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Serenata Reviews Summary
The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.
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I ordered a bouquet of flowers for my daughter who had just come home from hospital. She sent me a photo of them from her mobile, they looked nice and she was very pleased. Would use your company again. Reasonably
Priced too!
Simple order process and delivery to Northern Ireland not a problem like it seems to be with other companies. Flowers were delivered when they were supposed to be and there was good communication throughout the delivery process. Can't comment on standard of flowers as they were a gift and I have not seen them. Would buy from here again.
I ordered some flowers for my fiancee birthday on 11. 09. 18 morning for her bday on 12. 09. 17 and on the morning of her birthday the courier had not even received my parcel and to be told by the awful customer services that the parcel will be delivered in the afternoon however i had already contacted yodel who told me the parcel will be arriving on 13. 08. 17! I luckily had a local florist do a delivery for me which then i told serenata the flowers are useless to me a day after since her birthday had gone which then they offered me a 15% which by then i was fuming! 13.08., 17 and the flowers still not delivered which then serenate finally accepted that yodel are a joke of a company and refunded me my money! If i had known serenata use yodel then i would not have bothered!
Lesson learnt with flowers get them delivered by a local florist you just cant go wrong!
AVOID!
Delivered on time (paid for early delivery), told the flowers were lovely, but have not seen them myself. Chose Serenata as orchids delivered to me were beautiful and lasted very well.
Jenny B
The online booking service is not straight forward, particularly with regard to delivery instructions. There is no customer phone helpline to clarify such issues and to be told on line that all customer based issues and orders are only dealt with on line is ridiculous. Serenata have missed a trick - whilst I could order on line, it was frustrating that I could not clarify a query by phone. Furthermore, what about those (elderly) that do not use computers!
Flowers arrived on time friend sent a pic of them and they looked lovely and she said they were and looked nice
Flowers were beautiful, plenty of blooms. Wife loved them just as pictured. Arrived on time well worth the money.
The flowers were nice enough but tiny bouquet, not worth the price at all, we ended up dashing to a supermarket to buy something more substantial for much less which in hindsight should have done in the first place.
Failed to deliver on the right day used there tracker service just kept saying flowers with their courier for delivery was still saying that at 11pm, finally delivered late next day to late as person they were meant for had left, no service phone number and never contacted me till after the to late delivery rubbish service first time I have used them never again so will stick with Interflora at least you can contact them
Good flowers arrived on time, but looked nothing like the picture! Not worth£43.00 very small and did not last even a week, I will not use this company again or recommend them
Flowers were nothing like picture I ordered. They looked much bigger when I ordered. Very disappointed
Sent my mum and dad flowers for there 35 anniversary and they absolutely loved them, just as pictured and came the next day. I was a bit worried as I'm on the other side of the world travelling, but it was really easy and fast. Highly recommend.
This was the first time I'd used SerenataFlowers. Their site is easy to navigate and they kept me informed of my order's progress. The flowers arrived as promised on my mother's birthday and she was thrilled with them.
I will definitely use them again and will recommend them to all my friends.
Sunday evening flowers vase teddy cake balloon & card. Was ordered as it was my daughters birthday on the Monday. And we're delivered to the door by lunch time, so when she arrived home from work her beautiful surprise was there waiting.! Everything in the catalogue was exactly spot on.! So I will definitely without a doubt Serenata flowers will have my custom & family friends too. Thank you so much my daughter absolutely loved it all. Kindest regards Amanda:-)
This is the first time I have sent Serenata flowers. The recipient, my elderly aunt, says they are lovely and her young friend agrees.
All seemed to be going well. Tracked my delivery all good only to be told FAILED DELIVERY. The flowers were being sent to my dear friend in hospital to cheer her up. After 17 emails to MALTA & far too much time wasted trying to resolve the problem I cancelled the order & asked for a refund. That was the only thing they got right! By then my friend had moved to another hospital! I ordered the most beautiful flowers from Flower Divas near Stoke. Fantastic service, delivered the same day & they sent me a photo of the hand tied bouquet for me to see. Excellent. Will never ever use Serenata again.
I ordered my mum a bunch of Blue Dendrobium and she absolutely adored them. They are so beautiful and have lasted a long time too, so very pleased with my purchase. Thank you!
Always reliable; always courteous; beautiful flowers with original arrangements. (A nuisance about the 100 characters, however, when I can say everything in fewer words!)
I was very happy with the flowers from serenataflowers even thou they were not mine they was for my sister but I arrived not long after they was delivered to her it was a Thank you for being there for me after losing my husband 10 months ago
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members