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SerenataReviews 2,713

2.4

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Serenata Reviews Summary

The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.

This summary is generated by AI, based on text from customer reviews

service
147
value
147
shipping
141
returns
62
quality
140

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GB
1 review
0 helpful votes
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VERY UNHAPPY
October 11, 2017

I sent a complaint last monday for the flowers I sent on saturday, there were very poor and most of them old. Noone has replied so far, I am very disspointed with your services and customer services. At least they could reply to my request, the whole surprise was spoilled

Date of experience: October 11, 2017
GB
1 review
0 helpful votes
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Over the moon!
October 11, 2017

The recipient of the bouquet was, as she described, over the moon with the most beautiful bouquet of lilies and roses.
She hasn't been well for a few years and it was her birthday. The flowers really cheered her up. Thank you.

Date of experience: October 11, 2017
GB
1 review
0 helpful votes
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Dissapointed
October 11, 2017

Received both bunches on flowers but in all honesty considering i went for additional stems i dont believe they are worth it... Was tad embaressing really would have expected better for what i paid. Just as well the delivery was free... i shall stick to local florists.

Date of experience: October 11, 2017
Malaysia
1 review
0 helpful votes
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Very happy.
October 11, 2017

Very satisfied with service - kept informed all the way.
The recipient rang me to say flowers were beautiful. They
Arrived when requested. All in all very happy. Would use
Again.

Date of experience: October 11, 2017
GB
1 review
0 helpful votes
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Great service
October 11, 2017

I have used serenata first time. Great flowers, great price and great service. Will definitely use again and have recommended friends and family Thanks...

Date of experience: October 10, 2017
India
1 review
0 helpful votes
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Brilliant
October 10, 2017

Have used serenata twice now. Great flowers, great price and great service. Will definitely use again and have recommended on Facebook and verbally to friends and family Thanks

Date of experience: October 10, 2017
GB
1 review
0 helpful votes
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PERFECT!
October 10, 2017

I was very happy with the flowers when they arrived at the recipients house. Very well looked after and delivered on time!

Thankyou very much

Date of experience: October 10, 2017
GB
1 review
0 helpful votes
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Excellent
October 9, 2017

Good choice of gift baskets, well priced, delivered on time and in good condition, good communication about when delivery due and when had happened. Very happy

Date of experience: October 9, 2017
GB
1 review
0 helpful votes
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Good product
October 9, 2017

Arrived late in the evening and would have expected it to arrive morning as a birthday gift but pleased with product

Date of experience: October 9, 2017
GB
1 review
0 helpful votes
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Excellent
October 9, 2017

Great service and you can order quite late and still receive the flowers for next day delivery. Fab flowers at a great price. Recipient loved them.

Date of experience: October 9, 2017
GB
1 review
0 helpful votes
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Birthday flowers
October 9, 2017

Second time I've used Serenata for friends flowers. Always a pleasure to send. The only effort I had to put in was which to choose from the huge selection of beautiful flowers. Thank you x

Date of experience: October 9, 2017
GB
1 review
0 helpful votes
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Excellent company.
October 9, 2017

The flowers were beautiful. Delivery was when agreed. Not paying for postage was a bonus. Would certainly use this company again.

Date of experience: October 9, 2017
GB
1 review
0 helpful votes
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Very quick!
October 9, 2017

Excellent flowers, amazingly fast service, reasonable value. I will certainly use Serenata again.

The website is a little over-detailed and could be confusing. Could do with simplification offering not quite so many alternatives

Date of experience: October 9, 2017
GB
1 review
0 helpful votes
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Excellent Service
October 9, 2017

Great choice of flowers and a great service, wouldn't hesitate to use again flowers arrived when stated, my friend who received them was overjoyed and impressed with the quality

Date of experience: October 9, 2017
GB
1 review
0 helpful votes
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Flowers ordered for next day delivery advised by tough audience mother in law that flowers were lovely on arrival.

Date of experience: October 9, 2017
GB
1 review
0 helpful votes
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My flowers were delivered on time to my delighted daughter - they looked wonderful and were good quality. Really easy to order and very efficient. Thank you! Lisa

Date of experience: October 9, 2017
GB
1 review
0 helpful votes
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Excellent Service
October 9, 2017

I ordered the flowers 9.30 on a Friday night-the flowers were delivered NEXT day about 11.00 AM.
My daughter called to say the flowers were beautiful and I should not have paid so much for them -she didn't know little they cost.
I find that the service & price are second to none.

Date of experience: October 9, 2017
GB
1 review
0 helpful votes
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Excellent service
October 9, 2017

Easy ordering and the flowers were lovely and they were delivered as requested, I would certainly would recommend them

Date of experience: October 9, 2017
GB
1 review
1 helpful vote
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My Dad asked for flowers to be sent to my sister and the flowers were delivered with no card! He thought I had not sent them, Sis did not know who the flowers were from?
Not happy:-(

Date of experience: October 9, 2017
GB
1 review
0 helpful votes
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Happy to use again.
October 9, 2017

Great service and communication. I was kept informed of delivery progress and time of arrival. Lovely flowers and delicious chocolates. I would definitely use SerenataFlowers in the future.

Date of experience: October 9, 2017