SerenataReviews 2,713

I ordered flowers and a balloon for my anniversary on 30th november. When i got home from work at 5pm they still hadnt arrived so i hsd to contact on facebook. I got told that they would check with courier and get back to me. At 6pm i was told my stuff wouldnt be coming to following day. I said no good to me and wanted full refund. I got accepted for refund which is fine but didnt even get a sorry or flowers sent as a good will gesture.

The hand tied bouquet arrived promptly, recipient delighted with the arrangement - both the quality and quantity of flowers.

Ordered flowers & selected "before 12 noon" ( paid extra) but email on the morning I received to advise will deliver between 4-5pm. I had arranged for relatives to all be together in the morning, so it ruined the day. I spent hours trying to find a tel number. (non existent)! Google gave inter-flora and other fake numbers too. The feedback form does not work, so you cannot complain either! Eventually I Sent a message via their FB page urging them to ring me. They then emailed me to say they would refund the delivery cost if £4.99 (!). Not even a sincere apology... I emailed again and finally they rang me back. The lady was nice & helpful and offered a refund. But it really wasnt worth the stress and sadness it caused am afraid and I let my family down too.

I ordered some flowers for a funeral... I followed all the instructions, having them delivered a day early etc... got an email at 7.30 pm on the day of delivery saying they hadn't been delivered... all the phone numbers on their website were defunct, couldn't contact them in anyway as purchased flowers as a guest... by the time they got delivered the man had been in the ground 10 hours, absolutely useless service and back up, wasted my money, looked like an idiot and left fuming...

I was well impressed with the ease of ordering and the fast and efficient service.
I was kept fully informed by email that my order had been received; when the flowers were being delivered; that the flowers had been delivered, the recipient emailed me with a photo and was extremely pleased with the bouquet received. This was the first time I had used Serenata and would have no hesitation is doing so again and recommending to my friends, Many thanks

We all make mistakes. It was our wedding anniversary. I ordered deluxe flower arrangement. It didn't arrive on the day. When it arrived it was not as ordered, not the deluxe and was damaged. Ironically my wife uses the same company and was surprised that what was ordered did not come up to expectations. Now she is concerned that the many orders she has placed for other people did not receive the selections she ordered. Admittedly the company were apologetic and I received a partial refund. Head office being based in Malta means they rely on honesty of their outlets. Not sure I would use them again.

1st time used, Easy website, liked the prices and extras, ordered in the evening and delivered next day as requested.My nephew and niece loved them, although I doubt their 2 day old son took much notice. Will certainly use again