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How would you rate SendFlowers?
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Illinois
1 review
0 helpful votes
Follow Joan B.
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Please do not use this company! I wish I would have read the reviews! Spent 50 dollars on weeds! Actually 5 flowers! It's so sad because they were going to someone who truly deserved beautiful flowers!

Date of experience: August 26, 2021
California
1 review
0 helpful votes
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Order# ******* I ordered bear bouquet and received tiger. The flowers are all different. The size is smaller than premium either. They have no confidence to duplicate what shows in the picture and redeliver. They just gave me a refund of $25.86 for a $117.96 order. Terrible services. Stay away from this website!

Date of experience: September 19, 2023
Michigan
1 review
1 helpful vote
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Poor quality and customer service
February 15, 2023

I ordered a nice bouquet for valentines day for my wife and she received what looked like floor cuttings with wilted roses thrown in and their customer service thought it was fair to charge $60. Don't waste your money.

Date of experience: February 15, 2023
California
1 review
1 helpful vote
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Just ok
July 4, 2022

Flowers were delivered promptly, and per instructions. Paid $37+ for the middle option (deluxe?). Not sure arrangement was worth it. It's a cutesy arrangement. But smaller than expected and nothing special to me, you be the judge. With just one rose, 5 carnations, and some filler flowers, it's maybe too expensive for what it is? Flowers seemed fresh though. Not overly impressed. Don't think I would order from them again.

Date of experience: July 4, 2022
Texas
1 review
0 helpful votes
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After reading all these negative reviews I was really leary about using this business but decided to give it a try and was pleasantly surprised. Good price for a beautiful arrangement. The only thing wrong was their tracking option, it doesn't work. However, customer service was quick to respond to my inquiries. I would use this business again.

Date of experience: December 18, 2020
District of Columbia
1 review
1 helpful vote
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Good, until they're not
February 14, 2018

I have ordered flowers from SendFlowers.com about a half dozen times in Texas, DC and Illinois. The first several times, I got fast service and decent looking flowers. The last time, I paid $60 to have some violets delivered to my wife's work for Valentines Day. The flowers that came left a lot to be desired. I initially complained and didn't get a great response, but after a kind of heated email, I got bumped up to a supervisor who offered to send a new bouquet for free. When the new flowers came, they were great and everyone was happy.

So 9 times out of 10, SendFlowers.com has done a good job. I'd have given them 5 stars even with the one bad experience except I really had to throw a tantrum to get them to make it right. But they eventually did so I've revised my review upwards to a 4. Thanks for working with me.

Date of experience: February 14, 2018
South Carolina
1 review
0 helpful votes
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Never delivered
May 7, 2024

On April the 28th I ordered flowers for my sister for them to be delivered on May.The fourth 2024 they never arrived.I spoke with 4 supervisors you all don't have a corporate number until today which is May 7th 2024
I had to cancel, and ask for a refund on this order.

Date of experience: May 7, 2024
South Dakota
1 review
0 helpful votes
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DO NOT USE THIS COMPANY!
July 16, 2024

It's probably my mother's last birthday. I wanted to wish her a happy birthday with beautiful flowers. This so-called company canceled my order at the last minute and offered me $3.18 as a refund-- what I paid for expedited delivery! Needless to say, my mom didn't get her flowers. I am devastated and angry. DO NOT USE THIS COMPANY FOR FLOWERS! GO LOCAL!

Date of experience: July 16, 2024
New York
1 review
0 helpful votes
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Scammers
March 22, 2024

I ordered a bouquet of flowers for my husband so that it could brighten up his day at work for one. I paid for expediting shipping, but did not get shipping before 12. Then I told them I would like a full refund I had to argue with customer service about getting a refund. I was promised a refund within once to three business days which the money was took out of my account and now they're telling me that they can't give me a refund, this is a scam. I would never order another book of flowers from this place and I wouldn't recommend you do it either.

Date of experience: March 22, 2024
Kentucky
1 review
0 helpful votes
Follow Cindy L.
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Not the flowers I ordered
March 28, 2024

I ordered the flowers in the 1st picture 3 weeks before they were to be delivered, the 2nd picture is what was delivered. Looks nothing like what they advertised that I ordered. If there was going to be that big of a difference then they should have made me aware of the situation. Bad business if they are going to just send out what they want & not what the customer ordered. I will not be ordering again.

