SendMyBag Reviews Summary
SendMyBag has a rating of 4.6 stars from 1,026 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SendMyBag most frequently mention customer service, perfect condition and several times. SendMyBag ranks 1st among Luggage sites.
Excellent from start to finish
Stafff friendly and very helpful
Always there in person to take a call
Really, the service we needed and didn't think existed! It's just the most convenient way to send your things while travelling, affordable, reliable, great customer service, couldn't recommend it more!
Efficient and professional. Reasonable price. Would use service again
I have used SendMyBag twice and both experiences were easy and successful. Just follow the instructions exactly and you will have no issues with getting your bags/parcels to their destination. I will always use SendMyBag to get bags or boxes to my family in London. In addition, the driver that picked up my bags was very friendly and helpful. It's the best!
Bag was collected from London within a 2 hour time slot and delivered safely to Belfast the next day. Efficient and good value for money
My suitcase was picked up on time and delivered earlier than promised. It was wonderful not having to carry and check in luggage on my flight. All very efficient.
Regrettably, as with everything, prices went up 50% from pre-Covid days... so packages sent to Europe used to cost $125 now cost $185.
My bags were sent about 5 days before me and arrived two days afterwards. Excellent
Website very helpful. Forms quite lengthy but clear instruction given. Bag picked up in Scotland and arrived safely in Australia within a week.
Easy to use website
Excellent service and excellent value
As always shipment booking, collection and arrival go very well. Always on schedule. The only thing I would try to improve is for any surcharges that I sometimes get paid because maybe I make a mistake in entering the measurements of the suitcase. I would like to know right away and not suddenly after 30 days.
Very well organised, streamlined and easy to use. Team very helpful and respond to and sort issues very quickly.
Collected and delivered on time. However I disagreed with the price increase over size…
We sent a suitcase to Germany. Got there super fast!
Would give a negative rating if I could. Had 2 bags delivered, they lost one and damaged the other. On top of that are now refusing to process a claim. I have read other reviews to know they do this on a regular basis. I am sure there's some higher authority we can escalate this to, since quite a few of us have suffered in the last 6 months. Companies like this shouldn't be allowed to operate. 0 marks for doing there job and a definite negative on customer support.
The shipment went flawlessly. Everything safely arrived on time.
Apart from anything else, customer service at SendMyBag was exemplary. Day and night there was always someone patient and informed available at all times, through chat, or to speak on the phone. Even though I was packing my bag for the USA for the first time (with lots of fine and unexpected detail to consider about customs), and even though my bag was being sent over Christmas/New Year (with a few brief delays in the USA because of the holiday season) I was always kept informed and reassured. Those I spoke with each time gave me the impression they cared and their explanations and advice always carried through with positive results. It was a nerve-wracking experience as I was facing my own major relocation, but my suitcase got there in 100% condition, and they made it easy. I'll be using SendMyBag again whenever I need a courier. Big thanks. :)
Everything went smoothly. Collections on due dates and delivery of case as agreed. I will certainly use again and would recommend to all.
Excellent value from picking up the bag to delivery to your door. Easy fast
All round found the service to be very good and would highly recommend
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members