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Serenata Reviews Summary
The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.
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This is the 2nd time I have used Serenata but will be my last. The actual service of delivering flowers is perfectly adequate, but when I tried to amend the delivery date 5 minutes after placing the order I was unable to. Further, I wasn't able to seek a refund, even when pursued with the online support team and making an official complaint.
Clearly this company just want your money regardless of the poor customer service (I explained numerous times that the recipient of my flowers was on holiday and instead of pretty fresh flowers found flowers that were, naturally, beyond their best).
I'd recommend not using them and trying another florist... very disappointing.
Beautiful flowers, efficient service from start to delivery. Well done. I would definitely use you again when I require flowers in the Oakengates area again.
Apart from a error with delivery address by the courier the flowers were eventually with the recipient. Serenataflowers did locate them and contacted the people who were holding the flowers which were held locally to the correct address. They e- mailed me regularly with updates with the exception of one e-mail I didn't receive. All was well in the end although after 24 hours. The flowers themselves I have been told are beautiful. So thanks serenata will use you again.
I was advised when flowers were delivered.
Recipient was delighted. Her actual words were "stunning bouquet".
Will definitely use Serenata in future.
Absolutely excellent service, flowers arrived in beautiful buds recipient was thrilled, arrived early, was kept updated at each stage, in a excellent customer service banter, well done, shall certainly be using again, thank you
Ordering and delivery; excellent.
Disappointed at the amount of flowers and would have preferred an option for maybe a larger basket with more flowers.
I can recommend this service, lovely flowers, appreciated by my granddaughter. Have used this company previously
Unfortunately the Roses were falling apart with one actually rotten, the daisies were also in very poor condition when they arrived, spoiling the whole bunch. Ive used serenata several times previously and this is the first time Ive experienced any problems. This was purchased for my wife on our anniversary so I am extremely disappointed.
A quick and speedy, nice fresh flowers, great gift for a friend. Good experience. Would use again. Will recommend to friends and family
Few days notice, wife loved them. Finishing touches the balloon and the wife for some strange reason was very impressed with the packaging. Well done to your company
They kept me informed from the start to the actual delivery. My sister liked the flowers. That's the main thing!
Ordered flowers with vase for delivery to an elderly lady - age 86. Vase was delivered broken and equally the lady was heartbroken. The company demanded photographic evidence of damage before taking any remedial action.
Poor lady does not have a camera or smartphone and lives too far away for me to drive to her home and take the necessary photograph. My journey cost would be greater than the cost of flowers and broken vase.
Reported the damage to customer services and explained our predicament but it seems that true to company policy, no action will be taken and I have not received a reply.
I have used the service of SerenataFlowers many times before and never had a problem but alas this was the last time and I will never use them again - very sad for such a lack of understanding and compassion.
I was very pleased with the service I received, the flowers were delivered on time, if not earlier than expected and my aunt was very pleased.
Left it a bit late but amazingly flowers arrived just as they said they would my daughter was delighted with them.
Fantastic service, really efficient but the flowers were very small and disappointing. Chose the wrong bunch!
SerenataFlowers delver what they promise. I selected flowers for their scent, as well as their beauty. My friend was very happy. So was I. Thank you
Great easy to use site, beautiful flowers and great delivery service, I would have give 5* except no card arrived with the flowers so my nan didnt know who they were from
Excellent service, price and quality thanks to all! Great website no problems to order well done great price and quality delivered on time Just what was wanted
I ordered a basket of flowers for my Auntie's funeral. They arrived on time at the funeral directors. The flowers were of good quality and the card was hand written, which was a nice touch. Would use again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members