SerenataReviews 2,713

I've used Serenata Flowers a couple of times now & have been pleased with the service & delivery. Web site is easy to use. Flowers appear reasonably priced. They have been as gifts each time, so I hope the quality is good. I've had no negative comments. Sometimes have regular updates about delivery, but this is not consistent. Overall I have been pleased.

Flowers not arrived even though tracker says they have! I am trying to sort it out but difficult without having a phone number to call.

It's been a week on since and the flowers still look great. Bought for somebody I was trying to impress and they were completely in aw.

Speedy and helpful service. They even went the extra mile and asked the courier to deliver the flowers around a specific time for me and to my surprise, it worked!

Arrived on time, told they were of good quality I did not see them! Happy with service received thanks

I ordered flowers from Australia to be delivered to my parents in Wales who were celebrating 62 years of wedded bliss. The flowers were perfect and I loved fed the quirky notifications of their journey to delivery.
Sue Gold Coast.

I had brilliant service I defentley will be using you again. The flowers that you sent where lovely. My sister and her husband was really pleased. Thank you.

I was pleased with how easy it was to order the flowers on line compared to other websites. Also, the flowers were delivered on time and I was told they were lovely so I am very pleased indeed with the service and quality - thank you.

Fantastic service. 2nd time using serenata in the past couple of weeks. Really pleased. Will defo use them again. Very happy. Great flower options and wide selection. Maybe the smaller gifts such as wine and chocs could be a bit wider. Need more choice to really personalise overall. Nevertheless, would shout serenta's name from the rooftops

This was the only company I could find that would send flowers and chocolates the same day from USA to UK. The flowers and chocolates were lovely and the card too.

Arrived on due date. Quality good. Have not seen myself, but recipient was very pleased. Nothing much more to say, but have to write one hundred characters to submit review. Will not bother again,!,

Flowers ordered for a Saturday but they weren't delivered. I had to chase the order and then they were rescheduled for the Monday. Once I could get in touch with them (via email, no phone number) they were speedy in fixing it. Apologetic too. Accidents do happen but it was very disappointing.

- Flowers were delivered in the time I wanted, paid for "before 10.30pm"
- Photo matches real bouquet
- Beautifully tied and wrapped
- Communication was great, they kept me informed of every stage.

- I bought the size "Grandissimo" - the biggest on the site and they weren't as big as expected.
- Card not very good quality
- Flowers slightly wilted

I live in northern ireland went on line looking for flower company in cheshire, found serentaflowers.com orderd paid and then flowers arrived next day.
No hassel and kept me in the loop via sms and email.

FIRST CLASS SERVICE++++++++++++++++++++++++++++++++++++++++

Service delivery and confirmation was fantastic and the flowers were beautiful.
Best service I have had from any company and free delivery was the massive selling point

Ordered what I thought was free delivery flowers (only 200 yards from their shop) only to find out I would be charged Customer service were very unhelpful after several e-mails back and too I gave up. The flowers were delivered and for the nearly £40 spent were nit value for money a pathetic display. Would not recommend them to any one.

Good Communication throughout... from time of ordering to time the flowers were delivered to the recipient.
Would certainly recommend to friends and use this Company again.

Thank you

After I made my order, I realised that I had made a mistake, and tried to change it within 5 minutes. Despite the site telling me that I had over 45 minutes to change the order, it would not accept my change, saying that the order had already been processed. After I kicked up a fuss via Customer Service, they did change the order, and the delivery was successful. Flowers were good in the end!