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SerenataReviews 2,713

2.4

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Serenata Reviews Summary

The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.

This summary is generated by AI, based on text from customer reviews

service
147
value
147
shipping
141
returns
62
quality
140

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GB
1 review
0 helpful votes
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I ordered 3 sets of flowers for 3 different addresses. I made an error on one of the addresses. I emailed a requested change was acknowledged and made quickly and accurately... great service, thank you. Everyone loved their flowers.

Date of experience: November 3, 2017
Ireland
1 review
0 helpful votes
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Fantastic service!
November 3, 2017

I ordered flowers online from Ireland to be sent to a friend in England. It was easy, efficient and I'll definitely be doing it again. Thank you so much!

Date of experience: November 3, 2017
GB
1 review
0 helpful votes
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Very good service
November 2, 2017

Excellent service and flowers arrived on time and recipient very happy. Would be happy to use again.

Date of experience: November 2, 2017
GB
1 review
0 helpful votes
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Birthday Flowers
November 2, 2017

What an excellent service! Ordered flowers for my mothers birthday and they were delivered on time and looked great! My mum was thrilled with them. Would defiantly use Serenata Flowers again!

Date of experience: November 2, 2017
NL
1 review
0 helpful votes
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Perfect
November 2, 2017

Quick delivery good service
Fair price
Al the way perfect
Delivery person nice and polite
Ed siebeling
Netherlands

Date of experience: November 2, 2017
GB
1 review
0 helpful votes
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Birthday bouquet
November 4, 2017

Birthday bouquet for my wifes 50 th absolutely lovely flowers, really please only down side is no card inside so she didnt have a clue who they were from. Which was disappointing for her and me as she had 3 other bouquets delivered and could contact them to say thank you. Are we put off? Maybe a little

Date of experience: November 2, 2017
GB
1 review
0 helpful votes
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For my Wife
November 2, 2017

I ordered the flowers for my Wife's funereal the day before, and they arrived on time, I think the company are excellent, and the flowers were everything my wife would have loved. Once again a very good job done.

Date of experience: November 2, 2017
GB
1 review
0 helpful votes
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Get well flowers
November 2, 2017

Had never used this site before but was very impressed with the user friendly instructions. Flowers were delivered the very next day to my lovely friend who had just returned from hospital after having a full knee replacement. The flowers were beautifully arranged and my friend was delighted with them. 1st class service! I will be using Serenata Flowers again. Denise M

Date of experience: November 2, 2017
GB
1 review
0 helpful votes
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Birthday flowers
November 2, 2017

Absolutely gorgeous flowers, fast and efficient service. Faultless. Will definitely use this service in future. Keep up the good work guys

Date of experience: November 2, 2017
GB
1 review
0 helpful votes
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Great
November 2, 2017

Great, easy to order and all delivered as promised and the recipient was happy with the flowers. Thank you!

Date of experience: November 2, 2017
GB
1 review
0 helpful votes
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Was impressed with ease at which I was able to order the flowers and card etc will deffinately be using Serenata again.

Date of experience: November 2, 2017
GB
1 review
0 helpful votes
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Beautiful colours
November 2, 2017

Thought the flowers would be a larger arrangement, even tough the larger bouquet was chosen. Colours were vibrant.

Date of experience: November 2, 2017
GB
1 review
0 helpful votes
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First class
November 2, 2017

I love this company first class service and quality product and they do everything it says on the tin. Will use this service every time I require flowers
Thank you

Date of experience: November 2, 2017
GB
1 review
0 helpful votes
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BEAUTIFUL FLOWERS
November 2, 2017

Extremely pleased with the whole experience, from ordering to the flowers being delivered, I was kept informed of when the order was received, dispatched, and when the flowers were delivered, they were just as advertised in the picture. In fact I'm just about to place another order. Really pleased.

Date of experience: November 2, 2017
GB
1 review
0 helpful votes
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Wedding anniversary
November 1, 2017

Ordered flowers for my wife on our wedding anniversary. Placed my order online, and flowers were delivered within 2 hours, absolutely excellent service... Thank you very much...

Date of experience: November 1, 2017
Spain
1 review
0 helpful votes
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I had to change delivery date and it was promptly dealt with. Delivery had to be re-delivered next day and that was dealt with promptly. I was kept up to date via e-mail at all stages. All in all excellent service

Date of experience: November 1, 2017
GB
1 review
0 helpful votes
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The Flowers Were Gorgous
November 1, 2017

From the minute I logged on to order the flowers it couldn't have been easier. Easy to understand instruction, good value for money and easy to complete the delivery instructions details. The flowers arrived just when it said they would in immaculate condition and the lady they were for couldn't have been happier.
Thank you

Date of experience: November 1, 2017
Spain
1 review
0 helpful votes
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No feedback from recipient of flowers yet, but she is so ill, she may not even know they are there. So far, so good. Thanks

Date of experience: November 1, 2017
GB
1 review
0 helpful votes
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Excellent Service
November 1, 2017

I was able to order flowers on a Sunday for next day delivery on a Monday. I was informed by email when the flowers had been delivered and my sister-in-law sent me a photo of them and they are lovely. Very fresh and pretty.

Date of experience: November 1, 2017
Spain
1 review
0 helpful votes
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Beautiful
November 1, 2017

The flowers were for my friend she posted a photo on FB and they were gorgeous she was really delighted with them so thank you.

Date of experience: November 1, 2017