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SerenataReviews 2,713

2.4

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Serenata Reviews Summary

The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.

This summary is generated by AI, based on text from customer reviews

service
147
value
147
shipping
141
returns
62
quality
140

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GB
1 review
0 helpful votes
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The delivery was fine but the quality of the flowers was not so good. The roses were all but dead on the day of delivery but the lilies were fine and are still alive ok. All the roses are dead now

Date of experience: October 18, 2017
GB
1 review
0 helpful votes
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"disappointing"
October 18, 2017

The flowers were for my GF & I have to say what was on the picture wasn't what I had delivered. I should've got them from a supermarket... better quality, more for your money.

Date of experience: October 18, 2017
GB
1 review
1 helpful vote
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Nice one mate
October 18, 2017

I was very happy with the service of the florist I even managed to change the delivery address in a moment after the approval of the order I highly recommend I add the bouquet was beautiful!

Date of experience: October 18, 2017
GB
1 review
0 helpful votes
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Good
October 18, 2017

Very prompt delivery and the plant was very fresh. My friend was very pleased to receive them. Worth remembering for future gifts

Date of experience: October 18, 2017
GB
1 review
0 helpful votes
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Very poor quality
October 18, 2017

I arranged to have these delivered to my wife and sadly we were disappointed - no more than 3 freesias, very little greenery and the roses were already starting to go over - nothing like the website photo definitely not worth the money spent.

Date of experience: October 18, 2017
PS
1 review
0 helpful votes
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Beautiful flowers and excellent delivery options. Very useful to have such good tracking of progress re delivery from the company.

Date of experience: October 18, 2017
GB
1 review
0 helpful votes
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Ordered flowers on Sunday to be delivered to a nursing home on Monday. Was kept informed of the flowers leaving to them being delivered safely and to time. Flowers were amazing... will definitely use them again, well recommended

Date of experience: October 18, 2017
GB
1 review
0 helpful votes
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Fantastic
October 18, 2017

I sent flowers for an anniversary surprise. I specifically wanted a Sunday delivery - and Serenata Flowers did not disappoint. The flowers were beautiful and arrived on time. Ordered online and it was hassle free. Would highly recommend.

Date of experience: October 18, 2017
New Zealand
1 review
0 helpful votes
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Wonderful service
October 17, 2017

I wanted some flowers to be sent to UK to my mum would have been my parents 62nd wedding anniversary but my dad passed away 3 years ago! We live away looked on websites usually use another company but they could not deliver! The service from Serenata was awesome emailed to thank me then email to say flowers had been sent then an email to say they had been delivered my mum was amazed at the flowers etc what a great service

Date of experience: October 17, 2017
GB
1 review
0 helpful votes
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Ordered at the last minute as usual but managed to get them delivered on time! My friend was delighted with them and even sent me a picture. I must admit they were gorgeous colours. So very very happy with my purchase and will use them again.

Date of experience: October 17, 2017
GB
1 review
0 helpful votes
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Lovely fresh flowers
October 17, 2017

I ordered these to cheer up my parents. My mum said how lovely the flowers were when delivered and had a lovely smell as they began to open up in their warm living room later that day. My mum was very pleased with the flowers.

Date of experience: October 17, 2017
GB
1 review
0 helpful votes
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One of MANY orders!
October 17, 2017

Brilliant flowers, lovely toiletries and I really CANNOT fault the service! Kept updated throughout the whole process...

Date of experience: October 17, 2017
Alabama
1 review
0 helpful votes
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Good but not Awesome
October 16, 2017

I sent flowers from USA to recipient in London. Address was accurately provided. Then they claimed they had a failed delivery and retried AFTERNOON when I had paid extra for a morning delivery. Did not get my damn five quid back or even a sorry about that email. I will find another service for my next send to the UK.

Date of experience: October 16, 2017
GB
1 review
1 helpful vote
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Lovely flowers
October 16, 2017

Second time I have used Serenata Flowers and was very pleased. My aunt loved the beautiful bouquet and truffles that I sent her for her 90th birthday, she said they made her day. I will not hesitate to use them again and have recommended them to friends and family.

Date of experience: October 16, 2017
GB
1 review
0 helpful votes
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I purchased some flowers from this site to be sent for my wife birthday which were 12 pink roses. They were sent to a hotel in Chester which we were stopping for my wife birthday. When we got back to the hotel room my wife opened the box that had been despatched two day earlier via yodel transport and ALL the roses were in different stages of decay. Totally spoilt the surprise for my wife. I e-mailed and sent photo on the day and it took them three days to reply and asked if I wanted another bunch re sent for free. Would you want another bunch sent after your wife birthday. I would not give this site any stars at all but I had to put in one star to be able to post this

Date of experience: October 16, 2017
Florida
2 reviews
0 helpful votes
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Amazing
October 16, 2017

Amazing flowers and excellent delivery. Couldn't fault at all and will be using again. Fresh and stunning just as you seen in the picture

Date of experience: October 16, 2017
GB
1 review
0 helpful votes
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Beautiful
October 16, 2017

Flowers arrived the next day and my daughter in law said they were beautiful. Could not fault the service Told me when they were delivered

Date of experience: October 16, 2017
GB
1 review
0 helpful votes
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I was extremely worried to send online flowers, especially as it was in another part of the country that they were to be delivered, and I wouldn't necessarily see what I have paid for! Auntie was delighted and well surprised. I still was nervous as she could of just being polite, but when I received the photo of them I was exhilarated they were beautiful, sumptuous and exactly what I had paid for Thank you Serenata Flowers, you did us both proud

Date of experience: October 16, 2017
GB
1 review
0 helpful votes
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I will certainly be using this service again without a doubt. Plenty if communication to let me know when the flowers were out fir delivery and then to say they had been delivered... My friend loved them so I was pleased.

Date of experience: October 16, 2017
GB
1 review
0 helpful votes
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Excellent service.
October 16, 2017

I have still not worked out why the same flowers were delivered two days running but I must not complain. The quality was very good.

Date of experience: October 16, 2017