SendFlowers

Ordered flowers for me and my wife's anniversary and they never delivered. I received an email saying they delivered, but nothing ever showed up.

I ordered flowers for my 97 year old father upon his return from the hospital. He lives on the third floor of my brother's house. I received an email stating that the flowers had been delivered yet my dad never called to tell me he had received them. I called my brother, sister-in law and nephews to ask them to check the backyard, porch and side of the house even though they were home when the flowers were supposedly delivered. Flowers WERE NEVER DELIVERED! THEY SEARCHED ALL OVER FOR THEM. I WAS LIVID AND I WAS TOLD I WOULD RECEIVE A FULL REFUND FOR THIS RIDICULOUS SNAFU AND A FREE ARRANGEMENT FOR MY DAD. GUESS WHAT - THE FREE ARRANGEMENT WAS NEVER SENT TO MY DAD AND MY DAD NEVER RECEIVED WELCOME HOME FLOWERS. TOTALLY UNACCEPTABLE. I AM BEYOND DISGUSTED. NOT ONLY DID THEY ROYALLY SCREW UP A SIMPLE HOME DELIVERY, THEN THEY LIED ABOUT SENDING A COMPLIMENTARY ARRANGEMENT. I HAVE SPENT A TON OF MONEY WITH THEM OVER THE YEARS AND SADLY, THIS ISN'T THE FIRST TIME THEY ROYALLY SCREWED UP. NEVER AGAIN.

Tania Y.
Q: AHHH I am kicking myself for not looking for reviews on this before I ordered. This is THE ABSOLUTE WORST flower company. I ordered this for same day delivery on Friday, and it's Tuesday now and I'm trying to get in touch with customer service to find out where my delivery is. I contacted someone yesterday and they basically said oh, that's strange it wasn't delivered we'll try and figure out why. We can't help you, we need to talk to the florist.

You do understand that if it's someones birthday and you deliver flowers 5 days over, it's TOO LATE. If it's Mother's Day, it's TOO LATE! Not only that, but the occasion is OVER and you can NEVER go back to fix it.

I am on the phone with someone now and the same thing, let's get in touch with the florist. Shouldn't you have done that 4 days ago when the flowers weren't delivered?

By the way, as soon as I ordered I received a call from someone saying they couldn't fulfill the same day delivery - which I was okay with - and they would deliver the next day. I thought, wow what great service. Wow was I wrong.

Seriously go somewhere else. I usually use a different company but I decided to try this out for some reason. Don't do it.

Ordered a table centerpiece for Christmas on12/20 never came - they better give me a refund - that is the least they could do! Awful! Don't use!

Made continuing promises and never could follow through.
Completely gave miss information and tried to use refunds to hide inability to deliver

The flowers were the best flowers I have sent to my wife in the 42 years we have been married. She loved them

I would like to blame the absolutely horrible service on only SendFlowers.com but it is also the florists that they chose to use. I purchase flowers weekly. Sometimes up to three times a week, every week. I gave SendFlowers.com multiple opportunities to correct their issues to no avail! The issues that occurred with me ranged from no delivery, to delivery to the wrong address, to delivery of the wrong bouquet, to inadequate flower substitutions. I understand that things that are outside of our control happens, however, when I addressed these issues I even pointed out their own policy to the customer service representative that the customer will be contacted if there is an issue or if the arrangement cannot be delivered as ordered. Only a week ago, after an issue with my order occurred, I even received a guarantee that they would contact me in the future with any issues. That was a lie. My latest order was not delivered with the excuse that the delivery man dropped the flowers and tried to knock on the door to let the recipient know however no one answered the door. It outraged me to understand that they essentially tried to blame the recipient for their failure. They have my phone number, my email, and the recipient's phone number, but no attempt was made to ensure the order got delivered and absolutely no attempt was made to contact me until I had to call them the next day to find out the issue. They have a terrible business model and do not deserve anyone's money! Two of the florists that had the biggest issues are in Indianapolis, Indiana and they are Del Rio Florist and Bokay Florist. Terrible, Terrible customer service and delivery practices.

I placed an order and inadvertently provided the wrong information. The company was notified immediately and stated the bouquet would be picked up. 3 days later the bouquet wasn't picked up so I had to reach out. I was told again the flowers would be picked up and re-delivered. 5 days later nothing was done so I call back. Now I'm told not only did they NOT pick up the flowers but they are also NOT going to deliver them to the address I provided. I have no problem paying a delivery fee but because they did not pick up the flowers and now the bouquet is 5 days old they want me to pay for a new bouquet. I requested to speak to a Manager, instead I got I Supervisor who regurgitated the same nonsense. At that point I was really frustrated so I hung up. The Supervisor had the nerve to call me back to reiterate I would have to pay for a new bouquet. The fact that she called me after I ended the call without a resolution is mind blowing to me. I will NEVER ORDER FROM THIS SECOND HAND UNPROFESSIONAL COMPANY AGAIN!