SendFlowers

I ordered flowers for my in-law who is ill and I wanted to cheer her up. I ordered flowers to be delivered to her condo. I told her they would be arriving on a Monday but I received an email that day that there was a delay and they'd arrive the next day. So then I had to let her know so she wasn't watching out for them. Next day I received another email that they were delayed another day. Embarrassing to have to tell her again about delay. The next day they called me and said they couldn't find a florist in her area and that they would have to send UPS, another day of delay! I wished I had never told her they were coming but since she lives in a condo building where there is no reception area, I wanted to be sure she knew they were coming. So finally after 3 delays, the flowers were delivered, but to the wrong building! Fortunately, the unintended receiver of the flowers called her(the phone #apparently is listed on address label) to tell her and she had to go to this other building in her complex to retrieve the flowers. She has cancer and complications from Covid and this was the worst way to attempt to wish her well! When I called to complain they only offered a $20 gift certificate toward my "next" order! Why would I ever order again after this embarrassing experience?
This company has to rely on finding a florist in the delivery area to fulfill the orders and my guess is that they have trouble in some areas, especially to match the price they want to pay in order to fatten their own profits. This is why you can't depend on them, in the first place, to deliver at all, and in the second place, to deliver what you ordered. Hence so many complaints about different arrangements from what was ordered. I have no idea if my order was even close to what she received as I was too embarrassed at that point to ask her!
I DO NOT recommend this company. Best to call a local florist in the area to deliver a quality arrangement, as I'm not sure that any ".com" internet orders are reliable.

It's the worst online shopping experience I've ever had!
This company is misleading and awful in every level possible.
I ordered flowers, chocolate and ballon a day in advance for my friend's milestone birthday. I called to make sure they received the order. I was assured that everything was fine with the order and that they'd deliver it on time.
On the day of the scheduled delivery (My friend's birthday), I received an email saying that they moved the delivery to the next day. The whole point was to send it on my friend's special birthday and not the day after. I even canceled another order before ordering with them, because the other company was honest enough to let me know they couldn't deliver on that day.
I was really upset and sent an email to SendFlower's costumer service. They apologized and wrote: "We would like to offer you full refund to show how deeply sorry we are for the substandard service demonstrated by both our company and our delivering affiliate".
At first I thought this meant that they would send the flowers to my friend a day later and refund the payment which showed that they cared, so even though they missed my friend's birthday, i felt that their apology might be sincere. After checking with them, just to make sure, I realized that they were showing me how deeply sorry they were by refunding the payment for a product and service they NEVER supplied and never intended to supply.
I was shocked. They didn't offer any solution. They just canceled my order.
It's the first bad review I've ever given anyone, because it really was a very upsetting experience, so yes, definitely STAY AWAY!

If I picked a date 10 days out I expect delivery to be on time. Y ask us to pick a day when u NEVEr deliver on time. Do BETTER

My mother-in-law lost her father, so I sent her flowers from sendflowers.com. Biggest gifting mistake I have ever made in my life. DO NOT ORDER FROM HERE. PLEASE READ.

The ONLY semi-positive thing about this review is that the flowers arrived at my mother-in-law's address during the designated delivery time period.

The next day, my mother-in-law was in the middle of grieving and making phone calls to relatives when either sendflowers.com or one of their contracted flower shops called her REPEATEDLY (4+ times in a row) and left a voicemail... get this... ASKING FOR HER TO RETURN THE FLOWERS TO THEM! I REPEAT. RETURN THE FLOWERS SENT TO HER IN HONOR OF HER DECEASED FATHER. Are you kidding me?! What company does this?! Who is rude enough to call her about any issue? Why not contact my phone number (filled out on the order form)?

She called me in confusion and I was embarrassed beyond belief. I immediately called the customer service line and asked them what the problem was, because the payment had gone through and the flowers had been successfully delivered the day before. They blamed it on the local flower delivery shop that actually fulfilled the order, but refused to give me the local shop's contact information due to a "privacy policy". They claimed that they contacted the local flower shop that made the delivery and they said they "never contacted the recipient" (LIE). Sendflowers.com then proceeded to blame the phone calls and voicemail on someone trying to SPAM CALL my mother-in-law (who spam calls for a FLOWER RETURN? RIDICULOUS!).

They refuse to refund me any money because they claim that spam calls are not their problem. Clearly, it was not a spam call and was some kind of mistake on their end. I assume between them and the local flower shop that they contract with.

Even if they DID refund me, the embarrassment and hurt they have caused my poor mother-in-law and my family doesn't even have a price worth fixing.

