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Serenata Reviews Summary
The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.
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I ordered a bouquet for same delivery and paid £6.99 for this. I was advised a few hours later this couldn't be done but an upgraded bouquet would be sent instead. This wasn't promised for next day and was only delivered next day because I chased for this to be done.
The company appear to be advertising services they can't guarantee they can supply as they are using other florists to supply the goods rather than supplying the goods themselves.
Although the flowers delivered were lovely according to the person I sent them to, I have no idea whether it was an upgraded bouquet and it certainly wasn't same day which was the main reason I chose them.
Was looking for something a bit different and Serenata had it. Recipient feedback was 'exotic and beautiful colour'.
Ordered chocolates and wine on thursday in london to be delivered on saturday for my daughters birthday in ireland did not turn up sunday night receved a email saying problem with the web site but can deliver next thursday, you would think that when you make a mistake like that they would deliver first thing monday with flowers to say sorry
I would never use this company again
Ordered flowers the night before I wanted them delivered. They arrived on time and they were so beautiful for my Mum, who had just lost her dog of 15 years. They really made her day. She also commented on the beautiful smell. Would 100% recommend this florist and will for sure be using them again when I need flower delivered!
We love Serenata - As a regular customer we have nothing but praise for the whole service.
Yes, some arrangements are better than others, but at a start price of under £20 and free delivery I'm not sure what there is NOT to like!
For those of you who have had a bad experience, then I can assure you this certainly isn't the 'norm'.
Of all the bouquets we have ordered over the past 2 years, there has only ever been one minor mistake ans customer services sorted it out.
Cannot comment on quality of the flowers as I haven't seen them.
However 5 stars for service & communication and ease of website.
Thankyou, your beautiful bouquet really made my mum's day. She lost my Dad earlier this year and the flowers were to celebrate what would have been their 60th wedding anniversary. They arrived shortly after her return from the crematorium and really gave her a lift. I live in Scotland and my Mum lives in Dartford, so I'm really pleased that i have found Serenta Flowers, I will certainly use you again.
Thanks again for making my Mum's day!
My friend loved the flowers and they really cheered her up however there was no confirmation email received.
It was for the second time when I ordered from SerenataFlowers and every time the reaction was the one expected. Beautiful flowers, on time delivery, good prices. Satisfied with the customer service, as well!
A very fast and efficient service, thank you. I needed a 'get well' at short notice and the flowers were delivered on the next day, a Sunday! The flowers were lovely and the recipient was very happy to receive them. (I also found the messages to let me know they were being 'chauffeured' quite entertaining.) Excellent service.
Thank you!
I ordered flowers for my daughter in law as she lives away fast delivery great price and beautiful flowers she was very happy with them thank you
Will definitely use again.
Service from start to finish was easy. Choice of flowers were exceptional. Speed of delivery was perfect. I will be using you all the time now. Thankyou.
Flowers ordered for a sudden bereavement, were delivered on time, but one of the Lillies was fully open on arrival, which made the bouquet look odd. Spoke to customer services who didn't seem to listen and understand the importance of the flowers. I will not order from them again, and do not recommend to others.
Nice choice of flowers and add-ons, fair price and most importantly, delivered when promised, otherwise, what's the point? The recipient was thrilled. Thank you Serenata.
First time I have ever ordered flowers via the internet, could not rate this company enough. First class 5* service fronm start to finish. I will always use from now on, kept informed all the way excellent 5*
Nice bouquets and brilliant prices. Choice of card's.
You can track your order an know when it's delivered.
Always next day delivery.
I ordered flowers to be send to my Mother-in-law in the UK. The website was very easy to use and I found the prices were very reasonable. The flowers were delivered on time and my MIL said they were really lovely. I will certainly use Serenata Flowers again.
Used Serenata for first time. Easy to use site. Plenty of quirky communication which made me smile which is probably a bit over the top but the main thing is they delivered "what it said on the tin!" The delivery arrived in tact and on time and recipient was pleased with their gift.
Thank you
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members