SendMyBag Reviews Summary
SendMyBag has a rating of 4.6 stars from 1,026 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SendMyBag most frequently mention customer service, perfect condition and several times. SendMyBag ranks 1st among Luggage sites.
My luggage arrived very quickly, and safely. HIGHLY recommend. Very thorough instructions and extremely solid service with a low price tag!
Excellent. From first contact via email, to further contact by phone, the experience was handled efficiently and professionally. My suitcase was picked up in London and delivered to a Melbourne address 6 days later. All in good order- I was most impressed and will use this outstanding service again
Speedy service & arrived on time. Excellent tracking service and very easy to use
Send my bag collected and delivered as they said they would, such a relief to know my sons snowboard and bag were in safe hands
I absolutely needed a suitcase from home prior to my arrival at the hotel during a business trip.
The service was excellent from the beginning. No problem at all. Very professional.
Having never done this before I didn't know what to expect. However, even though it was a bit complicated, the process was explained clearly and efficiently. My bag arrived quickly, no hold-ups, no dramas. The courier support once it landed in Australia was excellent.
My suitcase took only 8 days door to door to reach New Zealand from UK.
The tracking info kept me informed all the way. Very satisfied with Sendmybag
Absolutely seamless. Would highly recommend this service. The app specifically makes it very easy to follow your bag every step of the way.
I was sending a box to Ireland which was advertised as £27, the total turned out to be a little less than £100. I entered all the correct details of the one box (size and weight). The box was collected, no issues. When arrived in the other country I got an email saying it will not be released until a payment was made because the box exceeded the amount. The box was 30x20x20 and under 30kg. I was desperate to get this box with my Newborns belongings as moved to another country. Then I received an email saying I needed to pay more for custom charges even though all the items in the box were personal belongings. Total scam.
è già la seconda volta che uso questo servizio e sono completamente soddisfatto! Consigliatissimo!
Super good, I just paid too much compared to the actual weight cause I was not sure at time of the purchase how much weight I was achieving, but ok
Seemed complicated at first but if steps are followed it works. I didn't leave enough time to get bag tags (would do earlier next time) however local ups shop saved the day giving me theirs. Pick up easy! Delivery was a day early which caused bit of panic but turned out okay! Fab service all in all.
Great price,picked up on time,delivered on time. What more can anyone ask.
I sent a framed painting to London. The whole experience...from the paperwork to the pickup to the delivery...was easy and ontime. Painting arrived in perfect condition.
This is the first time I have used send my bag to send my daughter's personal belongings to US. The website is very easy to use and gives all detailed information and really guides you through the process. The courier arrived and collected the box which was super fast to reach LA. All in all a perfect experience.
Cases picked up on schedule and delivered safely ahead of schedule
Clear instructions on packing, very efficient pick up and dispatch and arrived in no time, in perfect shape. Can't recommend enough.
I had a great experience wit send my bag. Service was excellent. Did what they said they would do. Very satisfied
My bag was picked up my duffle on the due day (a pick up window would be really useful) and delivered to Glasgow within 4 days. Very happy with the service. Not so happy when I tried to book return of the same bag to find that SendMy Bag would not return a duffle to the US. I did not receive a satisfactory explanation for why not.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rebecca, Thanks for taking the time to leave a review. Regarding the €20 clearance fee, the following text is displayed at every stage of the order process and must be ticked in agreement to in order to place an order; "If shipping 'Personal Effects' a €20 personal effects clearance fee is payable directly to our courier partner prior to delivery being attempted.". I can only assume someone else has placed the order on your behalf and not passed this information on, but as you can see we are very clear and upfront about this customs charge. With regards to the oversize fee, all boxes are scanned in transit and fees are raised for items which exceed the size or weight allowance purchased, while mistakes are rare, we have a straight forward dispute process, which is outlined in the email sent advising of the additional charge. I can see you are in touch with our team and they will be happy to walk you through the dispute process. Many Thanks, Send My Bag