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The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.
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I sent a complaint last monday for the flowers I sent on saturday, there were very poor and most of them old. Noone has replied so far, I am very disspointed with your services and customer services. At least they could reply to my request, the whole surprise was spoilled
The recipient of the bouquet was, as she described, over the moon with the most beautiful bouquet of lilies and roses.
She hasn't been well for a few years and it was her birthday. The flowers really cheered her up. Thank you.
Received both bunches on flowers but in all honesty considering i went for additional stems i dont believe they are worth it... Was tad embaressing really would have expected better for what i paid. Just as well the delivery was free... i shall stick to local florists.
Very satisfied with service - kept informed all the way.
The recipient rang me to say flowers were beautiful. They
Arrived when requested. All in all very happy. Would use
Again.
I have used serenata first time. Great flowers, great price and great service. Will definitely use again and have recommended friends and family Thanks...
Have used serenata twice now. Great flowers, great price and great service. Will definitely use again and have recommended on Facebook and verbally to friends and family Thanks
I was very happy with the flowers when they arrived at the recipients house. Very well looked after and delivered on time!
Thankyou very much
Good choice of gift baskets, well priced, delivered on time and in good condition, good communication about when delivery due and when had happened. Very happy
Arrived late in the evening and would have expected it to arrive morning as a birthday gift but pleased with product
Great service and you can order quite late and still receive the flowers for next day delivery. Fab flowers at a great price. Recipient loved them.
Second time I've used Serenata for friends flowers. Always a pleasure to send. The only effort I had to put in was which to choose from the huge selection of beautiful flowers. Thank you x
The flowers were beautiful. Delivery was when agreed. Not paying for postage was a bonus. Would certainly use this company again.
Excellent flowers, amazingly fast service, reasonable value. I will certainly use Serenata again.
The website is a little over-detailed and could be confusing. Could do with simplification offering not quite so many alternatives
Great choice of flowers and a great service, wouldn't hesitate to use again flowers arrived when stated, my friend who received them was overjoyed and impressed with the quality
Flowers ordered for next day delivery advised by tough audience mother in law that flowers were lovely on arrival.
My flowers were delivered on time to my delighted daughter - they looked wonderful and were good quality. Really easy to order and very efficient. Thank you! Lisa
I ordered the flowers 9.30 on a Friday night-the flowers were delivered NEXT day about 11.00 AM.
My daughter called to say the flowers were beautiful and I should not have paid so much for them -she didn't know little they cost.
I find that the service & price are second to none.
Easy ordering and the flowers were lovely and they were delivered as requested, I would certainly would recommend them
My Dad asked for flowers to be sent to my sister and the flowers were delivered with no card! He thought I had not sent them, Sis did not know who the flowers were from?
Not happy:-(
Great service and communication. I was kept informed of delivery progress and time of arrival. Lovely flowers and delicious chocolates. I would definitely use SerenataFlowers in the future.
Answer: No Refunds Granted. You will have great difficulty getting anything from this outfit.
Answer: Go through facebook