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Serenata Reviews Summary
The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.
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Birthday flowers ordered a week in advance arrived a day late. Avoid this company... choose an established flower delivery for Scottish orders. Very unhappy wife.
I got an email confirming delivery but the person the flowers were supposed to go to never got them, I double checked the address and theres not an issue with it
Easy to order, delivered on time and excellent tracking. Love the humour too
Will definitely use again
Niece loves the flowers excellent service will be using again good quality flowers I've seen good reviews also easy too track with order number
flowers delivered on time and excellent communication over the weekend when delivery re-attempted, the spray was expertly done and card nicely typed out
My step daughter was delighted with her new home flowers. Photos look lovely too and we never have an issue with the quality of Seranata and use a lot. Also if ever a problem they rectify very quickly.
So pleased with the service and the flowers were gorgeous. My mum loved them. I will definitely be using Serenata again.
Good and punctual delivery. However, some flowers were not in good condition and the note written in the card was incomplete.
The flowers were delivered on time and looked beautiful. My mum was very happy with her lovely roses and Happy Birthday balloon.
Ordered flowers for my daughter and son in law who have just found out they are expecting a baby girl. Ordered flowers at just before 10 p.m. and they were delivered by 1. P.m. The following day. Can't fault the customer service. Flowers are still opening so willl probably look better when fully opened. This was my first order with serenata and I would be happy to use them again
Super effecient easy ordering the flowers were just as described. Serenata Flowers kept me uodated on deliver status. Highly recommend this company:-)
Great service and recipient happy. Ordered the striking blue flowers and they did look the same as picture. Only wee thing was that there was not that many stems. Would use again.
Good service - kept informed and they were delivered on time - will happily use serenata again - many thanks
I order from Norway, flower to a friend in England. Somewhere in the registration I had to put a phone number, can't remember if it was my friend in England or mine i Norway. I expect them to call either or us if there was a problem with delivery, but that was not done. I only go a mail with info about problems with delivery an was only given the choice to answer in pre written centenes. The end of the story was - they took my money but did not deliver the flowers, due to a minor mistake in the adress:-( WHY DID THEY NOT CALL?
I have used Serenata to deliver flowers for birthdays and other occasions, and they always look lovely, are nicely arranged, and are delivered precisely as planned. Even when my sister wasn't in last week to receive them, they were left with a neighbour and she was delighted. Maybe the gushy emails could be toned down a bit, haha, but the flowers themselves are always beautiful.
My partner said they looked like they were picked that day very very pleased thank you and will be recommending to every one I know or asks me if I no where to got flowers
My daughter was very pleased with flowers and chocolates. Your service was excellent and real value for money.
I ordered a flower bouquet for a friends' 40th birthday. She said it looks pretty. It was delivered end of the day and was left at door step. It would have stayed there over night if I wanted to surprise her... LEAVE AT DOORSTEP was the instruction I left for delivery, I hope you can add an option to instruct knocking the door first, then do whatever (leave in the shed/ at the back/ at the door step). I thought it is common sense to follow the instruction if there is no one in...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members