Date of experience: March 28, 2024
Indiana
1 review
0 helpful votes
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Worst service ever
June 22, 2024

AWFUL service! My delivery was for June 17, that day I tracked my order and it said it was delayed, until
Next day, I called costumer service and they told me they were not responsible of the delivery. Long story short …. The delivery was done until June 21st. Obviously the flowers were horrible, it had a chocolate box as well, and chocolates were MELTED!. And they told me that they were going to make me a total refund, which I did not receive as well.
NEVER NEVER EVER use this site please.!

Date of experience: June 22, 2024
Texas
1 review
0 helpful votes
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TERRIBLE COMPANY
June 25, 2024

AVOID THIS COMPANY AT ALL COST! CUSTOMER SERVICE IS IN INDIA THAT SHOULD TELL YOU.
IF THEY WERE THE LAST FLOWER COMPANY, I WOULD GROW THEM IN A WHEELBARROW ANDE PUSH THEM FROM DALLAS TO FT WORTH. I KNOW THEY WOULD GET THERE BEFORE THESE IDIOTS WOULD!

Date of experience: June 25, 2024
Tennessee
1 review
0 helpful votes
Follow Cindy S.
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What was pictured in order was not what was sent. I spent over 50.00 for something that wasn't what I ordered. They actually came through and refunded 50% and sending another bouquet.

Date of experience: July 6, 2024
GB
1 review
0 helpful votes
Follow Ingrid J.
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I ordered flowers and chocolates for my sister's birthday on the 23rd of March.

I specified for it to be delivered on Tuesday 26th of March.

It was delivered at 7pm when the birthday was half over and the flowers were lethargic, limping with life and the chocolates were a melted mess of confectionery.

I was heartbroken!

My sister and I are very dissatisfied, disappointed, and utterly disheartened at the quality of the product she received.
Please don't order from this company.

Date of experience: March 31, 2024
Florida
1 review
0 helpful votes
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HORRIBLE
March 5, 2024

We order flowers to make our loved ones feel loved and special. This place will mess up everything about the whole process. Save yourself the headache and don't order from here!
You can't understand the customer service, they put you on hold for EVER, your flowers will be late, dead or not show up at all. I hope my review saves some of you from wasting your time. I can't post any photos of the flowers because they haven't arrived yet.

Date of experience: March 5, 2024
Georgia
1 review
0 helpful votes
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Embarrassment to My Client
April 30, 2024

I sent a $75 bouquet to a client in memory of the founder. They were delivered on a Monday. I asked the customer to send me a photo on Wednesday afternoon ~ ZERO of the blooms had even started to open therefore there were just a few sparse greens (awful) and 2 or 3 small carnations/daisies that weren't even in full bloom. The picture on the website of course shows a full bouquet in full bloom. I emailed SENDFLOWERS and they send the flowers are sent overnight in boxes and therefore won't bloom out for days ~ it took FIVE days for the flowers to begin blooming ~ I will never order from SendFlowers again. I have always believed that SendFlowers were from a florist NOT just delivered by a florist.

Date of experience: April 30, 2024
Arizona
1 review
0 helpful votes
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Avoid at all cost
March 1, 2023

Avoid this scam of a company. Flowers delivered two days late, not at all what was ordered, and customer service is non-existent. The automated phone service doesn't even work correctly. Complete trash from start to finish.

Date of experience: March 1, 2023
GB
1 review
1 helpful vote
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I had great experience with send flowers.com, order was placed for the same day delivery to address in Missouri and beautiful flowers arrived as promised! Seems like people tend to leave negative comments but not so eager to share positive experience

Date of experience: April 9, 2021
California
1 review
4 helpful votes
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Missed Deliveries Wrong Arrangements
February 15, 2024

Do not use this site to buy your flowers. The cheaper prices may attract you but you'll be disappointed. My first order arrived within the scheduled time but they had sent a cheaper arrangement from what I ordered. I tired again on a separate occasion and they completely missed the delivery date without any follow-up. Go somewhere else please.

Date of experience: February 15, 2024
Illinois
3 reviews
4 helpful votes
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Poor customer service
February 8, 2021

No cancellation. Ordered flowers for a friend and she went on vacation. I emailed 4 days before they were to be delivered and they pretty much told me to bad. So now my friend will come home too $50 worth of dead Rose's. Waste of money. Save yourself the time and frustration an order locally through a local florist.

Date of experience: February 8, 2021

Overview

SendFlowers has a rating of 1.1 stars from 1,245 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SendFlowers most frequently mention customer service, next day and full refund. SendFlowers ranks 270th among Flower Delivery sites.

service
414
value
404
shipping
384
returns
284
quality
358