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SerenataReviews 2,713

2.4

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Serenata Reviews Summary

The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.

This summary is generated by AI, based on text from customer reviews

service
147
value
147
shipping
141
returns
62
quality
140

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GB
1 review
0 helpful votes
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Beautiful
October 25, 2017

After a few complications myself and you managed to sort it all out and the flowers delivered at the time shown, she loved them. Thank you so very much. Will use you again in the near future.

Date of experience: October 25, 2017
GB
1 review
0 helpful votes
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Ordered a bouquet which was delivered the following day. The recipient was delighted and sent me a photo of them... she was right they were beautiful. Would recommend and will use again
Many thanks

Date of experience: October 25, 2017
GB
1 review
0 helpful votes
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Always excellent
October 27, 2017

I don't consider any one else when ordering flowers. Excellent price, product and delivery every time

Date of experience: October 25, 2017
GB
1 review
0 helpful votes
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From start to finish a very easy process of ordering flowers. Arrived when they were supposed to. I didn't see the flowers but the recipient was pleased with them.

Date of experience: October 25, 2017
GB
1 review
0 helpful votes
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My mum loved them
October 25, 2017

I bought lilies for my mum - they're her favourite and I am happy to say they look lovely! - I would get them for myself I wasn't a student and they wouldn't go wasted on male housemates. Communication was very good, and I was notified throughout the delivery process which is always helpful. Would use again, very good quality product!

Date of experience: October 25, 2017
GB
1 review
1 helpful vote
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Very disappointing
October 25, 2017

The flowers delivered bore no resemblance to those shown on the website and were 'thrown together' in a very amateurish way. Customer service referred to T&C's which allow them to send whatever they like regardless of what you order. I will not be using them again

Date of experience: October 25, 2017
GB
1 review
0 helpful votes
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Shocking service
October 24, 2017

Ordered flowers for my friend who has sadly just been admitted to a hospice, her birthday was on Sunday & I ordered the flowers to be delivered that day... I was in touch with her Husband via text all day & I thought it strange that hed not mentioned any flowers being delivered... even though Id had an email to say they had been successfully delivered at 10:34am... so I asked him outright if theyd arrived & to my disappointment he said nothing had come. So I emailed to find out where they were & I got a reply saying they had been left under an outside table on a chair in a box...! To which I replied why? The nurses at the hospice are busy tending to people who are often in the latter stages of their lives so they havent time to be going on a hunt around the grounds looking for flowers! The courier sent a picture but to be honest you couldnt tell where in the grounds they were as there are a few garden tables dotted around. To cut a long story short, I got an email today to say the courier said the intercom system at the door wasnt working... well, guess what? I checked with the nurses & they havent had a problem with it, ever... eventually, at about 6:30pm the flowers were located and taken into my friend, which had completely taken away the joy of having flowers delivered & also, as she is drifting in and out of consciousness she only saw the flowers once on her birthday... I called to see my friend the day after (Monday) & when I saw the flowers, Id have been better off spending £20 on a big bunch from the supermarket & taking them myself on the morning of her birthday... the bunch was tiny, definitely now where near £20 worth of flowers... a fiver, tops... so, to sum up my review... use Interflora... much more reliable, theyll prob know what a hospice is, because my guess is the driver didnt have a clue what he was delivering to otherwise he wouldnt have been so heartless... on the special instruction drop down box I did scroll down to the be patient box as I thought the nurses may not answer the door immediately... never, ever will I use this company again. Or recommend them to anyone

Date of experience: October 24, 2017
GB
1 review
0 helpful votes
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Disappointed
October 24, 2017

Given what I paid I have to say I was disappointed in the funeral flowers and more than one other person said I would have done better to buy £10 worth of Tesco flowers. It was small, with little selection, untidily wrapped and certainly didn't compare well with other tributes.

Date of experience: October 24, 2017
GB
1 review
0 helpful votes
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My sister & her husband were delighted with the roses we sent them for their golden wedding anniversary and they arrived on time I would use you again

Date of experience: October 24, 2017
Australia
1 review
0 helpful votes
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Ordered flowers from Australia for delivery in London. Flowers arrived on time and the email updates to advise of the despatch was very much appreciated. The bouquet was delivered as described and I will definitely use SerenataFlowers again.

