not given to the person.

Refund requested but still not given.

Would never use again. Would not recommend. Truly awful and really disappointing.

Brilliant service, great communication throughout - very, very satisfied! Second time we have used SerenataFlowers to deliver to Scotland - next day delivery, as promised! Wonderful... wouldn't hesitate to use them again! Marilyn, Lancashire

Flowers delivered ten hours late - for a funeral. Took five different emails to even work out that it had been delivered to correct place. Very little in way of apology

Sent as a gift and they arrived on time, even on a Sunday. With everything that was expected, and provided me regular updates of the deliver great service

From my end as sender a perfect transaction and great communications on delivery time. For my recipient she fed back that the flowers were stunning. All such good value, will definitely use you again. Thank you

Thank you so much flowers were great delivered promptly and kept me up to date all way through was very impressed will use again and again

Very poor display, complained told they would improve within 7 days. How can a poor display improve. Will not be using ever again.

First class service - delighted with flowers. Loved the variety and choice will be my first choice from now on. Thank you

First time I've used Serenata and wasn't disappointed. Flowers arrived the very next day, would def use again and recommend

Ordered online, unsure as never heard of the company but my step mum loves the flowers and the delivery confirmation was a excellent idea not offered by other companies.
Great price and great service.