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Serenata Reviews Summary
The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.
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My Daughter was thrilled with the roses i sent her, she said they were gorgeous
When she sent me a photo of them on her mobile i was wishing i had ordered some
For myself. Well done you.
Prompt next day service for friends missed birthday - she told me they were lovely but then I suppose she would say that
The flowers were lovely
I think it is stupid to insist that your review has to have so many words.
Prompt efficient service and the recipient has told me the flowers were gorgeous and smelled beautiful
The web site was easy to use and the process from payment to delivery was great. I was kept up-to-date with the order and personalised emails. Would definitely use again.
Arrived on time, but a bit disappointed very nice flowers but the bunch a bit small. Could have purchased a much larger bunch at most supermarkets for the same price.
Ordered flowers for my best friend for her bday, super easy to order, great price they arrived at a great time and was absolutely stunning very happy thankyou so much made my friends day, will hundred percent use again thanks xx
Can't fault them
Always good prices, great service and amazing flowers that seem to last longer than other companies I've used
Only company I use
I ordered the flowers for a friend, the first time I have used this site, they arrived as stated and was told they were beautiful. I will use this site again. Thank you
I've used Serenata before and the recipients were happy with the flowers.
On this occasion I placed the order on the Tuesday and they were delivered the next day. My friend said they were fresh looking. The only small gripe I have is that I asked for them to be left with a neighbour but they were left in my friend's porch instead.
Flowers Where Nice, Shame you can track them. It says you can on the web site,
But you can't just give out a standard message.
I cannot fault Serenata Flowers for their service, and ordering was so easy. The arrangement of flowers was for my daughter's birthday. It looked beautiful on the website but when it arrived we were so disappointed; some of the flowers were dead and most of the others were wilting. We thought that with some watering and 'dead heading' they would pick up but sadly that wasn't the case. Two days later they were all dead. I emailed the company and uploaded a photo of the flowers and straight away without questioning or quibbling they refunded my money for which I am very grateful. It's such a shame because it would have been a lovely arrangement had the flowers been alive.
I ordered the flowers for my sister who was feeling a bit down & she was absolutely thrilled with the flowers. Ive seen a photo of them & they look lovely. Delivered exactly when I requested & I was kept fully updated. Many thanks.
The family in Australia sent flowers to another family member in the UK to arrive on the day of her 70th birthday. The order was placed a week before and the address verified on Serenatas web site. The flowers were not delivered until two days after the requested date. The driver failed to deliver the flowers on the requested day and did not leave a card. Despite GPS etc he could not find the house! In the past deliveries from other companies have been successful. The company was responsive but clearly has no control or quality control over its local distributors.
Easy to order. Fresh flowers delivered the next day, as promised. Great if you suddenly remember someones birthday and don't have time to organise anything.
From NL I was looking for flower delivery in UK. Found Serenata on the internet.
Website looked good and easy. Ordered Saturday afternoon and the flowers were delivered Sunday. Fast delivery, and I was kept up to date on the whole proces. The flowers were Good protected in a box during transport. The flowers looked like the picture I chose from and were even more Beautiful than I expected. Will use Serenata again without a doubt.
Flowers delivered as instructed with good feed back on delivery & the order.
Our friend felt that the flowers were beautiful and the arrangement really lovely.
Great flowers and easy to use website.
The tracking of the delivery isn't very good as I didn't know when they would be delivered.
I'm in the US and needed to find a vendor to send flowers to my boss who is in the UK. I found Serenata Flowers on the internet and was very pleased that they delivered exactly what I ordered, exactly when I asked for it to be delivered.
Great job!
Ordered flowers on a Sunday afternoon and beautiful bouquet arrived for my friend on the Monday morning! The flowers were of beautiful quality and I was updated every step of delivery. It was so good to receive notification of when they arrived too (without having to pay any extra).
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members