Date of experience: October 24, 2017
GB
1 review
1 helpful vote
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Rubbish
October 24, 2017

I ORDERED SOME FLOWERS FOR MY SISTER WHO HAD A MAJOR OPERATION. I LOOKED AT OTHER WEBSITES BUT THEY DID NOT HAVE THE FLOWERS I WANTED SO ORDERED FROM SERENATA FLOWERS. I PAID EXTRA FOR A VASE TO PUT THEM IN AS MY SISTER DID NOT OWN A VASE BUT IT ARRIVED IT WAS IN BITS. I CONTACTED THEM TO RE-SEND ANOTHER ONE AND THEY SAID NO THEY COULD NOT SEND ONE I WAS SHOCKED BY THIS AND IT IS NOT THE BEST CUSTOMER SERVICE TO OFFER CUSTOMERS. SO THE OUTCOME MY SISTER NOW HAS HER FLOWERS IN A JUG NOT GOOD. I WILL NEVER RECOMMEND THIS COMPANY AND WILL NOT EVER ORDER FLOWERS FROM THEM. NOT GOOD SERENATA FLOWERS AT ALL

Date of experience: October 24, 2017
GB
1 review
0 helpful votes
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Very efficient
October 24, 2017

Easy to order and came the next day on time. I. was very pleased with the quality as well and it was also very convenient.

Date of experience: October 24, 2017
GB
1 review
0 helpful votes
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Great!
October 24, 2017

As always perfect service and wonderfull flowers.
Excellent quality, delivery as promissed, my girlfriend was amazed:-) thank you so much guys! Superb!

Date of experience: October 24, 2017
France
1 review
0 helpful votes
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Lovely
October 24, 2017

I had some of these flowers sent to me and they were absolutely gorgeous - they lasted such a long time and smelt amazing. I have ordered a few flowers from here now and sent them to friends and relatives, and they've all been received very well! They are expensive but worth the money, and you can choose to upgrade, or add things on like balloond etc to make them extra special! Would highly recommend!

Date of experience: October 24, 2017
Australia
1 review
0 helpful votes
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Great
October 24, 2017

Great service ordered from oz for uk delivery, kept me inform from leaving the shop and estimated delivery time and even confirmed delivery and my mum was very happy with the flowers. Thanks will defiantly be using again.

Date of experience: October 24, 2017
Ireland
1 review
0 helpful votes
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A wonderful service
October 24, 2017

Absolutely delighted with this service. Even delivered flowers on a Sunday! Will definitely be buying from you again in the future. Thank you. Jennifer Druhan. Ireland.

Date of experience: October 24, 2017
GB
1 review
0 helpful votes
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Excellent Service
October 24, 2017

First time using this service - Ordered flowers ( Strawberry Sundae) as a get well gift for my sister-in-law.
The ordering system was easy to use, and I could choose the delivery date - I was kept up to date with detailed e-mails when order was dispatched and delivered. My sister-in-law said they were beautiful and just the tonic she needed - would recommend this company to anyone

Date of experience: October 24, 2017
GB
1 review
0 helpful votes
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Very impressed
October 24, 2017

I was very happy with their service. Having not ordered flowers on-line before, i was not sure whether to or not. I must say, i was very happy with their friendly service. Will definitely use them again.

Date of experience: October 24, 2017
GB
1 review
0 helpful votes
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Easy to order, pain free
October 24, 2017

Ordered flowers, card and balloon for a friend. Very good value for money and great selection of flowers. Very easy to use website. Would definitely use again.

Date of experience: October 24, 2017
GB
1 review
0 helpful votes
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Used this site to deliver flowers for my Aunt's 92nd birthday. I kind of errr... forgot, so ordered the evening before! Sevenoaks Florist handled the order and arrived on the next day as requested and in top condition; my aunt was very happy indeed with the flowers and she used to work in a florist herself! All good.

Date of experience: October 23, 2017