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Serenata Reviews Summary
The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.
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I ordered for my daughter who was a nominee for the biggest ceremony in Scotland.
Thought they hadnt been delivered but had been and she and her father and I were delighted. Thank you so much serenata for great service.
Good value and lovely presented flowers. Only disappointed was they did not email me like they said they would to say they had been delivered. Would definitely use again
Great service. The recipient sent me a photo of the flowers and they were exactly as the website depicted. Will definitely use Serenata again. Thankyou.
Im totally disgusted with the quality of the flowers that were delivered to my niece on the birth of her first child, Im so glad she sent me a photo, they were not as stipulated on my order, no red rose or thistles, just a cheap bunch of flowers, which I could have got in Tesco for £1-99, instead of the over inflated price I paid. I have used this company many times, but this will certainly be the last. Its the first time Ive received a photo of. The flowers. To say Im embarrassed is an understatement.
I had a lot of trouble placing the order as wrong address registered on the computer and there was absolutely no way to correct that. However, as it was crucial that flowers be delivered two days later, I placed the order and immediately contacted customer service. They responded right away and quickly corrected the problem. The flowers were beautiful and delivered exactly as ordered. This was not the first time we used Serenata and we were always happy with the service. Will order from them again.
Ordered 9pm Tuesday, for delivery Weds. Highly recommend, great value, good communication, happy customer.
We live in South Wales and wanted to give flowers to a relative who's just had an operation. We were delighted to find Serenata flowers on line and as a result she had her flowers and was really pleased. Easy to order with pictures to help us choose. They were delivered the day after we ordered. All round an excellent service
I ordered flowers from Serenata to be delivered to my son and his fiance as a gift. The service was first class. The delivery was made when it was promised, the delivery driver was polite and professional. The feedback from my son was that the flowers were beautiful, if anything better than I had anticipated. I will certainly use Serenata Flowers in the future.
Very impressed with the personal service and regular updates on the progress of my ordered flowers also the choice of arrangements seem very competitively priced.
I haven't seen the flowers, so can't comment. However, the ordering, the wide choice of flowers and the prompt delivery was very good.
Well pleased with how smooth the order process is, very helpful when I had to change delivery address, which they did with no problem. Sarah was well pleased with the flowers.
Third time l have use this service good choice of products and extras very reliable and excellent value for money
Advertises next day delivery in Scotland, but actually in rural areas it is two days, and then it doesn't always make that either.
Very happy with my purchase! Quick and on time delivery and the respitant was blown away with how they looked. Will defiantly use again. Thank you
Ordered the larger Twilight bouquet from the Sympathy range from Serenata for following day delivery. Arrived next day via one of their couriers as they guaranteed. Order tracked and emailed through the process. Feedback from my aunt was wonderful, Beautiful bouquet!
Free delivery, very cost competitive. Wouldnt hesitate to use again. Thank you
My first time to use this company and very pleased with it all. Will use again and highly recommended
Flowers were delivered on the day and as requested. Regular delivery updates which were helpful. Improvements can be made to allow customers to track the actual delivery driver as at one point I basically had to stall the missus so she wouldn't miss them!
The flowers and service was spot on. Thank you! My friend who recieved the flowers really loved them especially the Moluccellas which gave the whole bouquet a quirky feel.
Dawn T
I went onto the web site in the evening before the birthday and the flowers were delivered early next morning. Excellent service,
I ordered flowers / Balloon / chocolates for our daughters birthday, Flowers arrived on time as i expected because i paid the £9.99 for guaranteed delivery before 10.30am and were what i expected " Great " but the vase was broken, which was disappointing, but overall good and would use again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members