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SerenataReviews 2,713

2.4

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Serenata Reviews Summary

The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.

This summary is generated by AI, based on text from customer reviews

service
147
value
147
shipping
141
returns
62
quality
140

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GB
1 review
0 helpful votes
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Great flowers
October 16, 2017

From start to finish your service has been fabulous keeping me posted at all time from departure to arrival. And they arrived as promised. I would definitely recommend your company.
Kazrobb

Date of experience: October 15, 2017
Czechia
1 review
0 helpful votes
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Very happy
October 16, 2017

The reciept was veryy happy with the flowers and delivery. For me was quit diferent flower when i have order online and diferent when i ask the reciept to show me how they look, was not excatly the same, which was quit shame. Maybe next time will be everything perfect. Thanks

Date of experience: October 15, 2017
GB
1 review
0 helpful votes
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Don't but from here
October 14, 2017

Sorry to put this but I wouldn't buy flowers from this company as they tell u have that u have to take the out petals off there flowers which I have never done before and for the price u pay it's not gd

Date of experience: October 14, 2017
Ireland
1 review
1 helpful vote
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I went online and it said guaranteed delivery next day if i went with them, even though it was evening time when i placed the order, it wasnt untill order was processed that i was informed it would be another 24 hours and my friend received her birthday gift a day late

Date of experience: October 14, 2017
GB
1 review
0 helpful votes
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Mum and dad were over the moon with the flowers delivered for their anniversary. This in turn made me very happy. Thank you.

Date of experience: October 14, 2017
GB
1 review
0 helpful votes
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Fantastic selection of flowers and gifts for a special birthday, easy to order, delivered on time, recipient really pleased with gift.

Date of experience: October 14, 2017
GB
1 review
0 helpful votes
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I thought he order process was easy, the updates on the deliver status useful and the finished product was beautiful. I didn't realise the card was going to be a proper card, I thought it was just a nicer small card
-flowers for a funeral.

Date of experience: October 13, 2017
GB
1 review
0 helpful votes
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Spot on!
October 13, 2017

Spot on!... As usual! Very impressed by delivery... the house is not easy to find! But the courier was spot on, nice and early too! Brilliant! So I particularly appreciated the 'timed' notification of delivery! Excellent service. Many thanks.

Date of experience: October 13, 2017
GB
1 review
0 helpful votes
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Great Service
October 13, 2017

Great communication. Quick delivery and happily received at the other end. Ordered the autumnal flowers which Im told were beautiful. Thanks

Date of experience: October 13, 2017
South Africa
1 review
0 helpful votes
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Excellent service
October 13, 2017

Thanks for your prompt attention. I was delighted with your service. You are extremely efficient and delivering flowers to my mother for her birthday on time and with real courtesy. Thank you so much

Date of experience: October 13, 2017
GB
2 reviews
1 helpful vote
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Very good
October 12, 2017

Easy to use website. Delivery prompt and accurate. I did not see the flowers but was told they were big and beautiful (I went for the largest possible version).

Date of experience: October 12, 2017
GB
1 review
0 helpful votes
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It's the first time I've used SerenataFlowers and thought it a lovely gesture from them to receive regular updates via email about the delivery of the flowers; it felt like I was being well looked after!

My friend had a lovely surprise and loves her 'Oriental Breeze' flowers. I think the service has been excellent and value for money.

Date of experience: October 12, 2017
GB
1 review
1 helpful vote
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Fantastic!
October 12, 2017

Beautiful flowers and delivery was brilliant. Was kept informed from the moment I ordered right up until they were delivered. Thought I had not put all the address on the form, contacted Serenata Flowers, who immediately replied and put my mind at rest. 5 star service, thoroughly recommend.

Date of experience: October 12, 2017
GB
1 review
0 helpful votes
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Gift
October 12, 2017

Ordered flowers and wine for parents anniversary was told they were beautiful. Were left on doorstep so unfortunately not found till next day but have been informed no harm came to them

Date of experience: October 12, 2017
GB
1 review
0 helpful votes
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AMAZING
October 12, 2017

I ordered them late Sunday night and they arrived the very next day in time for my sisters birthday! THANK YOU!

Date of experience: October 12, 2017
GB
1 review
0 helpful votes
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Anniversary flowers
October 12, 2017

I am quite disappointed to say the least my wive recieved her flowers yesterday I could tell something was wrong when I asked if she had got her flowers she the told me how the stems on some of the flowers had turned a yellowish colour plus some leaves had died off I emailed to let them know this and was eventually told I would get a complimentary bouguet my wive works 8 to 3 she waited until 4.30 and they still had not arrived not happy

Date of experience: October 12, 2017
GB
1 review
0 helpful votes
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Fabulous service
October 12, 2017

Very easy website to use to place your order. The flowers were delivered on time and were just as great as the picture showed. Very reasonable prices with free next day delivery, would highly recommend!

Date of experience: October 12, 2017
GB
2 reviews
0 helpful votes
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Fabulous - every time!
October 12, 2017

I originally used as thank you flowers to the Mum's after a wedding, and the flowers were stunning! Easy to order, delivered on time and beautifully presented. So used for a birthday surprise and again absolutely beautiful and appreciated.
Keep it up :)

Date of experience: October 12, 2017
France
1 review
0 helpful votes
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The bouquet was very much appreciated. All the flowers were as fresh as they could be. My daughter sent me a photo of them, she was absolutely delighted! Thank you serenata for such excellent service. Its a pity though, your website doesn't give an opportunity of either morning or afternoon delivery, to save waiting in all day for them to arrive.

Date of experience: October 11, 2017
GB
1 review
0 helpful votes
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Excellent service
October 11, 2017

Beautiful flowers. Even better that picture. Excellent service with emails, extremely good contact with notifications.

Date of experience: October 11, 2017