SendFlowers

I should've read reviews before I ordered. Tried same day delivery, didn't happen. Got an email apologizing, but that they would be sent "as soon as possible tomorrow". By 2pm, still nothing. So I called. After holding for over 10 minutes, spoke with someone who said they'd be there today between 4&6pm. At 5:56, I received a call saying the flower shop didn't want to drive that far so they were working with another shop, so my delivery would be scheduled tomorrow. I told them no thank you, please cancel the order and refund my money. Hopefully they will but looking at this, I'm not optimistic.

Unbelievably poor service. The company doesn't deliver on what they say they will do. Then you can't get hold of someone to help. Chat ended after 13 minutes of holding with no one picking up. Called and was on hold before anyone picked up. Automated system couldn't understand 9 basic numbers. Only to be topped off by speaking to someone who couldn't understand English and nor could she speak it. To make matters worse she put me on hold two more times for an additional 10 mins. Just a sunk cost and I gave up. If you need to send flowers, don't count on SendFlowers.

I had flowers delivered to a dear friend, they never came when promised but 2 days later and did not match what i ordered at all but sent a sloppily pathetic looking version instead. Very dissatisfied with service received.

I ordered flowers to be delivered to my mom's work for her birthday. The website let me put my entire order through, charged my card, and sent me a confirmation email. 10 minutes later I received an email stating that the delivery address was too remote. Really? Because you took my money just fine. After spending 30 minutes on the phone with customer service, the best they could offer was a refund within 24 to 48 hours. My mom's birthday is tomorrow and I have $70 unaccounted dollars missing from my account. I don't have an extra $70 dollars lying around to place an order elsewhere that can actually fulfill the delivery. I am sincerely hurt and disappointed by this website's oversight and inability to correct it to help me out. I have never written a review on a company before, good or bad, but this experience takes the cake. I would reconsider using them for any of your important occasions.

I would give them 0 stars but i had to click on a least one. Total third party scam. Advertises same day deliver but doesnt follow through. How can you say that and then the florist delivers 5 days late? Wanted flowers delivered for 5/7/22. Not even same day. Ordered on 5/5/22. Now it's 5/9 and they are saying they will delivered on 510/22. Got an electronic message that the delivery won't be made until 5/11/22. UNSATISFACTORY!

We ordered a gift basket for our ill daughter after being assured on the phone of same day delivery. After numerous phone calls to them (which were ignored or hung up on), it was delivered more than 24 hours later. No return call to answer our questions, no apologies, no explanations. I would never ever order from this company again. It takes a lot for me to go out of my way and write an online review, so this tells you how horrible our experience was.

Can you find 10 differences here? Well, Send Flowers can't. Picture on the righ is a premium fruit basket I've ordered for my sister's b-day, the one on the left - is what her neighbor found lying on the floor in a different part of the building. Isn't that beautiful?

One day before the delivery date I've contacted their chat to inform I'd love them to call the receipt in advance to make sure she's not away, cause I've learnt there was a 2 days trip planned. Online representative promised that everything is under control and then in a couple of days my sister is glad to receive these greeting, made of 4 apples, 1 orange and 1 pineapple, that you can buy for $20 elsewhere, but Send Flowers' proudly name this premium basket'!

This is not for the first time I've shopped with them, but the last one for sure. Never had any experience like that and never though I would.

Wanna congratulate your enemies? Do this with sendflowers.com, these guys know their job well

If there was a negative star option, that would be mine. I wish I read the reviews before ordering, like a lot of victims here, but I didn't so please save yourself now. It took over 28 hours for a small arrangement to be delivered, and it looked atrocious - absolutely embarrassing. I chatted with 8 different agents that ALL gave me the same BS response - and then escalated VIA email where I kept getting a certain percentage of refunds, but never actually got anything back. Save yourself the anger, headache and embarrassment by not using this company. You get what you pay for.

My husband ordered two dozens of roses for our wedding anniversary. When I opened the box, the flowers were dry and ALL of the flowers were already partially black. It was shocking since we never received this condition from other online orders. Wrote nice email to them but no response...