THEY ACTUALLY USED A FLORIST THAT HAD GONE OUT OF BUSINESS AND THEY WEREN"T AWARE OF THIS FACT! Never again! I ordered two bouquets, one to be delivered to Princeton, NJ, the other to Manhattan. They were both supposed to be delivered on 10/21/2020. Sendflowers.com sent me an email that the Manhattan one was delivered. It wasn't. I received an email from the recipients themselves in PRINCETON, NJ that they had received their bouquet. I called the company multiple times, they insisted both bouquets had been delivered, even telling me they had a signature from the MANHATTAN recipient, at 6:10PM on 10/21/2020. This phone call was at 9PM on 10/21/2020. This was a lie. They said nothing more could be done because the florists were all closed at that time. They then told me that they were very sorry, but the phone number of the Manhattan Florist who was supposed to deliver had a discontinued phone number, and they were no longer in business. All they could do was contact another florist and have a bouquet delivered on 10/22/2020. I asked about their guarantee. They said they could refund 10% of the delivery fee only. A bouquet was delivered on 10/22/2020. One day after they guaranteed satisfaction. This is not a guarantee, and I am not satisfied. I will never use this company again. Ever.

I spent a week trying to find the perfect arrangement for my sisters memorial service... and a company who delivered to the destination. I found it with this company. I placed the order online but realized afterward that there was nothing that allowed me to put in the TIME of the service. So I called and went over the order and got it straightened out. 30 minutes later I received an email saying my order had missing info. So I called. The person I spoke with said there was no street address. Well there most certainly was... don't know what happened to that. So I gave it to him. There were multiple times which he was trying to convince me that he could complete my order over the phone with me and it would be much quicker. I told him "no" that I wanted to place it through my PayPal account. So after he confirmed that all was good... he transferred me to another department as me having an issue‍. I went over EVERYTHING AGAIN with this person. Had the flowers... the date. The time... the address... the names... everything was in order. My transaction was complete. I was told I would receive an email to confirm the flowers had been delivered to the church that morning. I received my receipt and nothing else. Fifteen minutes left before the service begins... no email... at this point I'm sick with worry! I call them and am told that my ORDER WAS REJECTED... when I screamed WHY... I was told it was because they were short of staff! I could NOT and still cannot believe this! This arrangement was in remembrance of our sister from my brother and I because were in NH and could not attend the service in VA. This arrangement was our only way of being there to show our love and support. This is the most awful underhanded nasty unethical situation I have ever experienced! I was in the phone with a the supervisor who kept apologizing for the inconvenience etc. Not quite sure which is the truth... that they were understaffed... they don't do weekends... or whatever else he said! I honestly believe that if I hadn't called that I would never have known and my money would not have been refunded. I was also promised a courtesy arrangement to be delivered to my VA family on Tuesday. I have a confirmation number for this but never received a confirmation as the "supervisor" had told me he would send. This does not end here! I am now seeing all these crazy awful reviews and can NOT understand how the attorney general allows these people to be in business!

No flowers for my 94-year-old mother on Mother's Day. Supposed to deliver on Friday, still nothing!

Awful. Just awful! I am so incredibly angry right now. I ordered Mother's day flowers on May 1st to be delivered the DAY BEFORE (the 9th) Mother's Day. The florist never delivered them, so I called ON Mother's Day early in the morning and Sendflowers apologized and said the florist would definitely have them out today (Mother's Day). This was after being on hold for 20 minutes, getting disconnected and having to call back again and wait another 20.5:00pm on Mother's Day (Sunday) my mother had not received her flowers. So I called Sendflowers again. After 35 minutes on hold, was told NOW that "because of the amount of orders, the pandemic, and lack of flowers" that they will not be delivered until WEDNESDAY. I cancelled my order. I am so livid right now. Not only would it not be delivered on Mother's Day (after I had ordered 10 days prior, and was supposed to be delivered on SATURDAY) but it now wouldn't even be delivered on time for Mother's Day. I asked which florist it was and they wouldn't tell me! That's such BS! Why would they tell me the morning of Mother's Day that it wouldn't be delivered instead of PROMISE it would (then later told its because they have a lack of flowers!?) GTFO. I'm so mad. I drove around at 5:30p at night looking for some left over flowers I could give my mom. Finally found some unbloomed flowers and gave them to her at 8pm! Had they notified me sooner that they wouldn't be able to complete that delivery, I would have been able to get my MOTHER something DECENT. They had no remorse what so ever. I will NEVER be using them again, and I will be telling my friends also.

