SendMyBag has a rating of 4.6 stars from 1,026 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SendMyBag most frequently mention customer service, perfect condition and several times. SendMyBag ranks 1st among Luggage sites.
The website is easy to navigate, with lots of useful information. Once you book the service, you are guided step by step through the process. The pick up and drop off were easy and according to schedule. The app lets you know what stage of the process you are in. Once the bag was picked up I was able to track it.
Sent a box to my daughter and arrived really quickly easy to fill in online forms etc
I have used these services quite a few times back-and-forth between the US, UK and Spain. Each time it has been quite easy and the tracking is really terrific. In fact, it has always come a day early! I'm really impressed by this company and how they can be so efficient in moving so many packages around the globe.
The service worked out perfectly. The instructions are a lot, so be sure you read them properly. You have to choose a day for the pickup where you'll be home the whole day because they will come at any moment.
Moving my luggage from Spain to Australia is huge positive surprise Finally something was done from beginning to the end without hiccups or nasty surprises or extra charge the fact that they picking up from your house organising custom clearance in both countries and delivering to house in Australia makes me so happy and I keep this company details on my file for the future reference
I expected it to cost significantly more to reunite me with my bag from london to rural Cumbria. It was good value and excellent service - the website was mostly east to navigate.
From pick up to final destination drop off the whole process seemed well organised and with excellent tracking I knew where the bags were the whole time. Delivery earlier than anticipated.
Would not recommend - if I had my chance over, I would have gone directly through DHL. I used Send My Bag in December to move six boxes from London to Barcelona. My box collection was missed two days in a row. It had serious consequences for me, meaning that I had to spend 23 hours in total over three days waiting in my empty apartment for collection, going out of my mind with anxiety. These were some of my final days in the city, and I missed a bunch of my plans, including leaving drinks and an award night at work. Staff consistently assured me the mistake wouldn't happen again, but it did. Nothing was done to ensure the boxes were collected on the second day, staff were almost all very rude and insensitive to the distress I was in. The boxes finally got to their destination late, causing me more problems. For all this, I was offered a 15% refund - a joke. I am sure many people have a good experience with this company, but what I can say is that if anything goes wrong, they are unwilling and unable to guarantee they sort the problem out and compensate for the impact on customers. I had far more help from DHL, who Send My Bag contract to do the pickup. Better to just pay a bit more and go with a more professional outfit like DHL.
This was my second time using the service, the process was smooth, and the bag arrived on time.
I can tracked my luggages through their app. Service was so professional and customer service is always reachable.
All good with the shipment, collected on time, delivered one day in advance. But by mistake they claimed that the measures I took were wrong, therefore I was supposed to pay an extra fee, I disputed it and eventually they understood it was a mistake. Overall, a good experience, would surely recommend and will use again.
We dropped our bag to the depot at 9am one day and the bag arrived at around 11 am the following day. Arrived safe and sound and faster than I expected.
This is the second time I use SendMyBag and couldn't be happier with the service. The first time I mailed a parcel from Italy to the UK and this second time from Sweden to Italy - both times had no problems with pick-ups and deliveries. Easy website to navigate and great customer service. Will def use SendMyBag again and would recommend it to others!
My luggage arrived earlier than I expected.
The online form process for collecting my luggage was a bit slow, but in the end I am satisfy.
Reasonably priced efficient service. Pick up time was not within time frame so need to be flexible re this
Everything was fine and went smoothly. I would recommend this service.
First rate service, exceeded stated timelines. All arrived 1 day ahead of stated timeline. I will use again and again and again
I am absolutely satisfied with the service provided by sendmybag. Would recommend
Very helpful and efficient. Good value for money. I would definitely use them again.
Answer: Scam, additional charges added, no explanation and letters of demand following, this is not an ethical business.
Answer: Avoid sendmybag if you can Would give a negative rating if I could. Had 2 bags delivered, they lost one and damaged the other. On top of that are now refusing to process a claim. I have read other reviews to know they do this on a regular basis. Companies like this shouldn't be allowed to operate. 0 marks for doing there job and a definite negative on customer support.