SerenataReviews 2,713

I wish I could give a better review, but it took about a dozen emails to resolve my issue. I think they went the extra mile after my last email because they were sick of me lol. Very happy with the final outcome that could have been offered a lot earlier and would have avoided worry that my order would not be received in time. Thankyou Felicia- sorry for assuming you were a robot.

Easy ordering service, delivered when promised, can't fault it. Also found voucher so bonus money off. Would recommend

Ordered late on an evening and were delivered early the next morning. Excellent service and gorgeous flowers.

Birthday of daughter just arrived in boarding school
And a bit homesick, paid extra for morning delivery, not only they did not arrive on time, they never arrived. I tried to contact them but there is no phone you can call and the e-mail I sent never received an answer. I am trying to get my money back, difficult when you do not have a counterparty...

Bought the Aztec bouquet for some friends. They were delighted. They sent me a picture and the flowers looked lovely. Have never been disappointed with Seranata Flowers. Would highly recommend.

Received flowers, half dead petels falling off and dumped outside my building wrong side up and not outside by my flat door as asked. Purchased them as a loving gift because I was away and not impressed. Upset for my girlfriend and disappointed in the service. Would not use again. No care in product or delivery.

Ordered the smallest apple sours bouquet. Whilst it was pretty. Shame it was so small.the one being advertised makes it look really full. Felt it was a bit of a let down. But they were fresh and still looked pretty.

I ordered for next day delivery to a friends work they arrived at 5pm two days later friend not at work to receive offered 4.80 compensation for 34 pound flowers not received on time atrocious service

The flowers were loverly, the delivery very poor left on a door step that no one used. I asked for patience when delivering because the lady had just had a pacemaker fitted so she was in the house a good job the neighbour saw them and told her or they could have still been there or worse still have been stolen.

Thank you serenata flowers. This is the third time I have used your service, and I am most impressed. Especially with your honesty, as I had not realised I had paid twice! I shall be back again later in the year,
Penelope. Ibiza.

I cant fault Serenta. Their delivery is always on time and the flowers or gifts arrive fresh and tidy. The communication is great with regular updates of their dispatch and arrival. You dont always want to send a message to the receiver did you get the flowers? So with the text and email info, you know they have been delivered. Im a regular flower shopper and have found everything with Serenta very satisfactory so far

We ordered our flowers from England and were delighted with the price, the quality and the service - highly recommended

The flowers that I had delivered for my mothers birthday were beautiful- however it did state that they would be delivered in bud but were actually in full bloom so dont think they will last as long as I thought they would

I ordered two sets of flowers for my parents 60th wedding anniversary, one on behalf of my dad to my mum and one from myself with a bar of chocolate. The flowers arrived promptly and were beautiful. I received emails when they were being dispatched and also when they had arrived. My parents were thrilled and I would definitely use this service again. Top marks!

Not happy the flowers WHEN they arrived(8.30pm), for my elderly aunts 90th birthday, were just not what we expected.The bouquet was mostly full of white carnations not very colourful to brighten up her day! Sadly she suffers from pancreatic cancer and remarkably held on to celebrate her 90th so when they did arrive she was in bed sleeping. Very angry!

Okay so where do I start. I clearly ordered raspberry chocolate truffles and they sent the complete wrong ones! The flowers that arrived I was told they looked half dead already. Your things arent cheap, yet its okay to mug ya off?

Our first order with Serenata flowers and my wife was very happy with flowers which were delivered on time for our anniversary.

When the flowers arrived the roses which were supposed the be the centre piece were brown and dying. I had paid extra for a larger bouquet too. I then contacted the company to tell them and the repeatedly 'lost' my complaint, requested additional photographs (supplied) and then promptly 'lost' the complaint again. I requested a refund and this has been ignored. WOULD NEVER USE THIS COMPANY AGAIN.