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Serenata Reviews Summary
The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.
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By all accounts DPD registered a fair delivery to the hospital. So contacted customer services and arranged alternative address. I then received an e mail saying delivery was successful at Hospital? I then find out the delivery was sent Saturday not Sunday as requested.
The flowers were not a pictured and not very healthy. Will not use again
A friend was in need of cheering up as she lives in the UK and I don't it's hard to cheer up a friend from a distance. You made it easy good communication when it was delivered thank you!
Delay in sending confirmation
N, had to send several emails to sort it out, very time consuming.
Woul like to have be3n sent a photo of the flowers sent out.
I am extremely pleased with the Peace bouquet I ordered for my friend last week. I ordered online on Friday afternoon and the delivery was received early afternoon on Saturday, fantastic service. The flowers were an accurate representation of the picture I had seen online and were of excellent quality and arranged beautifully. The packaging was intact and all of the flowers were unbroken or damaged ( a problem I have encountered with other online flower delivery services).
All in all I would recommend Serenta flowers to anyone, my experience was definitely a positive one.
The service was efficient nand kept me updated all the way. My wife liked the flowers although they didn't fit the pot supplied.
All made so easy. Great website. Good choice of flowers at good prices. Delivered the next day as requested and was kept informed. My friend was delighted with them.
Always a great service and the recipients are always delighted with the flowers.
They are my preferred choice for flower delivery on any occasion.
First time of ordering and couldnt be more pleased. Free delivery was a bonus. Will certainly use this service and passed on details to friends. The recipient was well pleased so all in all a win win situation. Thank you very much
Flowers are very good. Size description seems quite over exaggerated. The biggest option is what i would describe as an just over average bunch especially for the cost.
The cards are a folded printed a4 page not a small flower card so be aware. A better description is needed so I could have avoided payıng 2.99 for something not in keeping with the style I was after.
Delivery is prompt and flowers arrive safe in the box.
Great flowers, simple order process, speedy delivery. Just small touches are a little basic if the small things matter and you have a traditional view of flower delivery for a romantic gesture.
Fast quick and as stated on the website. Although this review has a character count so I wouldnt recommmend completing this afterwards.
Have been ordering from Australia for delivery to friends in UK so have no idea what the flowers look like but the receipients have been very impressed! Delivery is very reliable and the flowers look great on the website and reasonably priced!
Sent 12 roses to my partner but when they arrived the outer petals were brown and falling off. After complaining to serenta they emailed about the use of gaurd petals for transport. As myself and my partner were unaware of what gaurd petals were. We googled it and discovered what to do. When sending flowers like this just a little bit of literature regarding gaurd petals would have avoided any problems. The flowers are fine now but initial disappointment could've been avoided.
I ordered flowers for my daughter, who lives in UK, from Australia, so obviously i haven't seen them, but I believe they were very nice.
Thanks so much. Found the online ordering efficient as always. Delivery was well communicated and punctual and the orchid was beautiful made by mom-in-laws birthday very special.
I initially came across Serenata Flowers when a friend had some flowers delivered to me. The flowers were beautifully arranged and lasted for ages! For the past 5 years I have ordered flowers for many occasions and have ONLY used Serenatas service. I would particularly like to comment on the outstanding staff, who time and time again deliver great customer service - so kind and helpful. I last ordered from Serenata Flowers a couple of days ago for my sisters 30th Birthday, and she absolutely loved the arrangement! Thank you Serenata Flowers for always being the best!
Being a typical man left the flowers last minute but no problem with Serenata Flowers, arrived on time and beautiful flowers not to mention the reasonable price, would recommend
As usual the bouquet was delivered on time and as expected.
First Class condition which is very much appreciated.
Many Thanks.
***
Second time i have used Serenata, wont be using anyone else anymore. Quick, easy to use service and lovely bouquets recieved
I order 2 Bouquets for my team members who had worked extremely hard to put on event on. The flowers were to be delivered to the Hotel and at 8 pm I was still asking the reception to find them. When they did eventually arrive the quality was appalling, they looked nothing like the photo on the web site. I will not be using the service again I would rather go to a Supermarket.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members