SerenataReviews 2,713

I ordered my sisters birthday flowers the day before, the driver couldn't find my sisters house so he rang me up to ask where it was. Very happy with the service and my sister said the flowers were beautiful.

Happy with the service will order again when Occasion arises. Flowers arrived in time.
Great possibility to give a suprise even from far sway

Awesome flowers, used before but unfortunately they were not delivered on my mums birthday but the day after. Customer service was good and have agreed a full refund which I should get in the next 5 days

A brilliant service, the flowers were beautiful and were delivered quickly, I ordered them at 9.30pm and they were there the following morning. I would defiantly use them again and recommend them to anyone

Having used serenata numerous times, I have never had any issues.
First class on their flowers
First class on delivery times
Communication excellent

This service was appalling, no note was left with the flowers ordered, the flowers were half dead when received and left in a puddle of water in a box. I will NEVER use this service again.

Would suggest that recipients of flowers are left with a simple feedback, serenata addressed, stamped post card.
Thx

I have booked flowers for my friend on Sunday to request delivery for Tuesday because they where celebrating wedding anniversary. Enough time to make arrangements to make sure that you will deliver custome service as promised. I was shocked when I called to say "happy anniversary, did you like the flower i have send"my friends answer was what flowers. She got her flowers next day left at neighbours.

Very happy with this service. Arrived just when ordered, beautiful flowers. Would definitely use Serenata Flowers again. Very pleased with the services, and especially liked being kept up to date with the despatch and delivery aspect.

Terrible disgusting. Didn't receive flowers at all and would not give me refund. Please please please don't even think about using this company

Thank you for being so easy to use and it was amazing how much cheaper it was than interflora. Almost 40%. Keep it up and you will be getting more of my business

The flowers were beautiful but no one knocked on the door. They were for my wife for our anniversary and the person who delivered them just left them in the shed and ruined the surprise. It was pretty disappointing as she was in at the time. Also the message in the card was all wrong and had numbers instead of letter. It was an anticlimax to it al really

The flowers were fine as usual but the courier had left them outside and they were in the rain all night.

Loved the bouquet but delivery was left on porch on a windy day. Box was blown over into front garden. Disappointed.

Very disappointed flowers arrived (that were lovely) and contained selected anniversary card but no message inside. What a shame - all else perfect.

Thank you, the flowers were delivered on time and were lovely. Fun way to say the order had ben delivered and a creative way to say the flowers were on their way to my sister.

Beautiful flowers, I also wrote down wrong address and they even managed to change it. Will use them again x

I put my order right on the cut off time and the flowers were still delivered next day. Good communication and my mother in law was over the moon with them giving me loads of brownie points! Will definitely recommend and use the service again.

My Mothers surprise 60th birthday flowers (premium) arrived looking like they were purchased from Tesco last chance to buy section.
Terrible presentation, crushed/ dead flowers, the message was a folded piece of A4 paper and the flowers are minimal (even if you upgrade to the premium)
I have sent 2 emails complaining yet no reply- customer service non existent!
DO NOT USE

Quick easy to order.
Great tracking process of your order, from start to finish.
Prompt delivery.
Beautiful flowers.