I have used this company 13 times but last week there was a mess up with 2 orders being placed. Let me expain... ordered flowers on line which cost £29.99. I didn't get a confirmation email and no money was taken from my bank. I checked ny account with serenata and no order was logged. I placed another order for same flowers and received confirmation straight way. Happy days you'd think! No no no as they delivered 2 lots of dame order with different messages to my mother! Charged twice! You can't contact these via telephone only via a firm online! I sent 2 forms with no response! I threatened to leave a poor review if no one responded within 48hrs and guess what... i get a response within minuttes! They told me no refund for 1 of the orders as I'd put wrong email address on 1st order! It didn't log in my account as wrong email address! Why didn't email address cross reference with one on My account... why didn't 1st order show up in account as went through website to place this order! This was their response!
Please be advised that as an e commerce company, we have streamlined our customer services operation and decided to offer online customer support rather than telephone based customer support. However this in no way affects the level of customer service that we provide.
Your orders are displayed according to the email address used and not the account number. We are very sorry for any upset this may have caused your kind self however, we are unable to refund the bouquet as this has been prepared and delivered as per the order.
Please do accept our sincere apologies for any upset this may have caused and please do feel free to contact us should you have any additional or future queries that we can assist you in. What a load of crap! No customer service! After using this company 13 times! Disgusting!
Ordered flowers at 6pm and delivered next day at 12noon. Recipient really pleased with flowers. Great service will use again.
Very pleased with these guys... amazing flowers delivered at reasonable times and very reasonable prices... will DEFO be using again
I know that when I order from Serenata I won't be disappointed with the bouquet or service. My Mother was thrilled with her delivery for Mothers Day
I couldn't find but I was looking for an option for handwritten greeting message on the card. That is a feature I would welcome
Brilliant flowers, lovely toiletries and I really CANNOT fault the service! Kept updated throughout the whole process...
The title says it all really. I think the flowers were okay but why did the courrier not wait until the recipient had come to the door.
The bouquet of flowers arrived when expected, my friend was over the moon as it was
Her 80th. Birthday.
Baskets of flowers bought for my sisters 60th She was delighted and said lots of lovely flowers in it.
Flowers were nice, I was just disappointed that the delivery was so late in the day (7pm) as it was my Mums birthday..
The service was efficient nand kept me updated all the way. My wife liked the flowers although they didn't fit the pot supplied.
Second time IV ordered for Mother's Day, great value and great delivery, will definitely use again in the future
SerenataFlowers delver what they promise. I selected flowers for their scent, as well as their beauty. My friend was very happy. So was I. Thank you
Ordered flowers last minute on the 13th of February... they were delivered for mid day on valentines day!
I ordered birthday flowers online on Tuesday 26th October.
The website GAVE the option for delivery next day on Wednesday 27th October.
I was told during the day on Wednesday at different times that they were with the courier and due to be delivered.
The customer service agents continued to tell me they would be delivered by 9pm.
THEY WERE NOT DELIVERED.
Today - Thursday 28th October- I now find out that they have only just been dispatched today and were not even dispatched yesterday as i was told! So everyone just lied to me.
They refuse to give me a refund, even when they have been unable to deliver when a customer requests and PAYS for it.
Disgusting service, i am appalled and will never use them gain and ensure everyone i know never uses them either.
I am disgusted they have the audacity to lie so blatantly to customers, take my money for a service, not provide that service then refuse to refund me when they are UNABLE to provide that paid for service. What sort of a business is that?
I hope one day staff at Serenata receive the same service i have from them, then they might understand how disgraceful what they have done is.
Great service, beautiful flowers and fast delivery and great at providing information on delivery etc. Couldn't ask for more. Highly recommend.
Overview
Serenata has a rating of 2.4 stars from 2,713 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Serenata most frequently mention customer service, local florist and poor quality. Serenata ranks 8th among Flower Delivery sites.
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- Mosta, MIDX, Malta
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members