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SerenataReviews 2,713

2.4

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Serenata Reviews Summary

The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.

This summary is generated by AI, based on text from customer reviews

service
147
value
147
shipping
141
returns
62
quality
140

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GB
1 review
0 helpful votes
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A bouquet for friends
October 29, 2017

As usual, you have not let me down with the orders I have given to you and flowers have always arrived fresh.
I did make one mistake by not jotting down the code to allow me a £10 discount so lost out this time around.

Date of experience: October 29, 2017
GB
1 review
0 helpful votes
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Delighted with flowers
October 29, 2017

Ordered a bouquet for my cousins 80th birthday, she was delighted with the flowers, they were beautiful, I will certainly use Serenata again.

Date of experience: October 29, 2017
GB
1 review
0 helpful votes
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Brilliant
October 29, 2017

This is the 3rd time I have used them. Great service, Good communication, Fantastic flowers.
Overall Very Happy.

Date of experience: October 29, 2017
GB
1 review
0 helpful votes
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Fab
October 29, 2017

Fab fast service delivered early... flowers were lovely too. Easy to order. Cards were nice. Will deffo order again soon

Date of experience: October 29, 2017
GB
1 review
1 helpful vote
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Never arrived
October 28, 2017

Dispite trying to contact you on numerous occasions the flowers I ordered to be delivered on 18th October still haven't arrived

Date of experience: October 28, 2017
GB
1 review
0 helpful votes
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Not bad!
October 29, 2017

Flowers arrived next day, good quality flowers for the price, however I ordered a Happy Birthday balloon and they sent an I Love You balloon instead.

Date of experience: October 28, 2017
Cyprus
1 review
0 helpful votes
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Ok
October 29, 2017

Hi there flowers arrived on time but were the wrong flowers than I ordered. Specifically I wanted the Aztec Sun and a bunch of roses arrived instead. Never mind my daughter seemed happy,

Date of experience: October 28, 2017
GB
1 review
1 helpful vote
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Appalling
October 28, 2017

Ordered what they call a grandissmo or huge in English basket of flowers which says on website 32 stems, only 24 stems and other bits. Not worth 39.99. Customer service rubbish. Told nothing they can do about it. Never again

Date of experience: October 28, 2017
GB
1 review
0 helpful votes
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I had not used Serenata Flowers and found them online. They were able to deliver on the same day through their agent in Italy which was essential because the funeral was the next day. The flowers received compliments from the recipient. Their prices were competitive.

Date of experience: October 28, 2017
GB
1 review
0 helpful votes
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1st class service.
October 30, 2017

Strongly recommend serenata flowers the flowers are so fresh and beautiful, the delivery service was excellent to thank you Mrs k hewetson.

Date of experience: October 28, 2017
Rhode Island
1 review
0 helpful votes
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Very good service
October 29, 2017

I needed to send flowers to my cousin overseas in England. The process was simple, the delivery was on time, and she tells me they are "lovely". Would do it all again with no hesitation. The reason for only four stars is that it did not take my Visa card even tho site said it did. Had to pull out the rusty Master Card!--- that went thru with no problem.

Date of experience: October 28, 2017
Belgium
1 review
0 helpful votes
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My Mothers words after she received a bouquet for a miss you Mum,
You ve changed the flower company, these flowers are fresh and NOT half dead
Delivery was prompt correct and the delivery person had time to help Mum get the flowers into her kitchen thank you.

Date of experience: October 28, 2017
GB
1 review
0 helpful votes
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Great service
October 29, 2017

Thank you Serenata Flowers, I needed to say a quick Thank You with a bunch of pre prepared flowers and you certainly delivered.
Totally recommend. Will use again

Date of experience: October 28, 2017
GB
1 review
1 helpful vote
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Rose
October 28, 2017

Delivered of a dozen red roses Thursday 26th October. Flowers looked blown and despite carrying out all the instructions and keeping them cool, now after 2 days they are in very poor condition. This was for our anniversary and am bitterly disappointed with the quality of these flowers. Will not use Serenata again.

Date of experience: October 28, 2017
Massachusetts
1 review
0 helpful votes
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I didn't see the flowers but the recipient in Bradford seems to be very happy.
Delivery was on time and accurate.
Thanks Serenata.

Date of experience: October 28, 2017
GB
1 review
0 helpful votes
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Brilliant
October 28, 2017

So Impressed, my friend was so delighted, and the flowers were in perfect condition. Will definitely order flowers from serenata again.

Date of experience: October 28, 2017
GB
1 review
0 helpful votes
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Always good
October 28, 2017

Used Serenata quite a few times over the past 12 months and the quality and delivery are always spot on. Great communication on order progress and will continue to use them

Date of experience: October 28, 2017
Australia
1 review
0 helpful votes
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Excellent Service
October 28, 2017

This is the second time I've used Serenata flowers, I ordered two lots of flowers for delivery to different parts of the UK. Both lots arrived on the day specified and both lots were beautiful. Ordering from Australia I don't know what is going to be delivered, however I saw photos and I was very happy with the quality of the flowers. I will be using the service again.

Date of experience: October 27, 2017
GB
1 review
0 helpful votes
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Amazing
October 27, 2017

Flowers arrived at 7.45am by a happy chauffeur. Gorgeous bunch of flowers. First time i have used this company it wont be the last.

Date of experience: October 27, 2017
GB
1 review
0 helpful votes
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Brilliant service.
October 27, 2017

Impressed with the quality of the flowers, ease of transaction and communications from Serenta. Will recommend.
Thanks!

Date of experience: October 27, 2017