Send A CakeReviews 134

I wished I had seen these reviews before I ordered a cake. Initially I thought it's a cute idea- but the birthday cake arrived two days early even though I paid a higher price for a delivery on a specific date. I did reach out to the customer service and the answer was that they can't control the delivery date. In my option they should not let customers pay a higher price for an exact date if they can not control it.
Altogether it was a disappointing experience: a very high price for a small cake on the wrong date.

The worst company! DO NOT ORDER if you want on a specific day. My twins are away at college. I ordered so they would have something to open on their birthday. Both cakes got delivered to the 2 different schools early! Customer service couldn't give a rats $#*!. Now they have nothing to open. Why on earth ask me for the birthdate and the day I want to have it delivered? AND they use FedEx which can and will deliver on a specific day. Awful, I feel horrible for my twins. I wanted something fun and not just mail them a gift that they'll open when they come home in a week. Customer service is all about the details. This company doesn't care! DO NOT ORDER!

We don't order the cake for the cake. We order it for the surprise. This year only two bats flew out actually rolled out and they were delayed. Company offered a $20 credit with an apology. If this doesn't normally happen, they should've credited the whole thing.

The idea is great, I've ordered two of these so far and both times the butterflies do not fly up in the air as shown in all these ads and on their website. Secondly, they shipped it via FedEx and FedEx decided to deliver it to the locker room. Now, obviously a cake cannot stay in a locker room in 90° weather. I don't know why the company wouldn't instruct them to leave it at the front door. I also think It's very over priced. The cake is extremely small and I don't see how plastic butterflies and flowers could cost $66.

My boyfriend ordered a cake for my birthday as a surprise. Not only did it not arrive on my birthday, defying the whole purpose of the surprise, but it also did not arrive at the right address at all! As we are long-distance and he lives in Europe, he wasn't able to communicate with the service through the phone, and I was supposed to do all the talking with Send a Cake myself. The girl I talked to was nice and helpful but the overall service was so dissatisfying. The reorder of the cake arrived maybe 13 days after my birthday, creating a two-week-long experience for a simple surprise that ended up being more of a headache than a surprise. We couldn't even reorder the same cake, they gave us only cheaper options to choose from.

I expected more. I ordered a cake for my bf milestone birthday. I paid extra for overnight, my fault I waited to long. My page says thank you for your order check email for confirmation. Email says confirmed and gives order #. Day arrived for delivery, check in with sister nothing. So I called to find out what was going on. They tell me in standard scripted response my order was canceled. What do you mean I didn't cancel it my card was charged. Apparently my card declined even though everything on my end said approved. I get it this happens it can be fixed, I was not contacted, no email, no sms, I'm told they called I have no missed calls or voice mail. I'm so disappointed words just can't say. DO BETTER.

The idea of the exploding box looks super fun but only if it works properly, which it unfortunately did not for the recipient we sent it to. Was hoping that the cake made up for it, but he said it was really bad. The only "good" thing is that when I reached out to customer service, they were prompt in responding, and offered me 50% refund, which is better than nothing.

Do not waste your money. The butterflies elevated maybe 2 inches and horizontally at that, some not at all. The birthday song, that I paid extra for, was barely audible.

The Harry Potter explosion box was nice and the person it was bought for enjoyed the surprise. Unfortunately, the cake came three days later than the date selected and in the late afternoon. I reached out to customer service after noticing tracking would not have the cake arrive on the 5th as selected, and the response I received stated there is a 5-day window from the date that you can expect delivery (when choosing UPS ground). Aside from that, we are in Florida and it appears the delivery came from the Pacific Northwest area. As such, and unfortunately, by the time the cake box was opened, the cake looked like a melted chocolate blob. Keep in mind, the cake experience in not relatively cheap and it appears you are mainly paying for the explosion box as opposed to a cake. In my opinion, the advertising videos are a bit misleading as to the size of the cake (more or less the size of a cupcake).

I bought the explosion butterfly cake for my friend For her birthday and it didn't show up on the day they scheduled it. And it also said she had to go pick it up at the post office! Total train wreck so embarrassing!

It shows delivered at 7:30 p.m. it is not 7:30 p.m. yet. I paid for a specific delivery date of Auguat 31,2023. Today is August 30,2023, 5:40 p.m. The Biethday girl is gone for the day! Not a happy Customer!

