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SendMyBagReviews 1,026

4.6
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SendMyBag Reviews Summary

SendMyBag has a rating of 4.6 stars from 1,026 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SendMyBag most frequently mention customer service, perfect condition and several times. SendMyBag ranks 1st among Luggage sites.

This company responds to reviews on average within 7 days
GB
1 review
0 helpful votes
Follow Marguerite U.
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Easy to use, efficient service
April 26, 2023

The website is easy to navigate, with lots of useful information. Once you book the service, you are guided step by step through the process. The pick up and drop off were easy and according to schedule. The app lets you know what stage of the process you are in. Once the bag was picked up I was able to track it.

Date of experience: April 26, 2023
Singapore
1 review
0 helpful votes
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Easy and quick
April 26, 2023

Sent a box to my daughter and arrived really quickly easy to fill in online forms etc

Date of experience: April 26, 2023
South Carolina
1 review
0 helpful votes
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Excellent as Always!
April 26, 2023

I have used these services quite a few times back-and-forth between the US, UK and Spain. Each time it has been quite easy and the tracking is really terrific. In fact, it has always come a day early! I'm really impressed by this company and how they can be so efficient in moving so many packages around the globe.

Date of experience: April 26, 2023
Peru
1 review
0 helpful votes
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Perfect
April 26, 2023

The service worked out perfectly. The instructions are a lot, so be sure you read them properly. You have to choose a day for the pickup where you'll be home the whole day because they will come at any moment.

Date of experience: April 26, 2023
Spain
1 review
0 helpful votes
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No more stress just peace of mind
April 26, 2023

Moving my luggage from Spain to Australia is huge positive surprise Finally something was done from beginning to the end without hiccups or nasty surprises or extra charge the fact that they picking up from your house organising custom clearance in both countries and delivering to house in Australia makes me so happy and I keep this company details on my file for the future reference

Date of experience: April 26, 2023
GB
1 review
0 helpful votes
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First Class Service
April 26, 2023

I expected it to cost significantly more to reunite me with my bag from london to rural Cumbria. It was good value and excellent service - the website was mostly east to navigate.

Date of experience: April 26, 2023
GB
1 review
0 helpful votes
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Great Experience
April 26, 2023

From pick up to final destination drop off the whole process seemed well organised and with excellent tracking I knew where the bags were the whole time. Delivery earlier than anticipated.

Date of experience: April 26, 2023
Spain
1 review
2 helpful votes
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Would not recommend - if I had my chance over, I would have gone directly through DHL. I used Send My Bag in December to move six boxes from London to Barcelona. My box collection was missed two days in a row. It had serious consequences for me, meaning that I had to spend 23 hours in total over three days waiting in my empty apartment for collection, going out of my mind with anxiety. These were some of my final days in the city, and I missed a bunch of my plans, including leaving drinks and an award night at work. Staff consistently assured me the mistake wouldn't happen again, but it did. Nothing was done to ensure the boxes were collected on the second day, staff were almost all very rude and insensitive to the distress I was in. The boxes finally got to their destination late, causing me more problems. For all this, I was offered a 15% refund - a joke. I am sure many people have a good experience with this company, but what I can say is that if anything goes wrong, they are unwilling and unable to guarantee they sort the problem out and compensate for the impact on customers. I had far more help from DHL, who Send My Bag contract to do the pickup. Better to just pay a bit more and go with a more professional outfit like DHL.

Date of experience: March 12, 2023
Germany
1 review
0 helpful votes
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Fast and Efficient
March 7, 2023

This was my second time using the service, the process was smooth, and the bag arrived on time.

Date of experience: March 7, 2023
Denmark
1 review
0 helpful votes
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Excellent service
March 6, 2023

I can tracked my luggages through their app. Service was so professional and customer service is always reachable.

Date of experience: March 6, 2023
GB
1 review
0 helpful votes
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Excellent
March 5, 2023

Always efficient, nothing is too much trouble, bag picked up and delivered as expected very pleased

Date of experience: March 5, 2023
Ireland
1 review
0 helpful votes
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Good value
March 5, 2023

All good with the shipment, collected on time, delivered one day in advance. But by mistake they claimed that the measures I took were wrong, therefore I was supposed to pay an extra fee, I disputed it and eventually they understood it was a mistake. Overall, a good experience, would surely recommend and will use again.

Date of experience: March 5, 2023
Isle of Man
1 review
0 helpful votes
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Fantastic service
March 5, 2023

We dropped our bag to the depot at 9am one day and the bag arrived at around 11 am the following day. Arrived safe and sound and faster than I expected.

Date of experience: March 5, 2023
Italy
1 review
0 helpful votes
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Everything went smoothly!
March 5, 2023

This is the second time I use SendMyBag and couldn't be happier with the service. The first time I mailed a parcel from Italy to the UK and this second time from Sweden to Italy - both times had no problems with pick-ups and deliveries. Easy website to navigate and great customer service. Will def use SendMyBag again and would recommend it to others!

Date of experience: March 5, 2023
Italy
1 review
0 helpful votes
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Order in time
March 5, 2023

My luggage arrived earlier than I expected.
The online form process for collecting my luggage was a bit slow, but in the end I am satisfy.

Date of experience: March 5, 2023
GB
1 review
0 helpful votes
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Send my bag
March 5, 2023

Reasonably priced efficient service. Pick up time was not within time frame so need to be flexible re this

Date of experience: March 5, 2023
Italy
1 review
0 helpful votes
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Smooth experience
March 3, 2023

Everything was fine and went smoothly. I would recommend this service.

Date of experience: March 3, 2023
GB
1 review
0 helpful votes
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Faster than it said on the tin
March 3, 2023

First rate service, exceeded stated timelines. All arrived 1 day ahead of stated timeline. I will use again and again and again

Date of experience: March 3, 2023
Italy
1 review
0 helpful votes
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Great value
March 2, 2023

I am absolutely satisfied with the service provided by sendmybag. Would recommend

Date of experience: March 2, 2023
GB
1 review
0 helpful votes
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Excellent company
March 2, 2023

Very helpful and efficient. Good value for money. I would definitely use them again.

Date of experience: March 2, 2023