On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Serenata Reviews Summary
The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I sent flowers to a friend in Hexham for his 70th birthday. I found the website easy to use, clear pictures of flowers and good value. They were delivered on day requested. My friend was delighted and emailed a picture of the flowers. They were lovely. I was very pleased.
Excellent service flowers were beautiful delivered on time will certainly use again and would reccomend to friends and family
Ordered a bouquet for a relative after the passing away of her husband. She phone to tell me what beautiful flowers they were and was really pleased with them. Ordering was easy, communication regarding delivery was excellent. Have used Serenata before and always happy with flowers and service.
I have recently purchased two sets of flowers, for two of my Friends.
My Friends we delighted with their flowers and the flowers are still going strong.
Thank you and I would recommend Serenata Flowers to everybody.
Quick service, easy to use, fast delivery - lovely flowers - good website. Ordered some as a thank you - recipient seems very happy.
Good service arrived within the booked time span at a reasonable cost in comparison to other well known florists.
I upgraded the bouquet to deluxe! My family member was very happy with the flowers ' beautiful' was quoted.
All in all good service and lovely bouquet would use again!
Ordered flowers and cake for my daughter's birthday, to be left with neighbour, as requested by website, in case she wasn't at home. Although advised delivery was made I was disappointed to learn that they had been left by the flat's communal mail box even though she had been at home
Ordered a sheaf for a funeral gave complete details of deceased funeral date time and location. Arrived at the funeral to find flowers not there. Maybe its unfair to comment at the moment as am in discussion regarding a full refund but found it very distressing on an already upsetting day. On the positive side I do get instant replies to my emails and not an automated service. Will change opinion if sorted out satisfactorily
I purchased from Serenata Flowers online, the online purchasing was really straight forward and easy.
The reality of what arrived was less than poor. The flowers looked like the last punch at a petrol forecourt on mothering sunday.
Lucky for me, the person receiving them was happy with the sentiment, however after spending over £30 I would not use this company again.
Once again Serenata delivered excellent flowers which made the day for my friend - in a box that made a wonderful car for her grandchild! Everything exactly as promised. Thank you for repeated good service
Surprised at recent poor online reviews, I have ordered flowers from Serenata on a number of occasions and have never been disappointed. Ordered Summer Harvest flowers for next day for a friends birthday and they arrived as expected and in good condition. She sent me photo and they looked fab - I did go for the larger size, only negative was I expected a few more wheat ears but overall they were beautiful. Very happy with the service...
I ordered the Summer Harvest bouquet which had been reduced to £19.99, at 8.30pm on the Monday evening and they were delivered around 12 hours later, which at the time I thought was great service. However, my friend who had received the flowers for her birthday sent me a photo and I was disgusted... it was a small 'bunch' of flowers, some of which were dying with brown leaves. Even she had made a complaint to Seranata. After complaining to them, they arranged another delivery the next day which were in no doubt better but not particularly amazing. I would say the complaints handling is efficient and friendly, but unfortunately from my experience their flowers are rubbish.
Easy to order and my sister was delighted with her yellow roses and additions of a bottle of wine and chocolates and balloon which arrived on her85th birthday.
Ordered flowers for a new baby gift and paid for guaranteed next day delivery. I received an email stating they had been delivered, but upon speaking to the recipient the following day, discovered she had not received them. I emailed customer services and did not get a response.
2 days after the flowers were apparently delivered. They were brought round to her by the people who lived in number 123 (she is at 131) who found them on their doorstep after returning from holiday!
Have emailed customer services again, but not holding out much hope of a response especially as they thanked me for my 'corrispondence' in an automatic reply
I'm giving 2 stars instead of 1, because despite the 2 nights camping they did, she said the flowers are beautiful (luckily!)
Could not have got a better service any where
Highly recommended.*****. Flowers were fresh and well
Packaged
Easy website good choices prompt and on time delivery.,,...
Ordered flowers and wine on a Sunday for next day delivery for my mother in law, paid for guaranteed am delivery. Worth every penny, she was over the moon the bouquet is beautiful and well presented. Would definitely use again. Thankyou for saving my bacon:-)
Did not guess what was in the box delivered by surprise. It was so big. The flowers were amazing well packed and tied in a pot of with oasis.
I ordered some flowers for my uncle's funeral. When they arrived at the funeral directors the oasis had broken apart. Non of the roses were in the oasis, they were in the bottom of the box in disarray. The funeral directors had to try and put it back together again. I suspect the couriers are the problem not the florist. I would not use them again.
I ordered these flowers to arrive the day my mother went home from hospital. I searched specifically for someone who would deliver on A Sunday and I was delighted to find this site. The ordering process was easy and the site was very user friendly. I paid for the largest of the three sizes and although the flowers were pretty they were only a few stems and a lot of greenery. Certainly no bigger than a normal standard arrangement. I wanted to make an impact and delight my mother as I live in Spain and couldn't be there in person. Disappointed definitely. Would I use them again?. At the moment I am not sure.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members