Order was to be delivered on August 18th. I get a email on August 17 saying order was delivered. Not the date I requested called Send A Cake blamed it on FedEx did not care. Rude offshore representatives telling me that I agreed to terms when I paid. NEVER again if you want a surprise do not order from here.

The bags were shipped successfully; however, when they were unwrapped, they began to explode prematurely due to the CHEAP VELCRO that was placed to hold the bags together. I could not get a video due to them opening unexpectedly during my event. I am very UNHAPPY with the experience.

My order was allegedly delivered via FedEx on Monday, May 15th, 2023 at 1:36 pm. I immediately called Send A Cake to let them know that the package was never delivered. They said they would issue a refund, which I never received so I disputed it with my bank. The bank issued a temporary reversal of the charge until the investigation was completed. Send A Cake provided a proof of delivery photo from FedEx which it was clearly delivered to someone else's house instead of mine. I called Send A Cake back on July 6th, 2023 because the bank charged my account for the amount, due to a proof of delivery photo that was provided by Send A Cake. The photo that was provided by Send A Cake FedEx, shows the package on a mat in front of someone else's house NOT MINE. The photo also shows that the garage is to the right of their porch and the number on the house is not showing in the photo. My garage at my home is to the left of my porch. You can also see the number is posted visibly on my house. Send A Cake said they never received a call from me and have no record of a call from me when I initially reported my package missing. SERIOUSLY?!?! THIS WAS SO DISHONEST AND DECEITFUL OF THEM!

Spent $70 on this ridiculous box which did not even work. So disappointing. Even sent a video to company showing how nothing happened when the box opened and their response was a $20 refund. What a waster of money, not to mention false advertising.

This was the second time I used the Send A Cake service, and I have to say things have declined abysmally. Not only was my package not delivered on time, but when they determined there was an error in the delivery, I was not contacted. They had my personal cell phone number and my email address. They made one feeble attempt to contact me, but when the call went to voicemail they never left a message. Not recognizing the phone number, & with no message, I figured it was SCAMMERS/SPAMMERS. I am now looking at having to pick up the package from a local Walgreens (FedEx drop-off), a day after my daughter's birthday. She would originally have received the package a day before. I was not deterred by Send A Cake's high price point, but I think it's ridiculous that I will have to pick up a package that I paid a $16 delivery fee for and get it to my daughter on my own time/effort. It is also very disconcerting that the package contains a food item, I won't be surprised if my daughter chooses to pass on consuming it. As many others have mentioned here, Send A Cake Customer Service is a JOKE. When I reached out to them and related the issue, they showed ZERO sympathy/empathy for my situation. And instead gave some pat answer, regarding SAC's liability. Whatever happened to taking care of your customer, particularly when your service/product is incredibly expensive? Well needless to say: Caveat Emptor. I will not be using SAC again and will tell anyone who's considering them, to RUN the other way. Oh, they also sent me a request for a review, and I responded. I highly doubt it will ever appear on their website.
Apparently, SAC thinks they are doing great and have a "Trust Pilot" section in their reviews showing 111k + satisfied customers:
https://www.trustpilot.com/review/sendacake.com?utm_medium=trustbox&utm_source=Grid

I ordered a box which I received yesterday. The cake was absolutely disgusting. The only nice thing was the box itself and the butterflies but it wasn't worth the price. It's very expensive to receive a dry and tasteless cake with cheap candies. I don't like to write negative reviews but the cake was inedible. Cakes are the whole point of a birthday, very disappointed. Also they charge a very expensive fees handling a delivery. I don't recommend this place, don't waste your money!

Good morning,

This is terrible service, You can't talk to anyone only email which is ridiculous, that takes 24-48 hours I placed an order on the 7th, from a Mother's day advertisement that was advertising so that the person received the gift on Mother's Day, the expected delivery stated it would be delivered on Saturday which I assume it was the Saturday before Mother's Day since I ordered on the 7th, the receipt never said what Saturday when the person didn't receive the gift I checked the tracking email which now stated the20th, then when checking the tracking again it now states the cake is being delivered today! Mother's Day is over I don't want the cake anymore, another wait for the response on the cancellation process let's see how that go!