SendMyBag Reviews Summary
SendMyBag has a rating of 4.6 stars from 1,026 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SendMyBag most frequently mention customer service, perfect condition and several times. SendMyBag ranks 1st among Luggage sites.
SendMyBag Team is really amazing, from the very start up to end they assist me very well. Again, Thank you SendMyBag Team and i highLy recommend this service.
Second time using them. First time Italy to US worked well. This time US to Italy has been a disaster. It is 16 days after swe shipped the bags to Italy and they have no arrived and, to make matters worse, their customer service has gone from ok to horrible and gets worse each day. They are now incredibly obnoxious when we ask each day where the bags are. They are stuck in customs, which is not their fault, but had they told us that customs takes weeks this time of year, we would not have used them. So they lied to get our business and now want no part of helping us get updates. Just a horrible experience and we may never see these bags again.
I was badly disappointed the last time I used SendmyBag but on this occasion there was a vast improvement my nerves about my bag arriving on time and in one piece were unjustified and no confusion over sizing this time!
Well organised pick up and drop off great service especially for disabled travelers.
Service was great. I got My bag in time and in perfect condition.
Thank you!
Customer service was excellent in answering queries and the service was fast and efficient.
I have removed one star because there was a misunderstanding around some tape I purchased and I never received the product or a refund. That aside, I would rate the company as excellent and my clothing arrived in perfect condition.
I love being able to do this, it takes all the stress out of travelling, not having to worry about your luggage, I would highly recommend this way of getting your luggage to your destination, wonderful company
These guys are brilliant. It's such a smooth process and so easy to follow the progress. One small improvement is a narrower time window for collection as it's a drag to wait around all day.
The experience with the service provided by sendmybag was great
Having had quotes to move 4 boxes from UK to USA that topped £2.5k, when send my bag quoted under £600, I was dubious.
I needn't have been.
From start to finish, they were unbelievably professional. Pick up was seamless and delivery was super quick. I was delighted with their service and price.
First time used...picked up from where they said they would and delivered within 48 hours.door to door service..
If you're organised and want to cut out the hassle of dragging large luggage thru airports SendMyBag really does a great job. Arranged transport of bags from London to Dublin. Everything was great. Only small issue is the paperwork due to Brexit... not SendMyBags fault directly... this element could be streamlined a lot more to make it a top top service. Will use again... for intra-EU-transfers for sure! :)
We highly recommend this service. Will certainly use it again.
Delivered a large box from Ireland to New Zealand - door to door was about 1 week. Very attentive customer support and clear tracking. They are suitably priced when you compare to cheaper less well reviewed companies out there,
It was great. Arrived in three days. Super easy drop off and pick up.
Had a stopover with my flight and didn't want to carry luggage around. Sendmybag was cheaper and very efficient.
Great service.
My case was collected as scheduled and delivered safely to destination 3 days later.
I was going on holiday but travelling by motorcycle so luggage space was at a premium.
This service allowed me to take more than I required and at a very reasonable price.
Great 👍🏻
I have used Send my Bag four times now to send my daughter's bags to different countries and every time, the service has been easy to use and on time. I would highly rcommend.
Top! Goede service met daarbij een goede beschrijving van hoe alles aan te pakken
Very pleased with the patient help and ease of process. Bravo!
High levels of communication and extremely fast service. Highly recommended
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joe,
Thank you for your review, I apologise for the inconvenience.
Reviewing your order I can see that once all pieces arrived into the country the courier began customs clearance, understandably customs are a government body, we had forwarded all your documentation to assist with this and allow clearance to be processed.
We were notified on Thursday 25th July that the shipment contained prescription medication which is unfortunately prohibited on the service, we recommended direct contact with the courier to explain this and I can see your shipment was granted a release from customs today. We will continue to monitor this closely until delivery.
I will reach out to you directly so that we can discuss your experience in further detail.
Thanks,
Darren
Send My Bag