SendMyBag Reviews Summary
SendMyBag has a rating of 4.6 stars from 1,026 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SendMyBag most frequently mention customer service, perfect condition and several times. SendMyBag ranks 1st among Luggage sites.
Well impressed. Case collected from hotel reception on a Friday and delivered 09.30 the following Monday. Have been telling everyone about this brilliant service - and very reasonably priced too.
I use SendMyBag whenever I need to ship my belongings internationally.
SendMyBag's customer service, communication and support are great. I find their shipping most reliable and great value for money.
Absolutely Spot On, exceeded my expectations. Took a while to get my head around what can and cannot go in the bag but all worked well. Changed my delivery date for return, all worked smoothly
I sent my luggage back to the UK, and it arrived in five days as promised. I have no complaints. I highly recommend this company.
My bags were picked up and delivered on time. I was kept informed by text every step of the way. I would definitely use them again.
Collected and arrived as promised. Staff I spoke with her very pleasant, helpful and took care to ensure I understood what would happen and when. A most unusual phone experience that gave me full confidence in the service
The service was good, the bags got delivered as promised. However, I received an invoice with a hefty fee for exceeding the size allowance which was an absolute lie. The company refused to send me a proof or evidence of that being the case. After I posted a negative review, I got contacted again, and the issue was solved immediately.
I used SendMyBag to send my stuffs across Europe because I am moving for work. The instructions to prepare the luggage for transport were clear and I think it's quite affordable. The luggage arrived faster than I expected. It's nice that I could also add specific delivery instructions.
Service was very good. But make sure you read all the info and smallprint about what can/cannot be sent. I had to cancel then rebook when I realised some items could not be sent.
Amazing service first time using it and I will use again
Everything as promised, delivered on time, no damage, no surprises, good price
Got a bill to pay extra as I did weigh my suitcase and was almost 30kg but they said it was over
Wonder how you can do this for us for you to get your own scale on collection to confirm the weight
Other than that your service was good and I promise I will come again
Prompt on user support and delivering the packages.
On time collection, on time delivery. What's not to like.
Smooth. Will use again. Great communication. Good price. Is this 50 characters yet?
Very satisfied. Excellent customer service, providing step by step courteous guidance making this first experience very positive. It was complicated as my boxes were at a friend's house in the US but had to be shipped on the spot. One box was opened but carefully repacked. Nothing missing or broken. Highly recommended.
Smooth booking procedure and printing of documents and overall great experience.
We used sendmybag to bring 5 boxes from California to Spain. Very helpful staff, who answered our myriad questions and helped ensure we made it through the customs process.
The collection and drop off were both excellent via Parcel force such Sendmybag uses and it worked really well as a courier. My only ussue is the extras that you pay for such as labels, and the label holders (which I already had). So it ended up being more expensive than at first appeared and that's always annoying. However as far as reliability is concerned I would use them again.
We recently use Send My Bag service to send luggages. One arrived and one did not. It did not make sense as it was sent at the same time and it is as big as a small kitchen dining table for 4 people. We are not talking about a small package.
The Send My Bag teams has not been very truthful. They have been pushing me around from one person to another. They blamed DHL. If that is the case I might just as well use DHL directly which I will from now on.
I definitely do not recommend using Send My Bag since. They use DHL and it is easier to work with DHL directly then have to go through Send My Bag.
The team at Send My Bag promise us that they will find the luggage. That it was impossible that such a big item can be lost. Especially with a tracking number. They promised us to keep looking until they find it. Now they tell me they are giving up.
One week they write they have found it then to tell me another week that they give up. They are not consistent and are not professional.
Use DHL directly instead of using Send My Bag.
Please honour your word Send My Bag team ad find my luggage. Please proof that you are a company to be trusted.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members