Terrible. Buyer beware! Per my LOCAL florist these people are called "order gatherers". MOST LOCAL FLORIST WILL NOT ACCEPT ORDERS FROM THESE SITES BECAUSE THEY CAN NEVER MEET THE EXPECTATIONS OF THE CUSTOMER & THEN THE FLORIST GET THE BLAME!
Here's how it works. You go online & find an arrangement that you like. You schedule delivery & pay for it. Someone in another part of the world gets said order, google searches flower delivery for your zip code & starts calling local florists to order a SIMILAR arrangement. In other words you will not get what you asked for. It won't come in the same vase, it likely won't even contain the same flowers or colors. The problem here is that florists have CAUGHT ON to this & don't accept these orders from third parties. They know that when they deliver an arrangement it will not look like what someone ordered & they will get the blame for it. NOW the website has your money & can't find anyone to deliver! They didn't even bother to let me know that they couldn't find a florist! I called them 6 times on the day of delivery to find out an estimated time of arrival so that I'd have somewhat of an idea in case I had to leave for a few minutes. Every time I called I had to hold forever & when I finally spoke with someone it was a person with a thick Indian accent who gave me the same script "Your order is scheduled to be delivered today between the hours of 9-5pm. Rest assured your order will be delivered as promised". They would never tell me the name of the "florist" they had used. My guess is because the couldn't find one. Do yourself a favor & deal locally with a reputable florist. You'll save yourself some money, time & headache. Using Send Flowers left me frantically searching for a Mother's Day arrangement the day before mothers day. Luckily my local florist had some left but it wasn't what I was looking for & I had to take what I could get. Fortunately I used Amazon Pay & got my refund back same day after reporting that it didn't arrive.

I could not be there for my mother's birthday, and because of this company I could not even give her a proper birthday gift as well.

From You Flowers LLC, also known as SendFlowers.com or FromYouFlowers.com, is a terrible terrible company. I deeply regret not having read reviews about them prior to my order because as with the dozens of other people on this site - I had a bitterly disappointing experience with this company. For my mother's 60th birthday, I placed an order for a same day delivery of a Premium order of the"Hugging Bear Bouquet."

Well, the birthday came and past and my mother received nothing. By midnight of her birthday, I took called the company again and again to ask about the order and after 10 minutes of redialing, I managed to talk to someone who said that it must have been a problem with the florist but since it was late at night, the company would talk to them the next day about the delivery. Unfortunately, a birthday is a once in a year occasion and after having a unhappy conversation with my mother about my failed surprise, she stated that she would rather see that I get my purchase reverse than for her to receive a late delivery.

The only saving grace in all of this was that I made the purchase through PayPal where I was able to file a dispute against From You Flowers, LLC and receive a total refund. Within my claim, I listed the facts that I did not get same day delivery as promised and that I was not even updated about any problems with delivery. I also stated that I would take my grievances to social media and the Better Business Bureau. Despite having received the refund, I am still hurt that I was not able to surprise my mother on her birthday. I can't go back in time to change that; however, I can report this company to the appropriate authorities to prevent them from deceiving other gift givers like myself.

TAKE YOUR BUSINESS ELSEWHERE.

This was by far the worst experience I have ever had purchasing flowers. These were the first flowers I've bought my wife since we got married. Here's my feedback.

I purchased from their site because they offered "same day delivery". That didn't happen. The day was Yesterday that was important NOT today. I called customer service to find out what was going on and their customer service rep named Petal made the experience horrible. I placed my wifes name as the recipient and she said I didn't and that she can't talk with me. We went in circles for about 5 minutes then I asked for a supervisor. I spoke with Rej who promised that she would issue a 50% refund which was the only thing that was done right. I clearly told her that the last rep said I didn't put my wife's name Deanna as the recipient and to make sure 100% that it is included and to make sure that her name is spelled correctly and not as "Dianna" as everyone does. She promised that her name would be the recipient and that it would for surely be spelt correctly. My wife said she was walking out the gate and a creepy man ask, "Do you live here"... never identified himself in the beginning and she said she felt nervous of a stranger asking if she lives at that address. Then he says, "I have flowers for David", so shes wondering why someone would be delivering flowers to me and begins to wonder who's sending me flowers. Then he says, "wait, are you DIANNNA". No her name is not Dianna, it's Deanna and the "supervisor" Rej said it would not be wrong. Well it was, and then I get home and I look at the flowers and they were not even close to the flowers I ordered on their website.

So they showed up the next day, creeped out my wife, addressed to me not her, then called her the incorrect name and the flowers themselves looked nothing like what I ordered. I used to order from 1-800-Flowers and decided to givethem a shot because of the same day delivery. But seriously? How can so many things go wrong? I wonder if there's anyone there who even cares what the customers experience was. Because I'm not even a complainer. I'm a pretty laid back kinda guy. But this was just disgusting. And I paid for this?

THEY DIDN'T DELIVER AND LIED TO ME FOR SEVERAL DAY SAYING IT WOULD DELIVER AND IT DIDN'T. HAD TO GET A REFUND. DON'T USE THEM!