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SerenataReviews 2,713

2.4

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Serenata Reviews Summary

The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.

This summary is generated by AI, based on text from customer reviews

service
147
value
147
shipping
141
returns
62
quality
140

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GB
1 review
0 helpful votes
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First class service.
September 6, 2017

Online service was very good and kept me well informed on delivery etc which all went to plan. I will definitely use this company again.

Date of experience: September 6, 2017
GB
1 review
0 helpful votes
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Flowers
September 6, 2017

I have used this site before, this time I went on line Sunday night to order get well flowers for my daughter, They arrives Monday and she was so pleased to receive them and the service she has passed the site to friends Thank You x

Date of experience: September 6, 2017
GB
2 reviews
0 helpful votes
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Good service
September 6, 2017

Flowers etc. arrived exactly as promised. Happy with service. Happy Birthday balloon was smaller than we thought but OK

Date of experience: September 6, 2017
GB
1 review
0 helpful votes
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Delighted!
September 6, 2017

Not used this site before, but recipient of the flowers was delighted with them. Will definitely use again.

Date of experience: September 6, 2017
GB
1 review
0 helpful votes
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Brilliant service
September 6, 2017

Easy to use website, prompt service, good value for money very quick delivery lovely flowers thank you
Jacky Rugby

Date of experience: September 6, 2017
GB
1 review
0 helpful votes
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Appalling
September 6, 2017

I ordered for some flower to arrive next day for a friend. I received an email explaining that there had been an issue with the courier and they will not be delivered today but they will be delivered on the following day. I then received another email the following day saying that they couldn't deliver them then either! So they were two days late. Don't promise next day delivery if you simply cannot deliver. Extreamly disappointing.

Date of experience: September 6, 2017
GB
1 review
0 helpful votes
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50th Birthday Flowers
September 6, 2017

First time of using this site, ordered on a Sunday and needed next day; arrived via courier between 5-6pm as informed; I haven't seen them however they are apparently really nice and packaged very well.
Would definitely use again

Date of experience: September 6, 2017
GB
1 review
0 helpful votes
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Totally excellent
September 5, 2017

Bit anxious as didnt know site at all, but t'was so easy, choices abundant, good prices, 'extras' ( chocolates, vases, etc) galore and arrived so well held together.
ONLY negative is no PayPal.
Highly highly recommend. :)

Date of experience: September 5, 2017
GB
1 review
0 helpful votes
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Memories
September 7, 2017

I needed to get some flowers to a dear friend quickly who had just lost his mum. Easy site navigate, very good selection. Delivery on time and quick like the next day. Lovely flowers.

Date of experience: September 5, 2017
GB
1 review
0 helpful votes
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I ordered a bouquet of aquarius flowers and a pink teddy bear for my special friends birthday... the delivery was great. The flowers in the box look fantastic... until we got the flowers out of the box to put them in a vase... what a disappointment... all the petals on the pink roses just fell off all over the floor... I paid £30 for these I never expected that my friend was very disappointed... not saying it to me but I saw it on her face... I will not be ordering again from you...

Date of experience: September 5, 2017
GB
1 review
0 helpful votes
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Nothing wrong at all!
September 5, 2017

Was perfect and made my girlfriend very happy. Delivery was perfect, on time and product was intact. Would highly recommend this!

Date of experience: September 5, 2017
GB
1 review
0 helpful votes
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Just amazing, will definitely use again... many thanks on delivering flowers for a special friend on her 60th Birthday, and delivering on a sunday is great. Will recommend you.

Date of experience: September 5, 2017
GB
1 review
0 helpful votes
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Disappoining.
September 5, 2017

Sent flowers to my mum for her birthday. They arrived on time but sadly not in good condition. One of the flowers completely snapped and could not be saved. No flower food sachet included even though it said there was one.

Date of experience: September 5, 2017
GB
1 review
0 helpful votes
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Excellent service
September 5, 2017

Quick and easy to order and excellent rapid delivery service. The wide range of flowers and gifts are all of high quality at an affordable price. Excellent for those last minute gift ideas

Date of experience: September 5, 2017
New York
1 review
0 helpful votes
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Highly recommend
September 4, 2017

Excellent value for money and super fast delivery. They were delivered within 1 hour After placing my order

Date of experience: September 4, 2017
GB
1 review
0 helpful votes
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Great personal touches...
September 4, 2017

Easy site to navigate, great value, everything delivered as requested. All in all, well recommended.

Date of experience: September 4, 2017
GB
1 review
0 helpful votes
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Beautiful
September 4, 2017

My friend was ecstatic at the flowers sent. Thank you, will definitely use again. Ordered at o9.30 pm and still delivered next day.

Date of experience: September 4, 2017
GB
1 review
0 helpful votes
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I ordered flowers for my sister's birthday on Friday and they were delivered on Saturday.
She was so pleased - she sent photos of the flowers to me. This is my second purchase from Serenata flowers and most certainly will not be my last!
(Hope someone sends me some sometime!)

Date of experience: September 4, 2017
GB
1 review
0 helpful votes
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Beautiful flowers
September 4, 2017

Ordered for my daughter and she loved them, very different from usual bouquets, she said they looked like a peacocks tail. A beautiful arrangement with a definite wow factor. Oh and they arrived early the next day so service was great too.

Date of experience: September 4, 2017
Washington
1 review
0 helpful votes
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Very disappointed.
September 4, 2017

Ordered same day delivery flowers on a Saturday for my daughters surprise engagement.
Found out on Sunday that they were not going to be delivered until Monday, when my daughter is back at work.
Very disappointed and frankly appalled that I had to do the chasing before being told this news. Cancelled the order but still waiting for my refund. Will not use again.

Date of experience: September 4, 2017