Send A CakeReviews 134

I can order a cake for my daughter birthday and was to delivered by 2/11 and the cake was late and damaged so I tried to call them and left 4 messages and I feel r not get a call back. If I knew they used ups I would never ordered also I called customer service about my cake being late and damaged when received it. The 1st rep hung up on me when I asked to speak to a supervisor it's apparently there is no supervision.DO NOT WASTE YOUR MONEY THE CAKE COMES LATE AND DAMAGED AND THE CUSTOMER SERVICE IS INCOMPETENT

I received the cake on my birthday from my friend. It was beautiful and the butterflies worked wonderfully. The silk flowers were beautiful. But…. The cake? It was terrible, dry, hard, had no moisture and I believe was just not wrapped correctly and air got in under the dome. It was not edible, and I almost flipped my lid when I looked to see how much it cost. Definitely NOT worth that, no where near that. I have not told the person who sent it to me, but I need to so she thinks twice about it next time.

Although the idea is lovely and the product looks great on their web, if you need a gift sent anywhere near a holiday like Valentine's Day you are $#*! out of luck. Needed something delivered on the 11th, but it's too close to Valentine's which means the kid could receive it any day between his birthday and three days later. I don't understand why, but ok. Also, their web says for best customer service email. Once you receive their reply it states that it'll take them 24-48hours to get back to you. So you're better off calling and waiting 20 mins.

They think it is acceptable to deliver a perishable food item 1 week in advance. And their response was to just ask the recipient to store in the the refrigerator for 1 week before opening. I requested the owner to call me directly but they never did.

The Valentine bundle, Not worth the money. Reading what you get, seems like 4 different things. Nope! 1 box with everything listed. NOT worth the price at all. Never get my business again.

If only I had taken the time to check reviews before I ordered a cake. So far, their order process is flawed, I had to reenter all my card, email and address Four times before the order processed. I'll send another after I get the product. There is no way the trust finder rating is accurate at 4.5 when the BBB rating is 1.4. Maybe I'll get lucky……

I ordered to surprise my boyfriend for Valentine's Day but they planned shipping and delivery orders a week before Valentine'day and denied refund
U want to get gifts to someone for special day please away from Send a cake that's not right for surprising
Thank you for reading my review that will help u made right decision for special ones

Ordered an exploding box cake with music and candy. Shipping confirmed it would be delivered on 2/4. On 2/3 tracking showed it sitting in Memphis. It is 2/6 &it's still sitting in Memphis. Sendacake said they can only refund the shipping and the non-delivery is not their fault.

I ordered a cake last year that never got delivered. It took me forever to verify that with customer service. It never got there. They refunded my money but I told them they should refund my money and send a cake. They would not do that. I decided to give them another try and was supposed to have another cake delivered yesterday that is still not there. It defeated the whole purpose of why I sent the cake. If this one does not show up I'm going to call the Better Business Bureau

Very disappointed, tried to aire my grievance with the delivery service only to be cut off wanted to surprise my son with a nice remembrance for my first time away for his birthday they failed

Sucks the website doesn't allow real reviews, it goes to the admin for review.

We did the Harry Potter exploding cake for my moms birthday. Box stunning, the explosion was awesome. We loved the music, lights and Harry Potter butterflies. The super tiny cake was super cute: but a single serving and the nastiest cake we've ever tasted. Worse than easy bake oven.

Too expensive to be unreliable & to not give refund. 1 child at the same house received her cake surprise on time. The other 2 little girls got theirs 4 days later. How to explain a bad business to 2 crying little girls who have been through recent trauma!
Just use a different business

100 dollars for a dollar tree pastry. In this economy?!?! Well I should be ashamed of myself for going through with this unforsaken purchase. I'm obviously a glutton for punishment. Goodnight.

Ordered a cake for my sister's 40th birthday,
Cake was delivered but the driver left it at the entrance of the building on the floor and it got stolen, i asked for a discount and some help to get issues resumed, but they decline any responsibilities and just stopped answering my request…

I came across Send a Cake in a Facebook ad and gave it a try for a birthday present for my Mom. Quick and easy to order with lots of options for extras; fairly reasonable price. It arrived exactly one day ahead of time. Mom loved the butterflies and the cake, it's a great surprise for those who are hard to shop for. I 100% recommend them and will definitely shop again.

I ordered two cakes from Send a Cake and their website was very misleading. I selected the candy surprise and the paid extra for butterflies, thinking it would have both. Apparently it negates the candy. I paid extra for a card that is a pop up but blank, the personal message it's on it. The cake is soooo tiny! I should have sent a cookie basket or something else for this price!