I ordered pink rose bouquet for my daughters 18th birthday. I received carnations with 2 red roses and a huge green bush in it. Not arranged nicely. It sucked. I called and they agreed to give me back half the order that was a day late. I will never use them again.

Barbara NYC

Placed an order for next day delivery (co-worker in the hospital). Received an e-mail 24 hours later saying there was a delay. So, in the AM I contacted them and they couldn't tell me anything about my order. Later, I received at 'credit' of $12 and I thought "hey... we'll try again. I know Los Angeles can get crazy" but to be clear it's not a credit and cannot be used on anything you'd like. Their customer service is useless and it's honestly one of the worst online shopping experiences on the whole I've ever had. DO NOT USE THEM. Pay the extra $10 from another online florist, save you a headache and late flowers.

I have been trying repeatedly for weeks to have my account, which I've not used in 6-years, deleted. It's impossible!
There's no way to do it from my sendflowers account and everyone I've spoken to in customer service is completely clueless. They keep repeating the same canned response about logging into fromyouflowers.com, which makes no sense at all since my credentials don't work on that site.
SendFlowers does not allow users to remove/close their own account and they apparently have no technical expertise to do so themselves.
Stay away from this company. Your best bet is to find and directly contact a local florist wherever you're trying to have flowers sent. You'll get better quality flowers and much better service.

I should've gone by the negative reviews I read, but I decided to give them a try and I was disappointed. Paid for the "deluxe" sized bouquet which states "as shown" and our recipient got an arrangement half or smaller than half the size and no ribbon and different vase. What a scam. After 4 emails with customer service, I was given 25% refund the product. I wasn't even asked if I was ok with that or offered another option. We were counting on this company for this long distance birthday flowers gift for a loved one and they fell through. Never again.

STAY AWAY! What my friend received was completely different than what I paid for. Not even close. They said they had to use alternative flowers but you tell me, do they look like 'alternative'? I also ordered Happy Birthday balloons and other 3 colored balloons but they never arrived either. They substituted those 4 with this one smiley balloon that I never wanted. They just print the card in a normal A4 paper. If I knew this is what I was going to get, I wouldn't have considered ordering from here. They only offered partial refund. Oh and it didn't arrive on a scheduled time either. It arrived when the birthday party was over.

The day before yesterday I ordered a bouquet for a family who has lost their son. I have never sent anything to another address than mine, outside my country. I don't live in The US. So I was worried it might not get in time. But SendFlower team did all they could to make it all perfect
Their team is just the best. Super service, great communication, very helpful and fast shipping and handling. So if you need flowers for any occasion, order here. Fast delivery and great quality This store is highly recommended!

We were excited to send flowers to my mother in law to-be as she recovers in rehab. Unfortunately, the $70 bouquet and delivery charge was less than satisfactory and did not at all appear as pictured online. The vase was filled mostly with filler greenery. It lacked in resemblance so much so that my fiancé did not even recognize the bouquet as being from us when his mom shared it with him. Our note was not attached. The only positive was that it was indeed delivered same day. I sincerely wish I'd done my normal diligence by reading the reviews before spending money with such a poor company. Upon chatting with customer service, they refunded $11.20. They indicated the delivering florist apologized for the error. It was beyond an error, obviously they are selling expensive bouquets and pocketing the funds while delivering a less than sub-par product. What was received vs. What was ordered. How sad.

I ordered a nice bouquet of flowers for a friend who unexpectedly lost a young spouse. It took 10 minutes to place the order - I even called as opposed to placing order online to make sure it would be delivered the same day. I got an email hours later stating "We're Sorry... You're order won't be delivered for 3 days :( We are crushed - this is not a legit service. Don't offer services you clearly can't provide. A phone call giving me an option to order elsewhere would have been good customer service. Really disappointed that I trusted this company!

Ordered flowers and candy to be delivered to a sick friend for $60.00 Had to ask her if she received them. No she did not. Called customer service and they told me they would get back to me. Not yet. Requested a refund and they sent me a link to track the order, only their tracking system says my confirmation # does not exist. Do not use this company. They were a recommendation on Ebates. Never again will I trust those recommendations. Should have used somebody reputable instead. Buyer beware.