SendMyBag Reviews Summary
SendMyBag has a rating of 4.6 stars from 1,026 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SendMyBag most frequently mention customer service, perfect condition and several times. SendMyBag ranks 1st among Luggage sites.
No issues at all except for trying to understand ordering the label tags but staff replies so helpful. Great to have heavy luggage lifted at your door to save dragging it across the country and extra check in times.
So good. So informative and exactly when promised.no hesitation to use again
Easy to navigate the website and book. Our bag arrived on or ahead of schedule in both cases and reasonably priced service. We will definitely use SendMyBag again.
Highly recommended.
Would certainly use again.
Highly recommended.
Would certainly use again
I enjoy the freedom of not travelling with extra baggage thanks to SendMyBag. Their fees compare with the cost of paying for an extra piece with most major airlines and you can enjoy the delivery at destination, making your trips to and from the airport a lot easier!
Honestly, I had such a great experience. When I had a question about my delivery to another country, the CS responded within an hour, coordinated a pick up (which was easier for my recipient). Picked up on time. Got there before the promised deadline. Everything was so incredibly easy! Highly recommend.
Disaster from start to finish. Zero customer service and misleading information on time to complete various custom forms. Had booked for two bags to go to Austria from the UK for around £130. I understand that there would be some additional processes and cost to go through [post Brexit] but please note you will need to upload your passport and boarding ticket. I then had a query on what needed to be done from a packing list perspective [for Austrian customs]. On line it stated 'this will take a few minutes to complete'. On speaking to someone from customer services they confirmed that Austria Customs were quite strict and therefore to the take the time to do this, which is completely contradictory and misleading to the 'few minutes to complete statement'. I confirmed that I had a normal amount of clothes [etc] and this was around 50 items for me to document on line which would take an hour. The customer service representative stated that clearly the time was dependent on the number of items & I agree and stated that if I only had a few items I would take hand luggage... No refund offered as I had not taken the insurance out. Avoid this company at all cost
Book it, pack and let someone else take it. Easy as that. Simple to book, picked up and dropped off when they said it would be. Used them before and will use them again.
I highly recommend it!
Everything has run perfectly, I received all the help I neede on time and the suitcase ariced very fast!
Easy, convenient and fast. Really recommendable for anyone looking for a solution to send extra luggage back home
All good, very easy. No issues and they delivered the bag right to my house doorstep from Spain to New York, USA.
The package drop off and pick up worked exactly as promised. It was convenient for me because I didn't want to haul an extra bag around Europe. My only problem, was that when I returned home I found my bag had been severely damaged. It was a hard shell suitcase and it was cracked and had a big hole in the top where rain or some sort of water intruded. My clothes are wet and my leather shoes actually had mold on them. They treat these bags like cargo apparently so I'm not sure I would use it again unless I had a pretty beat up piece of luggage that I did not care about.
My first experience & to say i was nervous that i wouldn't see my suitcase in time for my holiday was an understatement. However customer service put up with my endless queries & questions! But my bag arrived safely & return home was just as easy! I'd thoroughly recommend & would use again, no hesitation!
Did exactly what they promised and my camping equipment arrived in perfect order
Excellent service again - collected and delivered on schedule.
I used the service 4 times and I m so happy. Very quick, reasonable and excellent service.
Great service, reasonable prices, have no hesitation in using or advising folk to use.
Efficient and responsive to queries. I will definitely use sendmybag again.
We travelled to Belfast N. Ireland for a two week break so booked SendMyBag to take our two suitcases. Very easy to arrange booking and chose a date several days before our expected arrival in Belfast. The bags were promptly collected from our home and off they went. We were able to track their progress and knew when they had arrived at their destination. When we returned two weeks later our son took them to the DHL depot in Belfast and all this can be tracked. The bags were a bit slower returning but this due to security/custom checks. Two bags and lots of washing safely back at home. No problems handling bags on/off trains or at the airport. A very satisfactory solution.
We drive to the south of France in a small two seater car so no space for our luggage. Send my bags solves this problem by having our bag collected and delivered to our resort and then the reverse. Great, simple and reliable
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Paul, Thanks for your review. We include an alert, which must be ticked and agreed to individually when placing orders to Austria, the alert advises of the strict nature of Austrian customs; "The majority of shipments will be inspected by Austrian customs which can delay delivery by up to 10 days. Duties and taxes may also apply in some cases, ensure you review the customs section on our Austria information page before placing your order." The purpose of the packing list is to give a fair representation, a customs authority will not accept '50 x Clothes' but equally will not expect every item individually listed, a mixed suitcase typically might contain 10 - 20 distinct item types which can be listed in groups such as '5 x Trousers', '10 x T-shirts', 3 x Pairs of Shoes' and so on. Many Thanks, Send My Bag